Canada Moving
Moving and storage service in Saint John, New Brunswick
Google rating
4.7
Ratings counted
96
Are 1 or 2 star
6.3%Above typical
The rating breakdown
6 of the 96 ratings in Google’s published star breakdown for Canada Moving are one or two star.
Against other listings in Saint John
About the same as the middle of the 12 listings in Saint John we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 83 | 86.5% | |
| 4 star | 5 | 5.2% | |
| 3 star | 2 | 2.1% | |
| 2 star | 2 | 2.1% | |
| 1 star | 4 | 4.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Canada Moving at 6.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Canada Moving, counted by matching the words they used.
- Damage to belongings2 · 40%
Counted across the 5 one and two star reviews we have read for Canada Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Make sure you opt in to their moving insurance. For us, it represented a 25% add-on. We opted out of their insurance because we were talking storage at the time which we were covered by our home insurance. They damaged our expensive tilting king size bed and we were out of luck for any significant remediation. No attempt to fix. No apology. Call the adjuster is all they would say. The default is 60 cents per 100 lbs. insurance. But deductible was too high and we had to take the $180.
Hi Len, We're sorry to hear about your experience. We want to make this right. Please contact the office.
Lastly, we have been experienced by Hoyt's Moving of #SaintJohn how the #moving company grabbing money from it's clients by exploiting the situation. It's salesperson in Saint John Jerry Calhoun is having sever integrity issue. Though he is pretty much gentle and soft spoken by his approach but, it's pretty much disrespcful to deal with this guy. Giving heads up in advance to deal that specific guy...Be Catious.
We're sorry to hear of your experience with us. We’re normally known for great service. We regret that we missed the mark. We'd love to make things right and invite you to contact Carrie Capone ([email removed]) to discuss … More
These men showed up at my house and walked through and without saying a word left again!! They thought I wasn't packed enough for them and the only thing not ready to go was the piles of folded clothes on top of my dresser. Anything else that could fit in a bag or box was in one. I'm a senior lady l8ving alone without family or friends as I was living out of town. I'm a senior lady with many health conditions including Vertigo, Arthritis and a few other things.
GET INSURANCE FROM THESE PEOPLE. I was going to get insurance AND transport my 5,000 dollar PC in my own car. The driver they sent talks me out of both ideas. Now my PC will not turn on at all as somehow the power supply unit was damaged. This has been the most stressful move of my life and now I can’t even escape into my work or games and my single-most prized possession may need to be replaced. The driver assured me they had never broken a single item. Wish me luck on getting it repaired good as new
Unfortunately damages do occur in the moving process. We try our best to ensure everything is protected and avoid damages the best we can. This is why we offer additional coverage in the case that something could potentially get damaged.
So i follow their process and submit detailed item list as well as a follow up email the next morning. I'm told "we're booked until the 3rd or 4th." I ask if they had any availability for the 27th \ 28th. I get an immediate response saying …
Hi Matt, We would like to apologize for your negative experience. We’d like to learn more about your specific situation and make things right. We invite you to contact [email removed] to discuss your experience further.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 53%
- Worked hard and fast4 · 24%
- Kept in touch2 · 12%
- Turned up when they said1 · 6%
- Careful with belongings1 · 6%
Counted across the 17 four and five star reviews we have read for Canada Moving. A review can mention more than one thing.
In their own words
⭐️⭐️⭐️⭐️⭐️ We recently used Canada Moving for our office move, and we couldn’t be more pleased with the service we received. The team arrived right on time at 9:00 a.m. and had us completely settled into our new space by 11:45 a.m. They were professional, efficient, and an absolute pleasure to work with. The entire process was smooth and well-organized. And it was a welcome surprise that the move took far less time than the original estimate of nine hours.
Thanks Chantal for the five star review.
The team was very professional in handling as well as communication. They were very helpful providing with all the packing supplies needed including boxes. The estimates were accurate and no surprises on delivery and all the stuff delivered in same condition as packed. I would highly recommend United Van Lines (Hoyts Moving).
Thanks for leaving us your feedback and 5 star review Balasabramani!
From the quote to moving day, the staff were professional and the service was excellent. Dave, Ethan and Cameron were so careful with my items and went above and beyond to ensure my delivery went smoothly. Highly recommend them.
Hello Alena, Thanks for your feedback. We're happy we could help make your move is a success!
Hired them to move my senior parents, Michelle went to my parents gave me estimate, Bruce and Keith show up day of packing did great job. Then Austin and Keith, Chris and Shawn came following day moved everything, very professional courteous great guys So if your moving I would get a hold of Michelle Thanks again to everyone involved
Thanks for the review Craig.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency19
- polite staff11
- friendly crew11
- efficient movers5
- packing4
- careful handling4
- office move2
- easy to work with2
- insurance2
- smooth move2
What the company says about itself
Taken from Canada Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“Canada and beyond for generations. With over 125 years of moving experience and as a member of”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…your home or business, click here for a free quote, or call any of our locations across Ca”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“Inventory Lists for All Our Moves. Guaranteed Quotes With a thorough Walk-through; Ke”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews