Citizens Self Storage
Self-storage facility in Camarillo, California
Google rating
4.4
Ratings counted
41
Are 1 or 2 star
9.8%Above typical
The rating breakdown
4 of the 41 ratings in Google’s published star breakdown for Citizens Self Storage are one or two star.
Worked out from 41 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Camarillo
8.5 percentage points higher than the middle of the 9 listings in Camarillo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 30 | 73.2% | |
| 4 star | 6 | 14.6% | |
| 3 star | 1 | 2.4% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 9.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Citizens Self Storage at 9.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Citizens Self Storage, counted by matching the words they used.
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Citizens Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I tried to move into this facility and the spot was too small because there was a container in the spot assigned next to me, I had to give a $50 deposit to hold and charged $140 on move in. When I arrived to move in the young man at the desk moved me in and asked me to measure the trailer. He could not measure the trailer because I did not have it with me. I returned the next day to park it and the container disturbed the pivot point and a small car next to it wouldn't allow me in because I would hit it.
What type of business is this? You send 2 x email messages on their website get a automated response back. That the storage unit I am interested in there is a required $25 deposit hold fee, and to contact them regarding arranging the holding for the unit. So after 2 email messages 5 x calling their business line directly listed in their website and google search, I still have yet to get a live person to speak to directly and here we are day 3 .
Who ever said they had great customer service ... I wish I had the same experience. I requested a space for an RV and the space given was extremely small. Keep in mind the RV is attached to a truck in order to park it . NO WAY this was …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 28%
- Worked hard and fast4 · 22%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for Citizens Self Storage. A review can mention more than one thing.
In their own words
I had some problem with my boat in and out.Brandy(the lady ,which helped me )sold my problem quick and easy.She was very friendly, so nice and kind .Thank you Brady!
Asya, thank you for taking the time to write us a review and your business. I will let Brandy know your kind words and how much you appreciated her assistance. Bill
Setting up my account was quick and easy. Brandy was very kind and welcoming, the property felt safe and clean. I’m giving four stars because of one issue. I rented a small upper-level unit. Before signing anything, I asked if a lower unit was available, but there wasn’t at the time, so I asked to be added to the waiting list. After completing my paperwork and payment, I left the property. About 30 minutes later, I received a call that a lower unit had just opened up.
Tiffany, thank you for taking the time to give us a review and your business. We have undergone changes in management recently and it's "my bad" on the transfer fee, as it was not covered in training sessions. I have credited your $10 to … More
I couldn’t be happier with our storage space at Citizen’s Storage. My inquiries were immediately responded to by Brandy, and now with Mike, the manager, everything has gone very smoothly. Professional & friendly. The units are clean, accessible and safe. The location also is excellent, right off the 101 for easy access. I highly recommend Citizen’s Storage!
Mary, thank you for taking the time to write us a review and your kind words. I'll make sure Brandy and Mike are aware of your sentiments. Please let us know if we can be of further assistance. Bill
We have been long-time customers. I love the drive-up access to the storage units. So easy. The managers always have been great. They have been quick to respond to any maintenance issues. Just recently, the manager had just left, but when I called to say my unit latch wouldn't work, he answered his phone and came back to help me within 10 minutes.
Marie, thank you for your continued business and kind words. I'm glad we were able to resolve your issue quickly. Bill
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff3
- cleanliness3
- clean units2
- renting2
- payment2
- truck2
- space2
- safety2
- safe units2
- fee2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory