Nova Storage
Self-storage facility in Lancaster, California
Google rating
4.7
Ratings counted
229
Are 1 or 2 star
5.2%Around typical
The rating breakdown
12 of the 229 ratings in Google’s published star breakdown for Nova Storage are one or two star.
Against other listings in Lancaster
About the same as the middle of the 11 listings in Lancaster we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 204 | 89.1% | |
| 4 star | 11 | 4.8% | |
| 3 star | 2 | 0.9% | |
| 2 star | 3 | 1.3% | |
| 1 star | 9 | 3.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Nova Storage at 5.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Nova Storage, counted by matching the words they used.
- Damage to belongings1 · 20%
Counted across the 5 one and two star reviews we have read for Nova Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I do no recommend this storage unless you want to be constantly gouged. I’ve had my stuff in here for years since before they took over the place and every year without fail the prices go up. Twice a year most the time. Since the pandemic, …
Hi, we value your feedback but unfortunately, we were unable to locate your tenancy with Nova. I will continue to look into this, please feel to contact me directly. Thanks again, Sam Arias - Sales & Marketing Manager: [email removed]
Worst Storage ever up y they charge so much Feeeeeees guys do not sign up for the Storage. I am telling you you will be trapped with $220 fees where your storage only cost you 50 or $60 for 5 x 5 now it’s $75 and plus $220 got paid if you lose your lock or your key that’s gonna cost you $80 do not sign up for this storage whatsoever
Thank you for sharing your feedback. We’re sorry to hear you feel this way. Our goal is always to be transparent about pricing and policies so customers understand any fees or requirements before renting.
Hours say the office is open till 5pm. Francisco decided to start his rounds and closing up shop at 4, leaving several customers waiting at the gate for 30-40 minutes. Then came back to announce that he was closing up at 4:30, despite that the units themselves are open until 6:30.
Hi Merrick, thank you for your feedback, and we’re really sorry to hear about your recent experience. We understand how frustrating it can be to arrive expecting service and find the office closing earlier than posted hours. That’s certainly not the experience we want to provide.
This used to be The Space Place. May it REST IN PEACE. Now it's NOVA STORAGE. Hmm, let's see. They raised prices, add on $10 for rental insurance, they didn't pro rate my paid month when they moved all payments to …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 38%
- Worked hard and fast1 · 6%
Counted across the 16 four and five star reviews we have read for Nova Storage. A review can mention more than one thing.
In their own words
I had a quick and easy experience here. Maria made the entire process seamless. She was very professional, friendly, and efficient from the moment I walked in. She took the time to personally walk me to my unit and clearly explained how to operate the unit lock and the gate system. I highly recommend this facility!
Thank you, Thurm! Your five-star rating means we must be doing something right! We appreciate you choosing Nova Storage!
From the moment I walked in Maria greeted me with a smile and offered me water. I explained my situation to her and she was very understanding and helpful. She showed me around and then took me to my unit that I rented, she explained how to open it, how to close it and how my code works. I went back a few days later because I needed a second unit and of course Maria was there to help me out.
Thank you for sharing your experience, Judith! We're so glad we could make you feel welcome and supported. We truly appreciate you choosing Nova Storage!
I have been with Nova Storage since 2020. My experience has been world class and uplifting during these past nearly 6 years due to the professionalism of Maria. She is truly a godsend, ALWAYS HELPFUL, ALWAYS ENERGETIC, and ALWAYS, ALWAYS CARING‼️ I will recommend the Lancaster location ALL BECAUSE OF HER. THANK YOU, THANK YOU, THANK YOU MARIA, for all of your kindness and understanding over the years, I AM FOREVER GRATEFUL FOR YOU‼️🙏🏽
Thank you, Leonidas-invictus -- your kind words mean a lot!. Providing great service is our top priority, so we're thrilled to hear you felt well taken care of. We truly appreciate you choosing Nova Storage!
After a long difficult time and travel, I was searching and trying to find an open, affordable, and in town storage facility. I spoke with Amanda who was very helpful. Upon my arrival she showed me a few units to ensure I was getting the …
Thank you, Leawna. We're glad we could be of service to you and appreciate you choosing us for your storage needs!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- welcoming atmosphere8
- unit selection3
- affordable storage3
- clean space3
- helpful property manager3
- free lock2
- seamless process2
- easy transaction2
- quiet place2
- insurance options2
What the company says about itself
Taken from Nova Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Individually Alarmed Storage Units 24/7 Digital Video Recording & Gated Ac”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews