Comptoir Purolator
Courier service in Saint-Hyacinthe, Quebec
Google rating
2.8
Ratings counted
48
Are 1 or 2 star
47.9%Well above typical
The rating breakdown
23 of the 48 ratings in Google’s published star breakdown for Comptoir Purolator are one or two star.
Worked out from 48 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Saint-Hyacinthe
44.6 percentage points higher than the middle of the 7 listings in Saint-Hyacinthe we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 31.3% | |
| 4 star | 4 | 8.3% | |
| 3 star | 6 | 12.5% | |
| 2 star | 4 | 8.3% | |
| 1 star | 19 | 39.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Comptoir Purolator at 47.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Comptoir Purolator, counted by matching the words they used.
- Damage to belongings1 · 9%
- Items missing or never delivered1 · 9%
- Late, delayed or a no-show1 · 9%
- Booked by one company, moved by another1 · 9%
Counted across the 11 one and two star reviews we have read for Comptoir Purolator. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Had a missed shipment and we were home and outside... It was a no show... Later found out they hired a third party company to do the delivery and they would come out again the next business day to try again. Nope.... It is not out for delivery today and I cannot pick it up unless waiting 2-3 business days. I'm headed 10 hours east the next day so you can understand my frustration. Just received a package today (1 of 2).
For a year now, I've had a package stolen by an employee who came to pick it up, and now I have another package lost in New York (the person who received it contacted me), but Puro is dragging its feet on resolving the issue! It was for my vacation, and it's ruined thanks to Puro! Thanks a lot!
Paying to NOT RECEIVE SERVICE! The employees/delivery drivers can't even knock or ring the doorbell?! When it's an IMPORTANT package you paid for to receive within 24 hours and which requires a signature... KNOCKING/RINGING THE DOOR IS NECESSARY to provide the service the customer pays for! I finally had to go PICK UP my package, not 24 hours later, but 48 hours later. And not at the address the driver left on the slip of paper at my door, but at another address even further away... No refund possible?!
The worst parcel delivery company ever!!!! If I could give them a 0, I would. Never use Purolator services again!!! Their drivers can't even ring the doorbell to deliver packages. They deliberately deliver your packages directly to the pickup point, which is miles away from your home. When you request a second delivery, it's the same story. They can't even send an email or text message to let you know the driver is there. NEVER AGAIN PUROLATOR
Worst delivery service ever. They ring the doorbell without giving me a chance to answer, then leave immediately. As a result, I have to go pick up my package on the other side of town. The whole point of paying for delivery is to avoid having to travel. This has happened to me several times with Purolator.
I have never had a worse experience with a shipping company in my life. I bought something expensive and had several anxiety attacks because they took four business days to UPDATE AN ADDRESS. Then another business day to deliver it. At the …
It would be great if you could answer the phone once in a while. I need information about a package that arrived several days ago; I've been trying to call but no one's answering...
Worst delivery company ever. How can items that are properly packaged and marked FRAGILE arrive in this condition?!?!? Unacceptable. Never do business with them!!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 50%
Counted across the 2 four and five star reviews we have read for Comptoir Purolator. A review can mention more than one thing.
In their own words
Despite an initial delivery to the wrong address, I am very satisfied with Purolator's customer service. Someone came directly to my home, and the problem was resolved quickly and efficiently. You have proven your reliability. Thank you for the excellent service; it definitely deserves 5 stars ⭐⭐⭐⭐⭐
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- package7
- door4
- phone2
- information2
- company2
- business days2
- employees2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory