Crosstown Movers
Moving and storage service in Hamilton, Ontario
Google rating
4.8
Ratings counted
52
Are 1 or 2 star
5.8%Around typical
The rating breakdown
3 of the 52 ratings in Google’s published star breakdown for Crosstown Movers are one or two star.
Against other movers in Hamilton
5.8 percentage points higher than the middle of the 20 movers in Hamilton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 49 | 94.2% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 5.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Crosstown Movers at 5.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Crosstown Movers, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for Crosstown Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Trying to make someone pay for 5 hours of work when they barely did 3 hours so 800.00 dollars plus for scratched furniture and getting help from the resident. (1) load of furniture, Sad company.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous23 · 52%
- Worked hard and fast21 · 48%
- Turned up when they said7 · 16%
- Careful with belongings7 · 16%
- Kept in touch7 · 16%
Counted across the 44 four and five star reviews we have read for Crosstown Movers. A review can mention more than one thing.
In their own words
I recently hired Crosstown Movers in Hamilton, and I couldn’t be more impressed. From the very first phone call, their team was friendly, professional, and incredibly organized. They showed up on time, handled everything with care, and made what could have been a stressful move completely hassle-free. The movers were efficient and respectful, taking great care with my furniture and personal items. They worked quickly but never rushed, and nothing was damaged in the process.
Thank you so much for the wonderful review! We’re thrilled to hear our team made your move smooth and stress-free. We truly appreciate your recommendation and look forward to helping you again in the future!
Crosstown Movers truly stands out. From start to finish, the entire process was smooth, fast, and incredibly well-handled. The movers Josh and Eric were not only quick and efficient, but also extremely careful with all of my belongings — nothing was damaged or misplaced, which says a lot in the world of moving! What really gives me peace of mind is knowing this is a well-established company that has been around for years.
I had such a great experience with Crosstown Movers. From start to finish, the team was professional, friendly, and incredibly efficient. They handled all of my belongings with care, and it was clear they were experienced and well-prepared, the truck was fully equipped with everything needed to ensure a smooth move. Their pricing is super reasonable for the quality of service they provide, and they even offer a $20 referral bonus, which is such a nice touch!
Highly recommend Crosstown Movers for a hassle-free move. Gerry was very responsive & helpful during the quoting/booking stage of the process. Josh & Eric were punctual, polite and hard-working in picking up and unloading our move. And above all, I was charged exactly what I had been quoted, which was a pleasant surprise compared to the other movers I've had the displeasure of working with in the past who always seem to have hidden fees well beyond what was discussed.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling of belongings7
- responsive office staff6
- reasonable pricing6
- courteous movers4
- efficient movers4
- trustworthy moving company3
- house moves3
- timely completion2
- booking process2
- punctual staff2
What the company says about itself
Taken from Crosstown Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“We are professionals movers with over 40 years of experience, with the knowledge and e”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…covered through WSIB Trucks Are Licensed, Fully Insured & Inspected yearly.”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…your move. SERVING HAMILTON & AREA SINCE 1956! Our trucks are fully equipped with dol”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…through WSIB Trucks Are Licensed, Fully Insured & Inspected yearly. $20 For Refer”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- yellowpages.cadirectory
- facebook.comsocial