SecureSpace Self Storage Elmsford
Self-storage facility in Greenburgh, New York
Its address is in Elmsford, New York. It appears here because Google returns it for Greenburgh.
Google rating
4.8
Ratings counted
602
Are 1 or 2 star
3.8%Around typical
The rating breakdown
23 of the 602 ratings in Google’s published star breakdown for SecureSpace Self Storage Elmsford are one or two star.
Against other listings in Greenburgh
2.8 percentage points higher than the middle of the 13 listings in Greenburgh we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 551 | 91.5% | |
| 4 star | 24 | 4.0% | |
| 3 star | 4 | 0.7% | |
| 2 star | 4 | 0.7% | |
| 1 star | 19 | 3.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is SecureSpace Self Storage Elmsford at 3.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for SecureSpace Self Storage Elmsford, counted by matching the words they used.
- Price rose after the quote1 · 13%
Counted across the 8 one and two star reviews we have read for SecureSpace Self Storage Elmsford. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
BAIT SWITCH PRICING- EXPECT A SUDDEN PRICE HIKE. SECURED SPACE IS NOT SECURE IN PRICE, EXPECT TO AFFECT YOUR EXPENSES BUDGET TO GO UP!!! I got this storage space because the staff is really nice, and it is generally indication of the corporation policy. However, their policy is to incentive the renters with purpose to price hike far more than the expected budget. I expected to pay at agreed price. Promotion is nice, but everyone knows is temporary.
Thank you for sharing your concerns. We’re sorry for any frustration caused by the rate increase after your promotion ended, and we understand how upsetting this can be. Please contact us at [email removed] with your unit … More
BEWARE! This storage space gets you in at a low price then hikes up the rent soon after. I signed up to rent a unit for $42/month (cost after the 1/2 off first 2 months promo). Four months later, my rent was increased to $77. A few months later, I needed a larger unit so I had my boyfriend rent a different unit at $147/month (again, cost after the 1/2 off first 2 months promo). And like clockwork exactly four months later, the rent was increased to $200+.
We’re sorry to hear about your frustration with the price increases and your disappointment with our pricing practices. We understand how unexpected changes can feel unfair and regret that your experience did not meet your expectations. … More
For almost a year, I'm been charged for an insurance that It was never mentioned to me and when I moved my things out and returned the unit I was still charged even after going in person and told by the desk employee that it would be cancel to avoid a next month charge. Poor attention to customers' needs and money hungry it's what I see from this company. The fact that new customers get better rates and bigger units and loyal customers don't doesn't sit well with me. Shouldn't it be the other way around?
We’re very sorry to hear about your experience and the frustration caused by the insurance charges. This is not the level of service we strive to provide, and we regret not meeting your expectations. Please contact us at … More
If I could give zero stars I would. I am currently a customer and I always pay my bill on time. No issues. I'm in the process of moving and needed an additional unit. I opened a 10X10 unit online on Saturday 10/5 with the current promotion …
We’re very sorry to hear about your experience and the frustration you’ve faced with your self storage transfer and billing. We understand how upsetting it is when expectations aren’t met and communication falls short.
I would not recommend Secure Space Storage. The price increases are steep and happen without much warning, making it hard to budget. When I tried to speak with an employee about why the rent keeps going up, they had no clear answers and …
We're sorry to hear about your experience, Hannah. We understand your concerns about pricing and customer service, and we appreciate your feedback. Please reach out to us at [email removed] so we can discuss your situation and work towards a resolution.
not enough parking spaces - had to wait 20 minutes to get a space to unload AND there were no carts to use. We aw the secure space employees using two of the carts but they woudl not let us use them ...
We’re sorry to hear about the parking and cart issues you experienced. We understand how frustrating it is to wait to unload and not have a cart available when you need one. Please contact us at [email removed] with your unit details so we can look into this further.
They tripled my rent in less than 12 months and made it extremely difficult to end my rent agreement. Predatory business. Go somewhere else
We’re sorry to hear about your frustration with your rate changes and move-out experience. Please contact us at [email removed] with your unit details so we can review and assist directly.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 33%
- Price matched the quote1 · 6%
Counted across the 18 four and five star reviews we have read for SecureSpace Self Storage Elmsford. A review can mention more than one thing.
In their own words
I spoke with Jennifer a few weeks ago who was extremely, pleasant, friendly and patiently answered all of my questions. In addition, this storage warehouse is exceptionally clean, and all of the staff members greet you immediately.
Thank you for taking the time to leave us a 5-star review, Francina! We would love to hear how we did. It's always our goal to leave customers satisfied.
Jennifer was the best she help me and my wife get a size storage we needed for a good price highly recommend
Thank you for your review, Kevin! We're happy to hear Jennifer helped you and your wife find the right storage size at a good price. Thank you for choosing SecureSpace Self Storage!
Walked in the first time and meet with great care and support for looking for a great storage unit. Received a lot of help and information from Jenn, and would highly recommend this storage space for anyone looking. The areas inside are clean, accessible, and maintained very well!
Thank you for your review, Tanisha! We’re happy to hear Jenn provided great care, helpful information, and support in finding a storage unit. We’re also glad you found the facility clean, accessible, and well maintained. Thank you for choosing SecureSpace Self Storage.
Amazing Service! I spoke with Jennifer at the SecureSpace Elmsford Location and she was beyond helpful and accommodating. Really went out of her way to help me and greeted me with the friendliest smile and conversation.
Thank you for your review! We’re happy to hear Jennifer at our Elmsford location was friendly, accommodating, and went out of her way to provide excellent customer service. Thank you for choosing SecureSpace Self Storage.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- new facility12
- online booking6
- easy moving process6
- rental process5
- affordability5
- quick setup4
- clean unit4
- clean building3
- spacious unit2
- gate security2
What the company says about itself
Taken from SecureSpace Self Storage Elmsford’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Us: (914) 677-1373 Agents Available 24/7 Manager Hours: Open Until 6pm - View Ho”Raw text captured from the page, including any surrounding navigation.