Brothers Moving & Storage
Its address is in St Francis, Wisconsin. It appears here because Google returns it for Milwaukee.
Google rating
4.7
Ratings counted
78
Are 1 or 2 star
6.4%Above typical
The rating breakdown
5 of the 78 ratings in Google’s published star breakdown for Brothers Moving & Storage are one or two star.
Against other movers in Milwaukee
4.5 percentage points higher than the middle of the 19 movers in Milwaukee we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 72 | 92.3% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 1.3% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 6.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Brothers Moving & Storage at 6.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Brothers Moving & Storage, counted by matching the words they used.
- Price rose after the quote1 · 25%
Counted across the 4 one and two star reviews we have read for Brothers Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Movers were good but Company charged me 50% more than the itemized quote they emailed me. Charged me $250 for fuel for a round trip of 260 miles.
Hello Eric, sorry for the delay in response. We are glad that you had a good experience with the movers. Please contact our office to go over your bill.
After being given a date to move and store our things they didn't come and I had to call twice. I was told that it was never scheduled and they didn't have room for our things anyway. I had a tight schedule as I made them aware. Cleaning scheduled the next day, photographer the day after and showings were scheduled the very next day. Jennifer didn't even offer an apology. I was able to hire Ero Moving and Storage to rescue us.
Hello Jackie, My name is Chris, I am the owner of Brothers Moving & Storage. Brothers Moving & Storage has a booking process that has to be followed so there is no miscommunication. When customers request an in-home visual, the estimator comes to your home to do an on-site visual then returns to…
Got a call the morning before the scheduled move date that they cancelled my move. The sales person suggested a few other companies that could help but having to find a new company the day before i need to move is extremely stressful. Boerman Moving & Storage was able to help out last minute. I suggest calling them instead of these guys.
Blake, we're truly sorry for the stress and inconvenience this caused. We understand how difficult it is to receive a call the day before a scheduled move, and we sincerely apologize. This was an extremely difficult decision that we did not make lightly.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast36 · 57%
- Professional and courteous31 · 49%
- Careful with belongings12 · 19%
- Turned up when they said11 · 17%
- Kept in touch4 · 6%
Counted across the 63 four and five star reviews we have read for Brothers Moving & Storage. A review can mention more than one thing.
In their own words
Had a move yesterday from Delafield to Racine County and the two guys that moved me were excellent. After seeing a rival company botch my friends move a couple of weeks ago, I wasn’t sure what to expect with my move. The guys worked hard, efficiently, communicated effectively and thoroughly. The guys were very polite and eager to help. Having a good crew that love to help their customers makes a huge difference.
Hello Patrick, thank you so much for the great review, we will tell the guys how much you liked them. Thank you for your business and look forward to helping you should you move again
Brother's Moving is awesome! They showed up on time at 8:30am ready to go! Terrell and Mitchell WORKED! Awesome guys that acted like we were friends. Chris and Jennfier are wonderfully people to work with through the process too! Everyone took extra care of our belongings and were mindful of the walls and trim in the house as well as our property. I would give them 10 stars if I could. Hopefully I won't have to move any time soon, but Brother's Moving will be my first call! Thank you!!!
Hello Kelly, It was a pleasure helping you with your move, thank you very much for the kind words and will pass along to our moving crew. Enjoy your new home.
Absolutely the BEST moving experience EVER!! From initial quote and scheduling during the calls with owners Jenni & Chris, they were super friendly, professional, and competitive on pricing. They sent emails confirming everything, as well as follow up reminder emails just to assure we were all set as the move date got closer. Day of move was very efficient, 3 movers showed up right on schedule, everything was handled with care, and the movers were all incredibly kind, conscientious, and awesome with communication.
Hi Dianna, Thank you so much for this amazing review! We're thrilled to hear that your move was such a positive experience from start to finish. Jenni and I are so glad we could make the initial process smooth and that your movers, Tyler, Devon, and Juan, took such great care of everything on…
I had to update this since working with Brothers again now two years after the following. STILL Highly recommended. I consistently recommend to family and friends and they have been equally pleased with their professionalism on the jobsite and over the phone. "Moving is stressful & Brothers Relocation makes life so much easier. I had to move twice in the past 15 months & Brothers made it manageable. They are WELL WORTH the money & more affordable than most.
Thank you for the 5 stars it was a pleasure helping you
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling13
- efficient staff11
- fair pricing5
- accurate quote3
- easy process3
- on time2
- smooth move2
- loading and unloading2
- initial quote2
- strong movers2
What the company says about itself
Taken from Brothers Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“…in mind. We are fully licensed and insured with fully equipped moving trucks, prof”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…rothers Moving & Storage is a local family-owned moving company Located in St Francis, W”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…proudly serving southeastern Wisconsin since 2012. With hands-on experience in the moving”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…customer service in mind. We are fully licensed and insured with fully equipped moving”Raw text captured from the page, including any surrounding navigation.