Claeys Brothers Moving & Storage
Mover in Sioux City, Iowa
Google rating
4.1
Ratings counted
22
Are 1 or 2 star
22.7%Well above typical
The rating breakdown
5 of the 22 ratings in Google’s published star breakdown for Claeys Brothers Moving & Storage are one or two star.
Worked out from 22 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Sioux City
17.7 percentage points higher than the middle of the 11 listings in Sioux City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 16 | 72.7% | |
| 4 star | 1 | 4.5% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 4.5% | |
| 1 star | 4 | 18.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Claeys Brothers Moving & Storage at 22.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Claeys Brothers Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 25%
Counted across the 4 one and two star reviews we have read for Claeys Brothers Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Update: I called them as requested in the reply. Was told the person I needed to speak with wouldnt be in until the afternoon. I left my info and a brief message with the man who answered the phone. No one has called and its been days. I hired this company after reading such great reviews. Sadly, My experience was not that great. According to Google it takes 14 min to get from their address to mine. They were to leave at 8am and be to me around 815.
If I could give no stars at all I would. He cashed out the job prior to the job being completed and asking me to give the packer a check for said amount to bring to him so he could pay her leaving me to pack the rest on my own. The garage hasn’t been packed my bathroom is left with unpacked boxes and drawers. My bedroom hasn’t even been started on. What kind business runs this way? If I could post pictures of the unpacked mess that is left behind I would and I’m going to try.
Sorry you feel this way, we have been working for you the past weeks on packing your items into boxes, and so we just asked that after the packer was done for today as was told today was the last day that you needed her to be there, with that we needed to have her collect a check from you, we…
Initially they were a good company to hire, crew had a good sense of humor, good timing of loading & unloading. But the crew tore up the back of our loveseat at the top and denied it. We learned a lesson that we'd like to pass on. TAKE PICTURES OF YOUR FURNITURE BEFORE THEY LOAD IT AND WHEN THEY UNLOAD IT!!! I will not recommend them to anyone.
We here at Claeys Brothers, hate to see this with all customers, but we do do investigations before we make that decision each time. Once a customer calls us and puts in a claim. We have three steps that we have to go through(1) we sit each … More
They were so unorganized. They kept making phone calls. Taking smoke breaks. This was the first 45 min they were there. …
Sorry to read this I wish you would on called and talked to us personally
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 62%
- Careful with belongings3 · 23%
- Worked hard and fast3 · 23%
- Price matched the quote1 · 8%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for Claeys Brothers Moving & Storage. A review can mention more than one thing.
In their own words
Courteous, professional and all around nice guys! Victor and Darren were fast and professional. Always moving and working, never standing around. We hired them to help us dig a few things out of storage and bring the items to the house. Once we paid them and they left we realized that we forgot to bring a desk from the storage unit. We called them and they met us at the storage unit, helped us dig out the desk and moved it into my daughters room. Very reasonable rate for four hours of moving. Highly recommend!
Thnks again
The crew was excellent... they carefully wrapped my curved glass cabinets and large tv ... no problems. They were courteous and careful. I especially appreciate the walk pads that they put down at the beginning to protect my floors from the …
We thank you for the nice message, our crew works hard to protect all your goods at all times
Claeys Brothers moved us to our new home today and they were AMAZING! Professional, cautious with our belongings, good communication, friendly. The office staff is great too, highly recommend!
Thank you so much for choosing us to do your move, and we wish you and your family happy new memories in your new home, We are also send good vibes to your husband for a speedy recovery,
Claeys Brothers Moving & Storage assisted with moving all offices and contents of the county courthouse to another building across town. It was a massive undertaking with several moving parts and the entire process exceeded our expectations. The crew tore down and reassembled one office at a time which enabled us to continue service to the public with minimal interruptions. The crew was knowledgeable, professional, courteous and very patient with county personnel.
Thank you Kris, our crew always works there magic on each and every job they do, and make sure our customers are happy on each job we do for you, We do love hearing good things about our company and our crew, I will say our son-in-law, Marcus and his crew are outstanding and show it on each job, We…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff4
- care of items2
- phone2
- bathroom2
- professional crew2
What the company says about itself
Taken from Claeys Brothers Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…are… Family Ran, With Family Values for Over 60 years. About Us AT THIS TIME, I WOULD LIKE TO”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- bbb.orgreviews
- chamberofcommerce.comdirectory