East Cherokee Storage
Self-storage facility in Woodstock, Georgia
Google rating
4.7
Ratings counted
208
Are 1 or 2 star
5.3%Around typical
The rating breakdown
11 of the 208 ratings in Google’s published star breakdown for East Cherokee Storage are one or two star.
Against other listings in Woodstock
4.4 percentage points higher than the middle of the 6 listings in Woodstock we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 176 | 84.6% | |
| 4 star | 14 | 6.7% | |
| 3 star | 7 | 3.4% | |
| 2 star | 1 | 0.5% | |
| 1 star | 10 | 4.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is East Cherokee Storage at 5.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for East Cherokee Storage, counted by matching the words they used.
- Crew conduct2 · 25%
Counted across the 8 one and two star reviews we have read for East Cherokee Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had been a renter here of two 10 X 10 units for approximately 5 years. Then I realized that I was being charged $90 for the first unit and $120 for the second unit. The units were not conveniently located. When I questioned the pricing policy, the response was that they were charging me as if I had one convenient 10 X 20 unit. After pointing out my loyalty, the manager’s solution was for me to move in a 10 X 20 unit, which was not available when I moved in.
We strive for excellence and are disappointed you didn’t receive that. Feel free to reach out to us via phone or email at [phone removed] or [email removed] for further discussion. Thank you.
She wouldn't even call me to save me a 70 mile round trip, not very good business people. To many other places to do business with, Anywhere else is better than this place. Front office had no clue how to do there job. Still waiting for my deposit back. Save money and go somewhere else.
Sorry for any inconvenience with the unit availability mix-up. We understand your frustration and want to make this right. We apologize that our front office staff did not provide you with the level of service you expected, and we recognize … More
Gave 1 star because I had to. The property manager at this facility is aweful. She screamed at me in front of my children about parking in a place she instructed me to park. She then said she would fine me. When I told her she couldn’t she …
Kim, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.
I would not recommend this place. After paying to be a tenant for almost a decade, it was time to move out in middle of month. The employee told me great and I would be all set and not pay anymore. It turns out that they don’t pro-rate or …
We strive to be the best in the area and are disappointed you did not receive that experience. We would appreciate it if you would please reach out to us at [email removed] or [phone removed] to discuss the details.
I rented 5 units here for years. NEVER had lights working in climate controlled 10 x 30 unit despite complaints to their ever-changing management for over 3 years. I'm down to my last unit and getting out ASAP. I just had the manager KL …
Twolane Flash, we have no record of a tenant by that name at our property, however, would appreciate the opportunity to recitify this issue. Please call our office ([phone removed]) to speak to our manager.
Started at around $60/month and now it’s almost $95 in just a year and a half ish. The constant price increases are frustrating and make it hard to trust what you’ll actually end up paying. Not happy.
Hi Ella, We would appreciate the opportunity to discuss your experience in more detail. Your feedback is important to us, and we want to ensure any concerns are addressed. Please contact us at [email removed] or [phone removed].
It's a bad business practice to sell a unit and then sell it to another person while the first person is on the way to get it. Buyer beware, don't trust this place.
Sorry for the mix-up with the unit availability. We understand how frustrating it must have been to have a unit sold to another person while you were on your way to get it. This type of situation is not the experience we want our customers to have.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rented space17
- secure facility9
- fair pricing6
- front office staff5
- clean property4
- well lit facility2
- online process2
- convenient locations2
- truck rental2
- easy access to storage2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial