Make Space Storage - Niagara Falls
Self-storage facility in Niagara Falls, Ontario
Google rating
4.5
Ratings counted
341
Are 1 or 2 star
9.4%Above typical
The rating breakdown
32 of the 341 ratings in Google’s published star breakdown for Make Space Storage - Niagara Falls are one or two star.
Against other listings in Niagara Falls
6.9 percentage points higher than the middle of the 11 listings in Niagara Falls we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 275 | 80.6% | |
| 4 star | 27 | 7.9% | |
| 3 star | 7 | 2.1% | |
| 2 star | 6 | 1.8% | |
| 1 star | 26 | 7.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Make Space Storage - Niagara Falls at 9.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Make Space Storage - Niagara Falls, counted by matching the words they used.
- Damage to belongings1 · 10%
- Crew conduct1 · 10%
Counted across the 10 one and two star reviews we have read for Make Space Storage - Niagara Falls. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The bay that I has was new and clean; however, mice got into it and destroyed my grandmother's antique furniture that could not be replaced. Also, the manager of this site, Allen McCreath, was extremely rude and aggressive on one occasion …
Sorry you had a bad experience with our facility. We will be reviewing your concerns, including phone and video and while it sounds like we have failed you we do take what you said seriously and will definitely find out what happened and what went wrong so that it does not happen again.
I was with the company for nine years. Never had a problem, were great to deal with, waved late fees when life got in the way ect. Recently purchased by Vaultra Storage, Did not receive invoices, so paid what I thought I owed. I was off by $1.50, they locked me out of my unit, charged me $20 late fees. I have moved out after 9 years. I went to Stanley Storage, cleaner facility, better security. Much cheaper, better customer service!!!
Thank you for your feedback. I would like to get in touch with you personally to find out more about your experience with Vaultra. Please email me at [email removed] or call me personally at 416-505*7722 with a contact number and a time which is convenient when I may contact you.
Good luck dealing with the store manager if you enjoy getting hung up on call her. Won a unit on bid 13 and after we won they go and cancel the unit and say they did their part of cancelling the unit.. ya right why was i still able to bid? Heads up don’t bid on units at vaultra if you actually want them.
Thank you for sharing your feedback. We understand how frustrating it must feel to think you’ve won a unit, only for the auction to be cancelled. In this case, the unit was cancelled because the current tenant paid their account in full before the auction ended.
This company has called and left messages on my phone for weeks straight. I blocked them but they were still able to leave a voicemail. I contacted them by phone finally and requested they stop calling me. After less than a week, I had another vm. I will be filing a formal complaint.
Not happy.I have a motorcycle store there and can't ride it on sundays at all because you can't get in saturday.You can't go ride after 5 PM what good is it? If you can't get in there on the weekends, they need to get their stuff fixed immediately.This is ridiculous
Hi John, We’re really sorry for the inconvenience and understand how frustrating this situation must be—especially when it impacts your ability to access and enjoy your motorcycle on the weekends.
My account was setup with auto pay on my visa I got told I was 7 days past due on my account because they never charged it. Tried charging me late fees I had a great relationship with vaultra storage but as soon as it changed hands issues right away.
Jake, we're sorry to hear about your experience. As part of the recent change in ownership, late fees are not being charged. If you have any questions about your account, please contact us at [email removed]
I’m extremely disappointed with my experience at Volta Storage Niagara Falls. Many rats have gotten into my storage unit, leaving feces all over the place and all over my baby’s keepsake belongings. I had to throw out an entire large bin of …
Thank you for your feedback. We are committed to providing the best customer experience at Vaultra Storage Niagara Falls and take our clients' satisfaction very seriously. We are currently looking into your concerns. Our Area Manager will follow up with you.
Too bad we can't leave a zero star review. Worst storage facility ever. Paid extra for climate controlled unit because we have a lot of wooden antique furniture. Went there during winter and it was 4 degrees and damp which is not good for …
Thank you for taking the time to express your concerns about your stay with us. We strive to give the best customer service possible for all our clients and based upon your review we have failed in that regard with your stay with us.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 7%
- Kept in touch1 · 7%
- Professional and courteous1 · 7%
Counted across the 15 four and five star reviews we have read for Make Space Storage - Niagara Falls. A review can mention more than one thing.
In their own words
The friendly staff was very helpful in selecting an appropriate unit. The process was quick and the unit very clean and well maintained. I felt confident in storing my belongings in the secure facility. Thank you for everything.
Thank you for the great review! We’re glad our team could help you find the right unit and make the process quick and easy. It’s wonderful to hear you felt confident storing your belongings with us. We truly appreciate your support and thank you for choosing Vaultra Storage
I rented a 10'x10' locker for 2 years. I never had any problems. The staff were responsive. The place was clean. The climate control did the trick. I'd definitely use them again.
We're truly happy that we could help Axel! If there's anything we can do in the future, please don't hesitate to reach out to us.
Vaultra storage has gone out of their way to make me as a customer, very happy. Very pleasant to deal with, and they have the right answer for every question. I have moved to Alberta and they took care of things while I was gone. And it was …
Thank you so much for your continued trust and support! It truly means a lot to hear that this is your third time choosing Vaultra. We’re especially glad we could make things easy and stress-free for you, even while you were in Alberta, and that your move-out experience was just as smooth.
Staff here are very helpful and informative only reason for 4 stars is the 4 week pay cycle it slowly moves the payment date away from first of the month so is not great for someone on a fixed budget that gets a cheque once a month
Thank you for the review. We’re glad to hear you’ve had a positive experience with our team. We understand your concerns regarding the 28-day billing cycle and appreciate you sharing your feedback.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- secure facility11
- professional team9
- clean storage6
- temperature control3
- accessible units3
- clean lot2
- personalized solutions2
- privacy2
- gated access2
What the company says about itself
Taken from Make Space Storage - Niagara Falls’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“1:00 PM Sunday Closed Access Hours Open 24/7 Facility Features Heated Storage Units”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.cadirectory
- canpages.cadirectory
- showmelocal.comdirectory
- birdeye.comreviews