Diamond Star Moving
Moving and storage service in Niagara Falls, Ontario
Google rating
3.5
Ratings counted
25
Are 1 or 2 star
36.0%Well above typical
The rating breakdown
9 of the 25 ratings in Google’s published star breakdown for Diamond Star Moving are one or two star.
Worked out from 25 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Niagara Falls
33.6 percentage points higher than the middle of the 11 listings in Niagara Falls we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 60.0% | |
| 4 star | 1 | 4.0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 9 | 36.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Diamond Star Moving at 36.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Diamond Star Moving, counted by matching the words they used.
- Damage to belongings3 · 60%
- Crew conduct3 · 60%
- Price rose after the quote1 · 20%
Counted across the 5 one and two star reviews we have read for Diamond Star Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst experience I have used Fred before and never treated like this. He so rude very opinionated and swears a lot. I don’t appreciate him telling me where stuff should go or placed. I’m the dam customer. He backed into trees causing damage and loves to argue. If I was next customer I would run far away. I will say his workers are great but lose Fred he sucks and first class rude guy.
Bad experience, workers had no respect for belongings or the walls, I had to tell them to watch the newly painted walls, they left damage on the outside door jams, inside walls and broke my printer glass, charged 200$ over the quote and used taking apart an elliptical for the extra cost. Company should be called wrecking ball movers
Very disrespectful. No care for fire safety when in an apartment. Blocked the stairwells so that tenants with walkers or young children in stroller would not be able to get out if there was a fire. When asked to move items from stairwell said this is what I do.... I know what I’m doing. Obviously he doesn’t
Diamond Star Moving Hauling. The worst moving company you could ever hire. They're ignorant. All they do is complain about the amount of work there is....... You're moving a 4 bedroom house.... Of course there is going to be a ton of crap!! …
Fred(the owner) is very rude to his customers. He over charges, and will damage your belongings, even his own employees don't like him so that should say everything about his terrible operation.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 55%
- Worked hard and fast5 · 45%
- Turned up when they said3 · 27%
- Careful with belongings2 · 18%
- Price matched the quote1 · 9%
Counted across the 11 four and five star reviews we have read for Diamond Star Moving. A review can mention more than one thing.
In their own words
This company was referred to me by a friend who manages Bosley Real Estate and I was very happy with the service from 1st phone call till the truck back door closed and left! Fred and Scott showed up right on time and wasted no time packing up 4 rooms of my house which consisted of furniture only and very few boxes and a few garden shed items.
GREAT MOVE..SHOWED UP AT 930 JUDT AS THEY SAID BROUGHT EXTRA WARDROBE BKXES RE.OVED OTHES FROM MY CLOSET. POLITE FAST FAIR PRICING.nothing changed the price i paid was exactly as quoted.Fred.Scott and Carmen tyvm.
This company is amazing and I would recommend them. They are very professional , on time , very dependable. The movers are great !!!
Showed up on time, worked hard all day. Fair prices. Courteous and friendly working under difficult conditions. Would recommend.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- punctuality4
- movers3
- polite staff3
- fair2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.cadirectory
- mapquest.comdirectory
- canpages.cadirectory
- yelp.careviews