Rooms To Go
Furniture store in Wellington, Florida
Google rating
4.9
Ratings counted
1,818
Are 1 or 2 star
2.5%Around typical
The rating breakdown
46 of the 1,818 ratings in Google’s published star breakdown for Rooms To Go are one or two star.
Against other listings in Wellington
About the same as the middle of the 8 listings in Wellington we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,729 | 95.1% | |
| 4 star | 29 | 1.6% | |
| 3 star | 14 | 0.8% | |
| 2 star | 9 | 0.5% | |
| 1 star | 37 | 2.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Rooms To Go at 2.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Rooms To Go, counted by matching the words they used.
- Damage to belongings1 · 13%
- Crew conduct1 · 13%
- Booked by one company, moved by another1 · 13%
Counted across the 8 one and two star reviews we have read for Rooms To Go. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I visited this showroom with the intention of purchasing furniture and had a very disappointing experience that made it difficult to shop comfortably. During my visit, I worked with a sales associate named Sabrina. While I understand that retail environments can be busy, the overall tone and atmosphere felt very unprofessional. Sabrina was speaking very loudly throughout the showroom, including using profanity, which was distracting and made it hard to focus on selecting furniture.
Hey Greg, we'd like to learn more about your experience. Please email these details and your order info to [email removed] so we can look into the situation further.
I have never encountered such bad customer service. We asked them to fix our broken sofa for which we already had the warranty but they failed to do so. Its been over 4 months and we are still struggling with the sofa. Their customer service guy came for inspection and ordered the wrong part TWICE and didnt fix it. It has been such an inconvenience honestly.
Sorry to hear you're having trouble, Shazil. We'd love to see if we can help—just send your order info and a few details to [email removed]
Do not purchase from this company. They will pollute your neighborhood using a third-party vendor to deliver your items. If you called to complain that's how they will pass the blame. Whoever we are supposed to blame never shuts off their …
Hello! We're truly sorry for any troubles this situation may have caused. We'd like to learn more about this, care to email your feedback to us at [email removed]?
Horrible customer service. We walked around for 2 hours in the store trying to figure out products ourselves while attempting to exchange. They did not wish to help because they knew it was an exchange. They had a note that I “gave a hard time” while we just tried to explain ourselves. We knew about this “note” because a customer service employee told us. I love rooms to go and will continue to purchase items from the company but I will never return to this store. This is a product of poor management.
Nelson, we're truly sorry you feel this way. We'd love to try and help if you have any issues. Care to email your order info and feedback to us at [email removed]?
So I have an issue with my mattress I purchase and I was within my return period and I went to do that then they send this guy who is supposed to be an expert and he said get a pillow and see if works I did but it didn’t I return it and have been calling the guy ever since that day to figure out my mattress because it is too hard and I had a previous one that is too soft.
Hello! Sorry to hear you're having trouble. We'd love to see if we can help—just send your order info and a few details to [email removed]
We just purchased second sofa with in a year from Rooms to go . Both times delivery was on time, people very pleasant and professional. My only problem the sofa we received is a very low quality and doesn’t fit our space. We are stuck with …
Hello Sofia! Sorry to hear you're having trouble. We'd love to see if we can help—just send your order info and a few details to [email removed]
Bought a bedset less than a year ago. One of the nightstands is already falling apart and a sideboard is chipping in the middle despite never being dinged with anything obvious. Low quality particle board. I called the store for assistance …
HI there, we are so sorry to hear that there are concerns on the nightstand and sideboard. We'd like to see how we can assist. Can you send your order info to [email removed]?
Delivery issue. I believe the office notified customer service. I purchased a beauty rest black series mattress. It came off the truck appeared folded no box just covered in plastic. When they laid it on my adjustable base it didn't look …
Hello Kathleen! Sorry to hear you're having trouble. We'd love to see if we can help—just send your order info and a few details to [email removed]
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 25%
Counted across the 16 four and five star reviews we have read for Rooms To Go. A review can mention more than one thing.
In their own words
Darwin made the purchase of my new couch so easy and seamless. He listened and understood what I was looking for and nailed it in the options . Our delivery team was very professional and were so mindful of my home. Thank you for a great experience
We worked with Darwin and were impressed with his professionalism and knowledge of product. We could not be more happier with the twin sleeper we purchased and will be recommending rooms to go and Darwin for sure.
Darwin was extremely knowledgeable and helpful. He was able to assist me with a variety of questions and was able to pleasure to work with.
Great experience, Darwin was very helpful. And knowledgeable . Delivery crew was also amazing. Great experience from start to finish.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff102
- mattress selection79
- couch selection44
- recliner36
- no pressure sales30
- dining set29
- bedroom set26
- living room furniture26
- loveseat25
- sleeper sofa13
What the company says about itself
Taken from Rooms To Go’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises financingsays on their website
Show the text this came from
“…for everyone. With convenient furniture financing options available, Rooms To Go makes it simple”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Delivery & Shipping Returns & Warranty Payments & Financing What products”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- superpages.comdirectory
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews