Mini Mall Entreposage
Self-storage facility in Blainville, Quebec
Its address is in Sainte-Thérèse, Quebec. It appears here because Google returns it for Blainville.
Google rating
4.7
Ratings counted
795
Are 1 or 2 star
5.0%Around typical
The rating breakdown
40 of the 795 ratings in Google’s published star breakdown for Mini Mall Entreposage are one or two star.
Against other listings in Blainville
1.9 percentage points higher than the middle of the 5 listings in Blainville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 694 | 87.3% | |
| 4 star | 52 | 6.5% | |
| 3 star | 9 | 1.1% | |
| 2 star | 10 | 1.3% | |
| 1 star | 30 | 3.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Mini Mall Entreposage at 5.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Mini Mall Entreposage, counted by matching the words they used.
- Price rose after the quote4 · 40%
Counted across the 10 one and two star reviews we have read for Mini Mall Entreposage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Bad experience trying to rent a unit. The big advertisement on the website says 1month free. Its absolutely not free, there are a lot of additional fees that you should pay during the first month. Please clearly state out your rates and do not try to hook people in while there are hidden fees. The fees are not negligeable by the way !
Thank you for taking the time to leave a review, Frank. We strive to provide clear and transparent pricing, and all fees — including admin fees and insurance options — are detailed on our website and in the signed rental agreement. We are … More
Frustrating Experience & Ridiculous Prices I don’t usually leave reviews, but my experience here was beyond frustrating. After renting a unit, it took me 25 minutes just to figure out how to open the lock, even after an employee gave me the combination. When that didn’t work, I had to spend another 5 minutes contacting the number written on the lock just to finally get a different code. That alone would’ve been annoying, but the real issue is the pricing.
We appreciate your review, Jose, and understand the complexities of navigating the current economic climate in our industry. Delivering a positive customer experience is fundamental to us, and we are committed to maintaining our standards … More
Edit - Worst than first indicated - rent went from 100$ (first month) to 120$ (second month) to 180$ (!!!) fourth month. This is nothing more than a scam disguised as a business. --- Rent a unit - a month later, a bunch of extra misc. fees (~20$, about 20% of the agreed amount) are added to their monthly fees. Among these fees, a payment fee of 3.99$. Yes you got that right, 4$ to process an automated payment, every month.
Thank you, Michael, for sharing your valuable feedback with us. Despite our efforts to keep costs low and maintain competitive pricing, we have faced considerable challenges due to global economic factors. In light of this, we have … More
New owners baught the place, horrible service, They charge you on your credit card for extra fees for insurance with out your permission even when you already have insurance on your locker and then say they are going to fixe the problem and they don't ! they keep charging you for insurance each month.
Vixs, we’re sorry about your experience and thank you for bringing this to our attention. We understand how you feel and would like the opportunity to discuss your concerns further. Please reach out to our team at [phone removed] so we can try to make this right.
Customers for several years. With the new owners, the place is unrecognizable. Everything is dirty and there are no more shopping carts available. Not to mention the increased fees. Plenty of lockers available… like mine soon. Makes no sense.
Joel, We're sorry to hear you had a bad experience. Please contact us so we can discuss how we can improve your experience. Contact us at [phone removed].
Worst customer service I have ever seen, my emails containing my insurance proof were disregarded so they overcharged me for 4-5 months. I went there 3 times and asked them to follow up they never did, I had to call 2 times, they then told …
I stayed there for four years following a disaster. When the ownership changed, a whole host of new charges appeared. My bill more than doubled in six months after three years there. I emptied my warehouse and left.
Hello Jonathan, Thank you for sharing your experience. We are sincerely sorry to hear that the change of ownership resulted in unexpected costs that affected your decision to leave. Your feedback is valuable in helping us improve our services. Please feel free to contact us to discuss your concerns.
No stars. Trying to contact the head office or the parent company. Will have no choice but to contact the news networks, and use social media(Instagram, Facebook, X)to get my voice and issues heard.
Thank you for taking the time to leave a review, Carmelo. We take all feedback seriously. We spoke with local management and confirmed through our records that as per the terms of your lease, our team has followed all necessary procedures and worked to address your concerns through the appropriate…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 20%
- Worked hard and fast2 · 13%
- Price matched the quote1 · 7%
Counted across the 15 four and five star reviews we have read for Mini Mall Entreposage. A review can mention more than one thing.
In their own words
Had a really good experience with the customer service here! Manny was so kind and efficient over the phone and was able to help me with finding the exact storage locker I needed. Prices are very fair, I highly recommend.
Hello Alexa, Thank you for sharing your positive experience with our customer service and for … More
Incredible service! Employee Manny was attentive until the very end. I 100% recommend this place.
Excellent service received from Manuel, he answered all our questions thoroughly!
Thank you so much for your 5-star rating and kind comments! We appreciate your trust and are delighted to hear that you had a positive experience. If there is anything we can do to help you, please don't hesitate to let us know. Sincerely!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff38
- accessible21
- clear explanations11
- safe place8
- clean place7
- locker selection6
- listening to customers5
- available staff3
- affordable2
- truck rental2
What the company says about itself
Taken from Mini Mall Entreposage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Légaré Very good service. Amenities 24/7 Video Surveillance Boat Parking Climate”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- canpages.cadirectory
- yelp.careviews
- chamberofcommerce.comdirectory
- yellowpages.cadirectory