Advanced Apartment Movers
Google rating
4.2
Ratings counted
118
Are 1 or 2 star
17.8%Well above typical
The rating breakdown
21 of the 118 ratings in Google’s published star breakdown for Advanced Apartment Movers are one or two star.
Against other movers in Spring
15.5 percentage points higher than the middle of the 20 movers in Spring we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 91 | 77.1% | |
| 4 star | 6 | 5.1% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.8% | |
| 1 star | 20 | 16.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Advanced Apartment Movers at 17.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Advanced Apartment Movers, counted by matching the words they used.
- Damage to belongings8 · 42%
- Late, delayed or a no-show4 · 21%
- Stopped responding2 · 11%
- Price rose after the quote1 · 5%
- Crew conduct1 · 5%
Counted across the 19 one and two star reviews we have read for Advanced Apartment Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
HORRIBLE! I’ve moved plenty of times and NEVER HAD THIS EXPERIENCE. Will Never use them again! Arrived over an hr late. Dragged they feet at first apartment one bedroom apartment took 3 1/2 hrs to load because they were taking their time. The absolute slowest movers ever. I think this was strategic because there’s NO way this move should have been almost 5 hrs.ALSO, got upset because they were going over budget after they were late and moving slow and threatened to keep my furniture if I didn’t have the rest of…
Where can I started? Before booking with them, I told them I will have my furniture broken down for them to cut down the time, thinking it will help...IT DIDN’T!!!! The man acted as if he couldn’t unhook the washer, which I told him two times they can just leave it and I will be responsible for it. Taking him longer. I saw them take their sweet time. They took two hours just to load up from my old apartment.
Wish I could put negative stars. Wanted to moved my company from a home office. Got quoted $119 an hour and 30 fuel charge (or so) and promised to be here early afternoon on a weekend. They didn't call Saturday (first red flag according to other reviews), I called and Wayne confirmed. Confirmed in am that 1-2pm is the approximate time frame. Called at 2, Wayne said they are still working on the first property but should be finished soon. Called at 3, no answer.
Horrible!!!!First of all, I was told that I needed three movers that it would be less money if I did it that way and I asked for a quote for the price and I was given one that was half if what I paid. The day of the mice they were over 30 minutes late. There was no phone call or anything letting me know so I was waiting around.
DO NOT USE ADVANCE MOVERS!!!! I moved from a storage unit I had a bed and a sectional a few boxes and a basket of clothes. The movers did not even know how to assembly my bed! I was not told the price of the move but after was hit with an almost 700 dollar tab. It Took the movers almost 4 hours to complete the job (3 man crew) mind you it only took them 30 minutes to move the items out of storage but took them an additional 3hrs to move it and assembly into my place.
First time I got them was great they were fast took them 2 hours including the drive was awesome , then we got them again and it was aweful took the guys 4 hours to move everything that fit in a 9 by 10 storage because they were taking smoke breaks every 20mins and The fact that we had to pay for them to take smoke breaks is not okay don’t have workers like that they didn’t not care about anything and then calling the owner to see if we can at least get an hour or so back for what we paid because we obviously…
Very upset ! Scheduled them to move me today at 9am and they never showed up . They called me last night to confirm and advise they would be a lil late like 10:30 , 10:30 came around so I called and they said they were still late so between 11am/12pm . We expressed how inconvenient this was and we waisted our time they weren’t concerned. They told my husband they would call him right back to let them know where they were and never received a call back .
BEWARE DO NOT USE THIS COMPANY Can I rate this company 0 stars? Booked for 9am on a Saturday, the lady in office calls last minute the day before to say "oh we double booked, but it's a small move so they'll be there at 11am." We wait, until 3 pm, no communication about delays, and when we called Wayne for an update, he started forwarding our calls to voice-mail. BEWARE. DO NOT USE THIS COMPANY! Use Pinpoint movers, they never failed us!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous33 · 38%
- Worked hard and fast25 · 29%
- Careful with belongings11 · 13%
- Turned up when they said10 · 12%
- Kept in touch6 · 7%
- Price matched the quote2 · 2%
Counted across the 86 four and five star reviews we have read for Advanced Apartment Movers. A review can mention more than one thing.
In their own words
We chose to use this company based on the fair price & communication. After the quote came over, we contacted Wayne directly & it became evident that he had done his homework on the route/locations/etc. That conversation & reading the many reviews helped us make the choice to hire them. They showed up on time, did what they said they would do for the price they quoted. Very professional & communicated well throughout the process. We appreciate them moving our daughter from Dallas to Houston. Thank You!
This crew EDWARD and Cesar are the best. FAST, EFFICIENT, DEDICATED, CAREFUL! Theses guys are going to be my future permanent movers, from now on. I really love this company. I am so glad that I used them. I had about 3 other companies in line, I contacted them all. I called Advanced and some how decided to stick it out with them, boy am I glad I did. I will recommend this company for everything, PERIOD. If we could only get a call about 30 minutes ahead of arrival time, this would be perfect !!! Thanks Wayne
This past Saturday i moved to a different complex, and to say the least everything went great! Edwin was awesome! You could tell that he really cared about good customer service. Anytime we would ask anything of him, he would jump to get it done, and gave 110%! They were quick and efficient. The only reason why I’m giving 4 not 5 stars, is that I didn’t like the way the driver or the man in charge would talk to his associates. At times he was very rude whenever he would speak to them.
Hi Kat, Thank you for taking the time to leave us your review. Your feedback is what helps us to continuously get better. Thank you for your business. Advanced Apartment Movers
Movers were very good at their jobs,they were constantly moving[I dont think I ever saw them take a break] everything was moved safely and put in each room I requested.all of the guys were very friendly and did a great job.I Highly recommend these movers to anyone needing a move.As for Advanced apartment moving as a company,I highly recommend this company to everyone ,they were the only company that I was working with including the finance company,the real estate agency,the title company,the appraissal company…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing17
- polite staff5
- careful with belongings4
- affordable3
- last minute notice3
- moving team2
- no hidden fees2
- hourly rate2
- apartment movers2
- careful movers2
What the company says about itself
Taken from Advanced Apartment Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“…efficient and courteous moving services since 1988 . Family-owned and operated, we cater t”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…courteous moving services since 1988 . Family-owned and operated, we cater to the needs of”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“SAFE MOVING OFFICE MOVING PROMOTIONS FREE QUOTE PACKING SERVICES BLOG FAQS SERVICE AREA”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“URS Mon - Sun 7:30 am - 7:30 pm 24-Hour Emergency Service Content, including images, displayed on”Raw text captured from the page, including any surrounding navigation.