Helpful Movers
Google rating
4.7
Ratings counted
171
Are 1 or 2 star
8.2%Above typical
The rating breakdown
14 of the 171 ratings in Google’s published star breakdown for Helpful Movers are one or two star.
Against other listings in Logan
6.5 percentage points higher than the middle of the 15 listings in Logan we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 155 | 90.6% | |
| 4 star | 0 | 0% | |
| 3 star | 2 | 1.2% | |
| 2 star | 4 | 2.3% | |
| 1 star | 10 | 5.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Helpful Movers at 8.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Helpful Movers, counted by matching the words they used.
- Damage to belongings4 · 44%
- Late, delayed or a no-show1 · 11%
Counted across the 9 one and two star reviews we have read for Helpful Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Please look for another company. My original bid of around $800 jumped to over $1300 with all the extra added stuff. We did a move a 660 square foot apartment where I had already done most of the boxing they did do some. Then a 50 mile travel to destination. Where they had to do 3 levels of stairs which I already planned on compensating them in tips. But with all the extra added stuff amounting to over $500 from the original bid. Not so much 👎. So yes look for another company.
Steven this is Kyler the owner of helpful movers I was the one that you spoke to a few days ago. I asked how long you thought it would take to move your items. Based off the … More
They’re helpful until they’ve broke furniture and refuse to replace or fix it. Let me preface with the fact that I’ve used moving companies on 4 separate occasions. 2 of them moving across country, and I understand there can be hiccups or things break along the way. With each different company, they’ve replaced the few things damaged with no question (there isn’t always damage).
The item that you are referring to is a 15 year old particle board piece of furniture that was broken before we moved it. I'm sorry that I will not replace it it's only worth $25
Had confirmed the day before to have 2 movers 12:00 to 6:00 p.m., They showed up at 12:45, one was a mover one was a friend and then they left at 2pm because they were "going out of town" and then asked me to pay the 2-hour minimum even though they had not even stayed for 2 hours. They said someone might show up around 6:00 p.m. to help us finish?! I refused to pay them until someone else came later.... which didn't happen and our neighbors ended up having to help us move in.
I'm sorry to hear about your experience. from our side, This was the last minute move and we were trying to be accommodating. The two that were able to work came for an hour and a half then left for … More
On first contact , Helpful Movers seemed like a great company. Andrew’s quote seemed reasonably priced for moving my safe. BUT, Andrew’s attitude on seeing the project was very poor and watching 2 guys stand around , had me change my mind on where I had them place it. I really didn’t feel comfortable about them not damaging my property. I could have done it myself and saved paying 4 guys for nothing. Only one of the movers impressed me, but one man can’t do my project alone.
I'm sorry for your experience was any item damaged? When we give prices for moving safes it's generally a set one so if they were standing around it was not at your expense. That day Andrew worked a night job as well so I'm sorry if he was not as cheerful as he should have been.
This was my review three years ago: Great customer service. Kyler was great to work with over the phone. One of them (Woody) really stood out for his friendliness as well and his ability to work independently and non stop. My review now: They'll get the job done, but do not expect any kind of human quality. You are hiring machines that will be careless with your possessions if you are not supervising and that will not even acknowledge your existence unless you get angry because they are damaging your items (boxes…
Thank you Claudia. Woody is an awesome manager. I would trust him with my own belonging
These were really nice guys. I wanted so badly to give them a good review. My furniture was only three months old, and they pretty much ruined it. It was high quality, clean Flexsteel furniture, but now it's trashed. I followed up to ask about their insurance, but they did not respond. If you like your furniture, you probably shouldn't have these guys move it.
Gary this is Kyler the owner of Helpful Movers. Your message came as a shock to me. Please provide the date that we moved you, I don't show you on our previously … More
Pearse was the contact person at Helpful Movers in Logan, UT 2.5 weeks ago when I scheduled this move. I called and texted for 2 or 3 days before I was able to talk with him. He refused to answer any texts I sent and when I asked about it, …
We waited at your appartment for almost an hour trying to get ahold of you. I don't know if we recorded your number wrong or what but please call me [phone removed] Kyler
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast5 · 42%
- Professional and courteous3 · 25%
- Careful with belongings2 · 17%
- Price matched the quote2 · 17%
- Turned up when they said1 · 8%
- Kept in touch1 · 8%
Counted across the 12 four and five star reviews we have read for Helpful Movers. A review can mention more than one thing.
In their own words
I highly recommend Andrew and Tiago of helpful movers. They are responsive, professional, caring, and reasonable price. …
Thank you for the time that you spent leaving the review, we try to be on time Professionable and reasonably priced
These movers were efficient, fast, and right on time! They made the entire moving process so much easier. I really appreciated how quickly they got the job done without cutting corners. …
Helpful Movers turned a stressful situation of moving into a wonderful experience. Ethan and his crew were patient as we sorted out what needed to be loaded first. They were flexible when we were still trying to pack last minute items. They protected my furniture and padded my valuable art items. Above all, they worked together cheerfully. They actually liked working together and it showed in the way they treated me as their customer. We are fortunate to have them in our valley. I I will definitely use them again!
Great experience with a move from Logan to another city in Utah. The movers Andrew and Josh were polite and able to move our first floor apartment things into a townhome with no damage. Quote was pretty accurate to the exact amount we paid. Also he parked the truck really well on our small street.
Thank you for the review they are very valuable. You were great to work with
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- fast movers11
- fair pricing7
- kind staff6
- easy move4
- careful packing3
- bed reassembly2
- accurate quote2
- kind movers2
- detailed pricing2
- bed moving2
What the company says about itself
Taken from Helpful Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…to HELP. CALL NOW! (435) 313-1338 Get A Free Quote Email Address Moving From Moving To Typ”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“10 a.m. to 8 p.m. » Devoted Team » Guaranteed For A Worry-Free Move » Free Price Quot”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- birdeye.comreviews
- yellowpages.comdirectory
- facebook.comsocial