Niagara Moving & Storage
Moving and storage service in Niagara Falls, Ontario
Google rating
3.3
Ratings counted
19
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 19 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 7 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 8 | 42.1% | |
| 4 star | 4 | 21.1% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 36.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Niagara Moving & Storage, counted by matching the words they used.
- Crew conduct2 · 33%
- Damage to belongings1 · 17%
- Items missing or never delivered1 · 17%
- Late, delayed or a no-show1 · 17%
Counted across the 6 one and two star reviews we have read for Niagara Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Beware of this moving company. Size of job was under estimated by company's General Manager. Was 2 hours late arriving on job site causing the move not to be completed until 2;00 AM the following morning. Some items went missing during …
I booked Niagara Moving and was asked to send a $150.00 deposit. I called a week before and told them I would not be moving due to COVID. They said they would keep my deposit and could use it another time. I did call again but always answering machine full. When I did reach them I again told them I would not be moving. They called me in September and asked when I would be moving and I told them it has been cancelled and would not be moving due to Covid again.
This is the most terrible experience i have ever had in life. Rots my socks every time i think about them. They had our belongings for 13 months in storage - got if back damaged, eaten through by mice, furniture warped from being wet, with not even an apology. They have cost me $$$$'s to try and replace things - not even a single phone call from them or anything after my complaints. DISGUSTING !!.. BEWARE - DO NOT USE THEM. THEY DO NOT CARE ABOUT ANYTHING THEY DAMAGE. THEY DO NOT TAKE RESPONSIBILITY.
This company drives around my neighborhood at night stealing from people. Wouldn’t trust them moving or storing anyones personal belongings. Shady company.
called this company for a quote and was talked to rudely and talked down to definitely not getting my business and if I could they wouldn't get even 1 star
Tuesday October 13, 2020 Called first thing in the a.m. & left a message to call me back - NO return call in p.m. - Wow - poor business relations !!!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 80%
- Turned up when they said4 · 40%
- Careful with belongings1 · 10%
- Price matched the quote1 · 10%
- Worked hard and fast1 · 10%
Counted across the 10 four and five star reviews we have read for Niagara Moving & Storage. A review can mention more than one thing.
In their own words
Niagara Moving and Storage recently moved me from my house to my condo. Something I didn't think would be pleasant and expected something entirely different. The men didn't mind at all and were quite enthused to get the job done. They didn't waste any time, didn't damage anything, didn't complain, were on time. They did a professional job. Very happy the experience was easy with Niagara. Would five 5 stars except for return calls, but, it was on a weekend.
Just had 3 men from Niagara Moving and Storage, absolutely fantastic experience. They were polite, curtious, attention to detail, how carefully they moved everything. I can't say enough...would give 5 star rating but it's just me I never do, always room to improve...but I don't know how...highly recommend.
What a fabulous experience. Moving is such a stressful time and the guys made it a pleasant and fun time! Courteous and professional and fast !!!!!
We are so happy we made the decision to go with Niagara Moving and Storage for the move of 2 houses. Despite long days and hard work, the guys remained positive, pleasant, and helpful. Price was better than any other company quoted and the final charge was very close to estimate. Huge thanks to Colin, Mike, Kevin, Jamie, and Shawn.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff6
- house2
- calls2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.cadirectory
- canpages.cadirectory
- profilecanada.comdirectory
- yelp.careviews
- chamberofcommerce.comdirectory
- mapquest.comdirectory