Trays Movers
Its address is in Spring Valley, New York. It appears here because Google returns it for Ramapo.
Google rating
4.9
Ratings counted
92
Are 1 or 2 star
1.1%Unusually few
The rating breakdown
1 of the 92 ratings in Google’s published star breakdown for Trays Movers are one or two star.
Against other listings in Ramapo
About the same as the middle of the 10 listings in Ramapo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 90 | 97.8% | |
| 4 star | 1 | 1.1% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Trays Movers at 1.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Trays Movers, counted by matching the words they used.
- Price rose after the quote1 · 100%
Counted across the 1 one and two star review we have read for Trays Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
In response to Trays response- as per the picture below the move was August 2024. We had other movers disassemble the bed but we had discussed this prior. We had a manual for assembling the bed but Tray's movers said they needed a video they weren't going to read a manual. I would have rather them say they would not be able to do it rather than start, not follow instructions, use the wrong screws and not finish and charge us extra. Also they did say they would come back to finish and never did.
This comment is fabricated .We move this customer in June of 2023 and we try to accommodate their needs by helping them reassemble a bed that we never seen before that they Disassemble themselves. Screws was missing no instructions we ask … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 47%
- Turned up when they said7 · 41%
- Worked hard and fast5 · 29%
- Careful with belongings2 · 12%
- Kept in touch2 · 12%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for Trays Movers. A review can mention more than one thing.
In their own words
If I could give Tray’s Moving 10 stars, I would. It was an absolute pleasure to work with Tray and his team. This was an emotional move for me because I was moving items out of my mother’s home and into mine. Tray, Joshua, and Rafael were punctual, courteous, knowledgeable, and professional. They worked efficiently, wrapping each item with care, delivered the items, and placed them in their new locations in my home.
Thank you
Amazing service! Easy to talk to and made the whole process smooth! This is what you get when you go local and not feed into the big corporations, they deliver prompt and great service. If you’re moving, bettet to it the Tray Way! 💯
Thank you !
These guys know what they're doing. They went above and beyond all of my expectations and gave me a great, fair price. Professional, on time, and reasonable. What more could I ask for? …
Thank you
I had a great experience with Trays Movers and I highly recommend them. Tray and his team are gentlemen and very professional. Sometimes things come up that are out of control and we have to change dates/postpone the appointment. Tray was very accommodating and patient with my situation. I would definitely work with them again.
Thank you
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling13
- courteous staff7
- smooth process6
- reliable movers6
- last minute move4
- small furniture moving3
- early arrival3
- long distance move2
- oversized-item moving2
- thoroughness2