Community Moving & Storage Inc
Its address is in Dallas, Texas. It appears here because Google returns it for Mesquite.
Google rating
4.8
Ratings counted
350
Are 1 or 2 star
4.0%Around typical
The rating breakdown
14 of the 350 ratings in Google’s published star breakdown for Community Moving & Storage Inc are one or two star.
Against other listings in Mesquite
About the same as the middle of the 8 listings in Mesquite we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 323 | 92.3% | |
| 4 star | 13 | 3.7% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.3% | |
| 1 star | 13 | 3.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Community Moving & Storage Inc at 4.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Community Moving & Storage Inc, counted by matching the words they used.
- Damage to belongings3 · 30%
- Crew conduct2 · 20%
- Stopped responding2 · 20%
- Items missing or never delivered1 · 10%
- Late, delayed or a no-show1 · 10%
Counted across the 10 one and two star reviews we have read for Community Moving & Storage Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They failed to bring the necessary equipment/personnel to move our 3000 pound toolbox and ultimately we had to leave behind. We walked through showing which items were to be moved (so they could tag them). When we got to our final destination it was discovered items that were to come with us were missing and items that were to be left behind were moved. They missed the delivery date by over a week (due to weather?) but we were not kept apprised of where I belongings were or when we could expect them.
This might be one of the worst experiences I've ever had working with a company. The guys they contracted to do the actual work were fantastic. But the company themselves? Holy hell, stay far, far away from them! They told me they could deliver to my cul-de-sac, but 45 mins before delivery, they switched up and told me they can't and that I have to run out and get $400 in cash right away so they could use a smaller truck to deliver my stuff (while I was working from home) or they would drive off with my stuff and…
Whatever has happened has a reason behind. We serve many people and we do have a lot of happy customers. We are not criminals. Things can be sorted out if both parties agrees to sit together. However, still we apologize for the problems you had to go through.
I'm changing my rating because they said it would be there on the 8th. Didn't show up till the 16th and a lot of the boxes are damaged and smashed up. Bad communication from the company itself between how it works amongst the companies it works with and the customer.
You have all the rights to change your rating. But please note that the delay was not a part of the plan and completely unintentional.
Unprofessional movers, damaged and broken furniture and charged full price plus an extra $600 for the pleasure of only moving half my furniture. I am disabled and they knew I could not change mid move. They took 1.5 hours trying to figure …
Hello Sir, our movers tried really hard to move all your belongings without any issue. But sometimes, when we have to move goods which are unusually big and heavy it gets very hard to move smoothly. But still I would like to apologies to you for your incontinence.
Please don't listen other's review. All are fake. My son got job in Seattle. I talked with Donnie and he asked $2100 for moving all belongings (he had bare minimum things). Donnie promised me to deliver by Jan 11th. Very big mistakes. They picked up everything on 3rd of Jan. My son moved to Seattle on Jan 10th, hoping that he will get delivered by next day. I followed many times to Donnie, he picked up first time and then he stopped picking up my phone. By the way, all the money they will ask thru ZELLE.
If I could give 0 stars I would, this place has been horrible. Actual movers perfectly fine but the company as a whole is horrible. When originally having the people come out I was told my stuff could get delivered on the day I want. No I’ve been in my home for 3 days with nothing and every-time I call they blame it on dispatch hasn’t given a date. 1-7 business days but can’t even give a date of when our movers will be here.
Hello Mr. Ethan, we are so sorry about the miscommunication. We are working on it and very soon the solution would be available. Thank you for your patience.
Both houses had items left behind that were clearly I dictated to be included in the move. After items were stored for one month with them, the date of delivery that was promised to me by the sales associate was not honored and I had to move I to a house with nothing for two days before they showed up for delivery of my items. At the beginning of the process, in trying to get both of my houses for their business, lots of promises were made. Would not recommend.
Hello Kristi, we can understand your situation but delays does happen due to unavoidable circumstances. We would like to thank you for your patience.
The experience started out great with our sales person - Adrian. When the movers arrived to pack our house for our move from North Carolina to California, the driver told me that our things would go to a storage unit in California and they …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 38%
- Worked hard and fast5 · 31%
- Kept in touch3 · 19%
- Turned up when they said1 · 6%
- Careful with belongings1 · 6%
Counted across the 16 four and five star reviews we have read for Community Moving & Storage Inc. A review can mention more than one thing.
In their own words
The move went really good. Randy and the other two man were fast, caring of our household items, kept us informed, and friendly. We enjoyed the process and appreciate all three of them. We would definitely hire Randy and his crew again. Thank you AM moving for hiring good people/workers.
Excellent job by Fabio, Antonio, and Jesus! 5 stars! The team did an amazing job making sure that all of my items were accounted for, protected appropriately, and communicating their arrival window with me.
Excellent work, very punctual and cooperative. Eddik and Alan were very professional and knowledgeable. Highly recommended.
I did not personally meet the movers but everyone that had contact with them said they were very friendly and professional. All my interaction with the company was very helpful, informative, and positive. I spoke with Antonio when he delivered our stuff and he was extremely helpful. I don’t remember who I spoke to on the phone, but he was just as awesome. The overall experience was perfect. Thank you so much.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly movers15
- smooth move12
- efficient movers9
- careful movers8
- easy process7
- courteous team5
- quick move5
- professional crew4
- punctual team4
- damaged boxes2
What the company says about itself
Taken from Community Moving & Storage Inc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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