Premium Self Storage
Self-storage facility in Saint Clair Shores, Michigan
Google rating
4.7
Ratings counted
281
Are 1 or 2 star
5.3%Around typical
The rating breakdown
15 of the 281 ratings in Google’s published star breakdown for Premium Self Storage are one or two star.
Against other listings in Saint Clair Shores
About the same as the middle of the 3 listings in Saint Clair Shores we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 243 | 86.5% | |
| 4 star | 14 | 5.0% | |
| 3 star | 9 | 3.2% | |
| 2 star | 3 | 1.1% | |
| 1 star | 12 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Premium Self Storage at 5.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Premium Self Storage, counted by matching the words they used.
- Damage to belongings2 · 29%
- Items missing or never delivered1 · 14%
- Crew conduct1 · 14%
- Stopped responding1 · 14%
Counted across the 7 one and two star reviews we have read for Premium Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Have had no issues with my rental until this year. No clue why the office is closed today because January 2nd is not a holiday. Its extremely inconvenient that the office staff is out despite it not being a holiday. I called 3/4 times and got no answer. On top of the fact that the entry door being broke us something they should have informed every tenant about via email or voicemail, not by paper taped to a door. But let me be a day late paying and I'm getting 2 calls a day? Plus a reminder email?
Hi, Brieahana. At Premium Self Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at ([phone removed]!
I normally have the fee deducted from my account but I lost my card so I called on the 16th to let them know I will be bringing in the payment but when I called to pay the balance it went up to 105 to 137 to 350 in DAYS. Why not INFORM me when I called on the 16th??? Call corporate just for the nonchalant, confused, and unapologetic General manager Brain (Who seems as if this were his 1st day) to tell me there is no corporate and offer absolutely NO HELP NO EXPLANATION NO NOTHING.
Hello Jai, we see you only rated us one star and we would like to hear what we could have done better. Please reach out to us at [email removed] to share your experience. We appreciate your feedback!
Very very unprofessional. During this pandemic they have screwed me around over being late a few days here and there, which I understand dates are dates. But the FACT of the matter is I was unable to make it in to take care of things so I called. Spoke to the manager who is by far the rudest woman I have ever spoken to. Anyway would never recommend them as they do discriminate against certain customers and will put a special lock on those peoples units. I have multiple pics and emails to post as well.
This place does not deserve your business. My credit card was hacked so they couldn’t auto pay my account. I have had a myriad of medical conditions but did get back to them in a timely fashion. It took me 3 days to reach a human in the …
This place is criminal. Reserved a unit in preparation for storage needed. Autopay customer, paying on time every month. They sold my unit without permission or notice. They avoided my call when I called to find out what was going. The …
We appreciate your feedback, Melvia. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
This place is a pain to get in and out of. The door is always damaged and repairs take forever. Plus, the facility bathroom is disgusting.
Hello, we are so sorry to read this and apologize for any inconvenience. If you send your contact information to [email removed] we can have someone from our team reach out to you. We look forward to hearing from you soon.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 32%
- Kept in touch2 · 11%
- Worked hard and fast1 · 5%
Counted across the 19 four and five star reviews we have read for Premium Self Storage. A review can mention more than one thing.
In their own words
Keri and Sean are super friendly and very personable. Made the process quick and easy! Thank you!
Hi, Andrew. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Sean was extremely understanding and patient regarding my frustration about not being home when my package arrived. He took the time to track the package and kept me updated on its location so I could pick it up over the weekend. He even called me, but I don't usually answer phone calls from numbers I don't recognize. Fortunately, he followed up with a text message, which I did receive.
Hi, Kendall. Thank you so much for leaving us a stellar review!
The office manager was very sweet, knowledgeable and professional. I would definitely use this service in the future for its ease of access and professionalism. Thank you so much premium self service storage for making a very difficult transition seamless. I have nothing but good things to say about my experience and I’m blessed that things worked out for the better with absolutely no complications. I will definitely service this provider in the future as they have made me feel safe, and secure.
Hi, Marly. Thank you so much for leaving us a stellar review!
This is my new storage home thankful for Keri Moore for her positivity great customer service and communication. She made me and my friend feel more than welcomed and she explained everything left me with no confusion just amazing vibes. She has an amazing light and I’m truly grateful to have had the experience I had today💜 …
Hi, Lenia. We appreciate the kind words and are glad we could provide you with a positive experience!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff29
- friendly managers12
- helpful team8
- efficient staff6
- large elevators5
- clean unit5
- long access hours2
- unit tour2
- correct unit size2
- personal attention2
What the company says about itself
Taken from Premium Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“Bowman on 06/30/2026 Had the units for over 2 years, never had a problem, no leaks, no dama”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- showmelocal.comdirectory