Keep It Self Storage
Self-storage facility in Santa Clarita, California
Google rating
4.5
Ratings counted
116
Are 1 or 2 star
9.5%Above typical
The rating breakdown
11 of the 116 ratings in Google’s published star breakdown for Keep It Self Storage are one or two star.
Against other listings in Santa Clarita
9.0 percentage points higher than the middle of the 15 listings in Santa Clarita we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 92 | 79.3% | |
| 4 star | 9 | 7.8% | |
| 3 star | 4 | 3.4% | |
| 2 star | 1 | 0.9% | |
| 1 star | 10 | 8.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Keep It Self Storage at 9.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 40%
Counted across the 5 four and five star reviews we have read for Keep It Self Storage. A review can mention more than one thing.
In their own words
After moving from a 3 bedroom house to a 2 bedroom apartment, we had a lot of extra things that needed storage. We’re so happy we chose KISS. It’s always clean and air conditioned. The whole facility is secure and well managed. We feel like our belongings are safe. Everyone at the front office are very friendly and helpful. Thank you KISS
Hi Emma! this really means a lot, thank you 💋 Moving is never easy, so we’re glad we could help make things a little smoother for you. It’s great to hear you feel comfortable and confident storing with us — … More
We were with the same storage facility for over 15 years. As with most companies today they sold to a larger management company. Let’s just say they haven’t managed very well. In 15 years I never had issues with access or elevators. Within the first month, I tried to access the unit and use the elevator and they were out of service. The carts were always taken care of and in the last month plus I have tried four different carts that had all flat tires on them.
Wow... thank you so much for taking the time to share your story 💋 It means a lot that after more than 15 years elsewhere, you decided to give KISS another try—and we're honored we could earn your trust back. … More
I want to give a huge shoutout to the team at KISS! The day I called in needing storage, Alex was not only extremely helpful but also so empathetic. I felt completely understood during a stressful time of need. She is highly professional …
Hi Stacy, wow... thank you for such a heartfelt review 💋 It means so much that you chose to come back to KISS after 15 years, and we're honored we could make your experience just as memorable this time around. We'll be sure to share your kind words with Alex, Mike, and Jazmin.
I had such a smooth and pleasant experience at KISS Storage. Jasmine (hope I’m spelling your name right!) helped me pick the perfect storage unit and made everything so easy. She took the time to show me different sizes, explained …
Thank you so much, Mithzy! We’re so happy to hear Jasmine made everything easy and welcoming 💖🍫. It means a lot that you chose to come back to us after all these years. We appreciate the recommendation and are so glad to have you with us again! …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- affordability6
- safety5
- easy storage3
- helpful front desk3
- climate controlling2
- flexible staff2
- easy rental process2
- truck rentals2
- smooth experience2
- easy access2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- chamberofcommerce.comdirectory