Johnson Moving & Storage
Mover in Niagara Falls, Ontario
Google rating
3.4
Ratings counted
49
Are 1 or 2 star
36.7%Well above typical
The rating breakdown
18 of the 49 ratings in Google’s published star breakdown for Johnson Moving & Storage are one or two star.
Worked out from 49 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Niagara Falls
34.3 percentage points higher than the middle of the 11 listings in Niagara Falls we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 27 | 55.1% | |
| 4 star | 4 | 8.2% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 18 | 36.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Johnson Moving & Storage at 36.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Johnson Moving & Storage, counted by matching the words they used.
- Crew conduct4 · 50%
- Items missing or never delivered2 · 25%
- Price rose after the quote1 · 13%
- Damage to belongings1 · 13%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for Johnson Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Wouldn’t recommend them at all! Movers were unprofessional, didn’t wrap or protect furniture, broke or damaged almost everything g they touched, leather couches scratched, cabinet missing chunks out of it. I believe the you g man said “ we don’t cover ikea furniture it’s cheap” excuse me? I paid almost a thousand dollars for that item and it’s quality was outstanding until you goofs damaged it! Besides that if you want your personal possessions stolen these are your guys!
Paid a premium price expecting a premium service and did not receive it. Things were put anywhere despite our careful labelling of where things should go. There was a bit of a delay getting the key but then the movers showed up at our new house half an hour after the agreed upon time when paying $230 an hour. Cursing and swearing in front of my three daughters.
Movers were the most unprofessional I have ever experienced. RUN from this company FAST. They quoted 1400 and charged me 2000 .Driver of truck was drinking alcohol in a concealed cup. They stole my power tools. The driver was outright …
Our movers took soooo long to move us. We had everything ready to go. Beds apart everything (we had even already moved an entire bedroom and more over ourselves.) They quoted 6 to 7 hours and took 10... AND didnt even move everything!! We only had an 1100sq ft house!! The movers took a 20 min breaks every hour...TO SMOKE WEED! And we just very unprofessional in general. The swearing was also ridiculous. I contacted the company the next morning... gave time for a solution and didnt hear anything back.
It is my opinion that this company may take part in absolutely disgraceful, repulsive business practises. It is my opinion that this company may simply threaten legal action rather than help solve an honest dispute or even possible alleged criminal activity. It is my opinion that many or all of the other numerous negative reviews of this business on other websites may be true.
Just witnessed 2 of there moving truck leave the Wendy's on 4th ave. 6 guys and they left all there garbage in the parking lot. Not one of them cared enough to walk it to a garbage or hold until they could dispose properly. Not the kind of company I would ever hire!
well...not the best experience....movers were at our house 45 min..and already on a smoke break..for 15 min..no prob really if they need a smoke that bad..want to keep them happy ..offered our garage for shade. Asking for water and drinks …
If I could I would give them 0 stars. Called 24 hours before and canceled saying they had no movers because of injuries which is acceptable because I know that happens. However when asked when they will be able to do it next they replied …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Careful with belongings9 · 47%
- Professional and courteous8 · 42%
- Worked hard and fast6 · 32%
- Turned up when they said1 · 5%
Counted across the 19 four and five star reviews we have read for Johnson Moving & Storage. A review can mention more than one thing.
In their own words
I must say that I was quite impressed with the gentlemen that showed up to move my house. Very conscientious and careful. They were fast but not in a disruptive way. Very professional. I would recommend them to anyone.
My husband & I had the pleasure of working with Chad & Brett for our move. They were on time, quick, handled delicate items with care. I would definitely use this company again for any future moves. I had also called two other moving companies before them for a quote and was quoted almost $2000. This company was affordable & great!
BEST SERVICE AND RATES IN NIAGARA These guys saved my life after being scammed by another moving company Came last minute after working a full day with three guys and a massive 26ft truck Everyone was super polite, incredibly accommodating with anything I asked and did so with a smile. Worked quickly and efficiently with exceptional quality. Handled all of my items with care as if they were their own. Went above and beyond to assist with getting everything out of the house in the short time frame I had.
I have hired a lot of movers over the years, and this was my first time hiring Johnson Moving. Curtis and Jeff were fantastic! They were friendly professional and effectively moved my belongings without any damage. Despite the extreme heat that day, they worked very hard. I was very impressed. Great job guys and thanks again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff12
- careful handling8
- truck7
- polite staff4
- careful movers4
- estimate3
- easy move3
- moving experience2
- no damage2
- overall experience2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- birdeye.comreviews