Continuum International Logistics, Inc
Moving and storage service in Danbury, Connecticut
Google rating
4.0
Ratings counted
23
Are 1 or 2 star
26.1%Well above typical
The rating breakdown
6 of the 23 ratings in Google’s published star breakdown for Continuum International Logistics, Inc are one or two star.
Worked out from 23 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Danbury
22.5 percentage points higher than the middle of the 14 listings in Danbury we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 17 | 73.9% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 8.7% | |
| 1 star | 4 | 17.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Continuum International Logistics, Inc at 26.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Continuum International Logistics, Inc, counted by matching the words they used.
- Damage to belongings2 · 33%
- Items missing or never delivered2 · 33%
- Crew conduct1 · 17%
Counted across the 6 one and two star reviews we have read for Continuum International Logistics, Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Would not recommend. A number of items went missing in the move and some furniture was broken. Also very poor communication with respect to timing of delivery and fees charged. Really disappointed and not worth the headaches.
Thank you for taking the time to provide feedback on your recent move. We strive to provide our customers with top customer service and wish that you had had the experience you were expecting.
Unprofessional there drivers shouldn’t be even on road the way they drive, specially vehicle #144, the driver has no regards of other vehicles on road
Dangerous truck drivers. I was on the NJTP approaching the EZ pass toll and looked in my mirror to see continuum truck about 24 inches off my bumper. I had my family in the car so got out of this sick and twisted drivers way ASAP. The continuum truck continued to weave in and out of traffic past the NJ sports arena towards the GWB. I watched the driver go in and out of lanes so violently, it appeared that the truck would overturn. That should demonstrate how they care for the contents.
Thank you for bringing this to our attention. We take all safety concerns extremely seriously, and the behavior you've described is absolutely unacceptable and contrary to our company standards. … More
I recently moved from New York to London, and I had a mixed experience with Continuum. Several pieces of antique furniture were damaged, and various glasses and home decor items arrived shattered. Continuum was quick to compensate for the shattered items, and they hired a furniture restorer to touch up one of the antique pieces. Unfortunately, their policy states they will only repair or replace items reported as damaged while the movers are still on the premises.
Thank you for your feedback. We're glad we could resolve your initial claim promptly, compensating for the damaged items and arranging professional restoration for your antique credenza. Regarding the Peloton: the unit was inspected at delivery and noted as received in good condition.
Bad and definitely not customer oriented experience. With these guys the before is totally different experience than the after. .When they are done with a good packing crew and shipping, The warehouse is a junk. Our belonging were exposed to heat and humidity (they claimed a control storage environment) rugs were all covered with mold, electronic devices when malfunctioning (Batteries leak) etc. All of this is NOT covered by their insurance so you are on your own.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said4 · 50%
- Professional and courteous3 · 38%
- Careful with belongings2 · 25%
- Worked hard and fast2 · 25%
- Kept in touch1 · 13%
Counted across the 8 four and five star reviews we have read for Continuum International Logistics, Inc. A review can mention more than one thing.
In their own words
I had the best experience with Continuum International Logistics, especially Jose and his team. Moving from New York to Hawaii has been one of the most stressful experiences I've ever gone through. As anyone can imagine, moving itself is incredibly difficult, and an interstate/ocean move adds even more stress. Jose and his team made the packing day the easiest part of the entire process. They arrived on time, were extremely professional, and worked with such positive energy.
I recently hired Continuum to facilitate my move from Connecticut to Los Angeles, California. From the first phone call I had with them until my belongings were dropped off in my new home, the process could not have been more seamless and customer friendly. The staff was incredibly professional and communicative throughout the process. The movers were on time to pick up my belongings and delivered everything on time, with no packages damaged or misplaced.
Fantastic international move experience from New Jersey to Kenya. Continuum were appointed as the local partner for our overseas move and they were great. Wilson and his crew took care packing each item to ensure it was protected and sealed for shipping. Then he was a master Tetris player, loading the 40ft sea container incredibly tightly so that everything fit and wouldn't move around on the journey. Communication was clear and he was really friendly and receptive. Very impressed.
Marcus and crew were the most professional movers we’ve ever had. They arrived on time, performed a walk through, then went to work. They packed everything up by 2pm. And the way they packed made our belongings secure. They asked when …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- vehicle2
- moving company2
- communication2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bizapedia.comdirectory
- bbb.orgreviews
- birdeye.comreviews