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Moving companies · United States & Canada

Check any mover before you book one.

Every moving company we can find in the US and Canada, with the share of its Google ratings that are one or two star — the figure a star average hides — and, wherever we hold the reviews, what those reviewers actually wrote.

or browse the United States · Canada

Why the star rating is not enough

Two movers at 4.6★are not the same bet.

Across the 387 moving companies we hold at 4.6 stars, the share of customers who left one or two stars runs from 2.9% to 11.4%. The average cannot tell those two apart. What the unhappy customers actually wrote can — so we read it, company by company.

How we read reviews →·See the data across every mover →

Share of ratings that are 1 or 2 star, by star average

Each bar spans the lowest to the highest of the movers we hold on that rating. The tick is the middle one.

4.9 stars0.0%–4.0%, median 1.9%
4.8 stars0.6%–6.4%, median 4.0%
4.7 stars0.9%–8.9%, median 6.3%
4.6 stars2.9%–11.4%, median 8.5%
4.5 stars5.7%–13.6%, median 11.1%
4.4 stars7.0%–16.1%, median 13.5%
4.3 stars10.0%–18.6%, median 15.6%

4,577 moving companies with at least 100 Google ratings. Rates are calculated from Google’s own rating counts.

One page per company

Everything that matters about a mover, on one page

The whole rating breakdown

Not just the average — the count at every star, as Google publishes it. The share sitting at one and two stars is the figure that changes a decision, so it goes at the top of the page. Where we have not collected a breakdown, the page says so rather than guessing.

What the complaints are about

Moving fails in a handful of specific ways: the price rose on the day, things arrived broken, the load was held against payment. We count which of those a company's reviewers actually describe.

The company's reply, next to it

Most complaints here carry an answer from the business. It sits directly under the review, because how a company handles a bad move tells you as much as the move did.

Claims marked as claims

Plenty of movers say they are licensed and insured. We show that they say it and quote where — and we never put a checkmark next to it, because we have not checked.

Context from the same town

Eight per cent means nothing on its own. Next to the typical mover in the same town, and against every mover we can rate, it means quite a lot — so wherever there are enough comparable movers, all three sit on the page together.

Gaps left visible

Where we hold nothing, the page says so instead of showing a zero. A company we know little about is an unknown, not a clean record, and the two never look the same here.

Where these numbers come from

Ratings and review text come from public Google listings; company statements come from the businesses’ own websites. We currently hold 814,419 review texts from 12,562 of the 12,651 listings we cover (9,782 of them moving companies, the rest storage and related trades Google files against the same searches), and that number grows every week — which is exactly why every rating percentage on this site is worked out from Google’s published star breakdowns rather than from the reviews we happen to have read. The handful of figures that can only come from those reviews — which problems reviewers describe, how often a business replies — say so and name their sample.

Read the method in full →