Click Storage - Midwest City
Self-storage facility in Midwest City, Oklahoma
Google rating
4.7
Ratings counted
248
Are 1 or 2 star
6.0%Above typical
The rating breakdown
15 of the 248 ratings in Google’s published star breakdown for Click Storage - Midwest City are one or two star.
Against other listings in Midwest City
3.3 percentage points higher than the middle of the 3 listings in Midwest City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 219 | 88.3% | |
| 4 star | 13 | 5.2% | |
| 3 star | 1 | 0.4% | |
| 2 star | 1 | 0.4% | |
| 1 star | 14 | 5.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Click Storage - Midwest City at 6.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Click Storage - Midwest City, counted by matching the words they used.
- Damage to belongings4 · 50%
- Crew conduct2 · 25%
Counted across the 8 one and two star reviews we have read for Click Storage - Midwest City. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Very UNPROFESSIONAL staff! I have had a unit for almost a year and have always paid early. The equipment around the unit was always broken and never kept up. I contacted the staff about no longer needing the unit but was still being charged. When contacting the staff by phone and asked to speak to the owners I was cussed out and hung up on! Stay clear of this place! You do not expect your staff to be talked to like that????
Hi, Jason. I am the on-site manager, Deserey. I would like to inform you that the reason you are currently being charged for your unit is because we were not made aware that you had successfully moved out of your unit. With a high occupancy … More
They owners keep raising the monthly rent EVERY SINGLE MONTH. $10.00 dollars every time. Claiming ....exact words from management. •"We are updating the prices for the available units that we have on the website and prices may change everyday based on market rates for new rents." •Thank you for renting with us. Rental rates have been adjusted to ensure all customers of a given unit size are paying the same rent and to account for current market rates.
Hi Nikki, we have raised our rates after a few years of no rate adjustments due to other rising costs at the facility to keep the facility lights on, security system running, and maintenance of facility units, gates, and lawn care. We have … More
We have had storage here for a year and were happy until the new owners took over!! They have raised the rent consistently since they took over and we are moving out!!! I have personally been locked in the gate twice because the pad doesn't work and there is no one on site, so I had to call the call center and they had to manually open it and said that they knew about the problem but haven't fixed it!! NO ONE is on site anymore and the call center is not very helpful. It is really getting run down fast!
Hi Teresa, we apologize for our delay in fixing the exit keypad at the facility. We scheduled the repair as soon as we knew it was having issues. The gate company was able to rewire it and fix it within 8 days. We decided for facility … More
I tried to rent a unit here for my Mom since she is moving in with me. First the website was broken and wouldn't allow me to rent the unit. Then when my Mom called she was given a unit in the very back of the facility. When I pointed out that she was being moved in a semi and requested a closer unit the CS rep stated that wasn't possible and also after much discussion told us that semi's wouldn't be allowed in the lot anyway.
Hi Kate, we apologize for the miscommunication between us. Our website is working correctly as our IT team has fully inspected it. Please provide us exact details on your issue so we can diagnose any issues. The original unit you rented was … More
They’ll throw your stuff away, even if you’re paid up to a certain date, without even a phone call for heads up. Not only will they throw it all in a nasty dumpster, they’ll break it to get it in the dumpster. Had written confirmation the items would be safe til a certain day, and the stuff was broken in a dumpster 4 days early. Woooowwwww, good work, good service 👍
Hi Alonna, we apologize for any misunderstanding in this matter. The unit was deemed abandoned after non-response from you and unit went into default.
I used this place while I was moving from March to September. I have lost so much from the water damage. Went to file a claim because they make u have insurance with there insurance. But they wanted receipts for everything even if u bought it 20 years ago. Or the receipt to ur dad's urn that was completely destroyed. These are some of the photos
We’re sorry to hear about your experience with water damage—it’s certainly frustrating when items are lost due to unforeseen circumstances. We appreciate your feedback on our insurance policy; it's something we take seriously as we strive … More
Very Unprofessional staff. They didn't know how to take a reservation. So they had to call someone else and give my credit card information over the phone to another party. How can a business invest a million dollars building a storage facility but cannot invest $100 to train the staff at the front desk? I will not recommend.
I would first like to assure you that it is policy not to give personal information over the phone, let alone card information and we would not do so to any third party. We have no record of you trying to make a reservation at our storage … More
*UPDATE* I have finally been refunded . Thank you. I truly hope you guys get things straightened out. LYING THIEVES!!! STAY AWAY! I paid for a year up front and left the unit after 5 months. Now they refuse to give me the refund while playing games about it.
Hello, I am just now seeing this. Obviously you are very upset and I hope that we can get to the bottom of this issue. I will look into your account. I will be pulling … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 13%
- Worked hard and fast1 · 7%
Counted across the 15 four and five star reviews we have read for Click Storage - Midwest City. A review can mention more than one thing.
In their own words
Everyone here is very professional! I wouldn't choose another storage they are very considerate and very patient.
Thank you for your feedback! We truly appreciate you taking the time to share your positive experience with Click Storage. At Click Storage, our team is dedicated to providing outstanding customer service, and it's heartening to hear that you found our staff to be both professional and considerate.
Mary was very helpful and fast ! I Love the cleanliness and security of the facility.
Thank you for your feedback! We are thrilled to hear that Mary provided you with helpful and prompt service during your visit. At Click Storage, our team is passionate about going above and beyond to ensure that each customer experiences … More
I made a payment today to Mary of Click Storage and was so glad she answered the phone. I had missed a payment, and she was able to process it right away. I haven't been to my unit for some time but I am sure they keep up the place well …
Thank you for your feedback, Steve! We greatly appreciate you taking the time to share your experience with us. At Click Storage, our dedicated team strives to provide exceptional customer service, and it’s wonderful to hear that Mary was able to assist you promptly and efficiently.
Mary was so very helpful and very informative This will be my third unit rented from Click Storage. They are the best. The convenience, security, cleanliness of the facility is impeccable. Thank you for making things EASY!!!!!!!!
Thank you for your feedback, Nikki! We truly appreciate you taking the time to share your experience with us. … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff24
- renting a unit21
- climate controlled area6
- easy setup5
- renting process4
- online rental4
- account setup3
- affordability3
- safe environment2
- clear instructions2
What the company says about itself
Taken from Click Storage - Midwest City’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Our entire property is monitored 24/7 by high-definition video surveillance .”Raw text captured from the page, including any surrounding navigation.