U-Pack
Mover in Saint Cloud, Minnesota
Google rating
4.0
Ratings counted
4
Are 1 or 2 star
Not enough ratings
We hold limited information on this company. We have read 3 reviews for it, so anything below about what reviewers say rests on very little text. That is missing information rather than a clean record, and it is not a judgement about the business either way.
The rating breakdown
Google shows 4 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 3 | 75.0% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 25.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
So I have used pack twice, even though we had a horrible experience the first time, we were short of time and really had no choice. The second time made the first look like a walk in the park. Missed my reservation window twice to start things off. never brought a contract for me and the driver was rude. they waited over a week before finally shipping my stuff. wen I called to get answers I was told and I quote, "I dont care what you want or think because im not doing anything for you".
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch1 · 50%
- Professional and courteous1 · 50%
Counted across the 2 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
Good experience. We moved from Colorado to Minnesota. Communication was great. They dropped off and picked up when they said they would. Customer service was good on the phone. Drivers were friendly. Our stuff made it in good shape. I would use them again.
Thank you for trusting us with your move, Andy, we're glad you had a good experience. We appreciate you taking the time to leave a review!
I used one of the Relocubes to move from SC to MN and did not have any problems at all with it. When I unloaded my cube here and called for them to pick it up, they came within 2 hours. I was very pleased with my experience, and would absolutely use them to move again. The price is comparable to the cost of a moving truck, and it is much more convenient and less stressful.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- communication2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- instagram.comsocial
- facebook.comsocial
- bbb.orgreviews
- consumeraffairs.comreviews