DYMON Storage Whitby - Durham
Google rating
4.2
Ratings counted
92
Are 1 or 2 star
18.5%Well above typical
The rating breakdown
17 of the 92 ratings in Google’s published star breakdown for DYMON Storage Whitby - Durham are one or two star.
Against other listings in Whitby
18.5 percentage points higher than the middle of the 8 listings in Whitby we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 71 | 77.2% | |
| 4 star | 4 | 4.3% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 2.2% | |
| 1 star | 15 | 16.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is DYMON Storage Whitby - Durham at 18.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for DYMON Storage Whitby - Durham, counted by matching the words they used.
- Damage to belongings4 · 50%
- Crew conduct1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for DYMON Storage Whitby - Durham. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have hired dymon movers to move my stuff to the dymon storage, but during the move of the movers damage my drywall’s it’s been a year since they promised that somebody’s gonna come and fix the drywall. No one came to fix it. I’ve sent multiple emails to the their Manager no response from them I also lost a few items. Nobody even responded to that as well. I highly recommend somewhere else to store the items. This is a piece of garbage.
Very horrible customer service and very rude management. Their staff gave me a free 5x5 unit upon vacating our current unit and a manager manager calls me and yelling and demanding me to take my stuff out of the 5x5 or we will charge you …
Our experience with Dymon Storage was deeply frustrating and disappointing. During pickup and delivery to our unit, the movers damaged our extremely expensive refrigerator—the door was broken, rendering it unusable. When we asked the movers, “What happens if our items are broken by the you guys?” they literally laughed in our faces and said nothing would happen like it was a ridiculous question. That moment alone told us everything we needed to know about how seriously they take their customers’ concerns.
The movers and storage were efficient. However, when movers move our stuff back to the house, we had multiple items broken, including a sofa and laptop desk stand. We submitted a claim thru their claims department. Its been one month and it’s been super difficult to get any updates on the claim. Will keep sending them emails and calls every week to get a response
Hi James, thank you for your patience and for flagging this. We're sorry to hear about the damage to your sofa and laptop desk stand, and even more sorry that your claim hasn't moved forward as quickly as it should have that's not the … More
these people canceled my unit when they called me at work for information that could of waited for the next day when they knew i would be coming in. I could of answered all their questions then but no they had to harass me at work!! when I explained this to them and was getting upset for their lack of consideration for my time they cancelled it!!
I called in 3 different times and got 3 different prices and availability of units. Clearly non transparent pricing and these customer service people have no idea what they're doing. Would not trust such a company.
Use their moving services with caution. Our solid wood items were significantly damaged and the company has been unresponsive to our claim. Do not store any items of value. Would not recommend this company.
Worst experience in my life and Julilian Rodriguez their manager Treated me terribly. Go to their competitor arcoss the street Smart Storage is Better.
We're very sorry to hear this, and take feedback like this seriously. However, we're unable to find any record matching the details in this review at our Whitby location. We'd welcome the opportunity to look into this properly, please … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 39%
- Worked hard and fast2 · 11%
- Turned up when they said1 · 6%
- Careful with belongings1 · 6%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for DYMON Storage Whitby - Durham. A review can mention more than one thing.
In their own words
The Dymon moving team (Tyler and Zak) were nothing short of great!; they were extremely professional (both in terms of appearance and behaviour), they were on time, efficient, and handled our possessions with great care and respect. Where we provided specific direction and guidance, they respected that and took it to heart. I would definitely recommend them to friends, family and others, and would seek out their assistance if and when required again. Thanks guys for a job well done! Jeff and Kristin
I recently sold my house and also moved to another location. Dymon was great to work with from start to finish. I needed a storage unit to store excess furniture so that I could do some minor renovations and then stage my home for sale. I called the phone number to gather information on the process and what services are available to me. The person on the phone (Jeffrey I think) he explained my options and was able to secure me storage units for 6 months and apply a promotion for 2 months free!
Thank you so much for this incredibly detailed review, Debbie! We're thrilled that Jeffrey got you set up with the right storage plan, Danielle made booking and coordination so easy, and Dwayne's team took such care with your move — both in … More
I've used Dymon movers multiple times now, no one compares to Dwayne and Tyler. Quick, professional, and kept in communication during the move since I could not meet them at the storage unit. 🌟🌟🌟🌟🌟
I went to the store and I had an amazing experience, Sneha helped me with retail purchase. There was a wide variety of products and the store was indeed neat and clean, the staffs were friendly and accomodating and I highly suggest everyone to visit this Store at Whitby location.
Thank you, Sheba! We're delighted Sneha helped make your retail experience amazing, and that you found our store neat, clean, and well-stocked. We'll be sure to share your kind words with her. Thank you for choosing DYMON!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- movers19
- accommodating staff12
- careful handling7
- clean facility6
- efficiency5
- storage sizes4
- moving supplies3
- moving to storage unit2
- timely response2
- elevators2
What the company says about itself
Taken from DYMON Storage Whitby - Durham’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“ON. Proudly Canadian-owned and operated since 1995, we're committed to raising the bar on”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“FREE Digital Smart Phone Lock FREE 24/7 Access, 365 Days FREE $50,000 Content I”Raw text captured from the page, including any surrounding navigation.