DÉMÉNAGEMENT 123 INC.
Google rating
4.7
Ratings counted
94
Are 1 or 2 star
5.3%Around typical
The rating breakdown
5 of the 94 ratings in Google’s published star breakdown for DÉMÉNAGEMENT 123 INC. are one or two star.
Against other listings in Granby
3.6 percentage points higher than the middle of the 17 listings in Granby we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 83 | 88.3% | |
| 4 star | 3 | 3.2% | |
| 3 star | 3 | 3.2% | |
| 2 star | 1 | 1.1% | |
| 1 star | 4 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is DÉMÉNAGEMENT 123 INC. at 5.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for DÉMÉNAGEMENT 123 INC., counted by matching the words they used.
- Damage to belongings2 · 50%
Counted across the 4 one and two star reviews we have read for DÉMÉNAGEMENT 123 INC.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Good customer service, but they broke several things (furniture and walls in the house) and even when we pointed it out, there was no reaction. They deducted 30 minutes of our meal, but were gone for 1 hour and 15 minutes. So we paid for 45 minutes of nothing. In short, a better experience with other companies.
Hello Ms. Arsenault, I'm sorry to see this message. I personally handled your move, and no damage was caused, not to my knowledge, and no damage was mentioned during the payment process. I can assure you that we did take 30 minutes of your lunch break.
I have a 5 1/2 apartment to move, but only the living room, appliances, and dining room were partially emptied. They refused to transport my sofa because of the hair. I have to organize the move myself. Not even half of my apartment was emptied. It cost me $1552, and there was a lot of wasted time. It took three people to empty my 5 1/2, even though I specified about sixty boxes during my phone consultation. Another company told me a 5 1/2 apartment would take about 5 hours to move.
I didn't see a single blanket on any of my furniture. My brand new refrigerator looks like a used one, it's so scratched and dented, I've never seen anything like it. My washer and dryer are scratched, and the base of my bed broke when I …
Hello Ms. Cara, I personally handled your move and I can assure you that each of your pieces of furniture was carefully covered. The move went very smoothly except for a single, small scratch on the side of the refrigerator (which, incidentally, was already quite damaged before we moved it; we even…
Sofa delivery in December 2021. I asked twice that the movers wear a mask or face covering, but they refused. Unacceptable.
Hello Mr. Brodeur, Indeed, I would never require my employees to wear masks when they are moving. The reason is simple: when they have furniture in their hands, they exert themselves and get hot.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast7 · 47%
- Professional and courteous5 · 33%
- Turned up when they said1 · 7%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for DÉMÉNAGEMENT 123 INC.. A review can mention more than one thing.
In their own words
A professional, fast team of respectful, hardworking, and above all, cheerful young people. I recommend this company to anyone who wants outstanding service.
Thank you for your trust 😊 it was a pleasure to help you move …
Excellent service: they arrived on time and the guys worked efficiently and cheerfully. Thank you, you made my day!
Thank you so much, Dominique, for your positive feedback! We're delighted that our team was able to provide you with a service that met your expectations. Your satisfaction is our priority. We look forward to seeing you again for your next move!
With this crazy heat and the intense pace of the last few months, a huge thank you to this moving team! Honestly, I don't know how they do it… I was already exhausted just looking at the boxes 😅. Behind this job, there's so much more than you think: strength, patience, organization, and above all, heart. A great team, great teamwork, and a job done with care from start to finish. Thank you a thousand times for being there; you made it so much easier… even when the boxes themselves weren't 😉.
Thank you so much, Céline, for your glowing review! We're delighted that our team was able to make your move more pleasant, even under these challenging circumstances. Your recognition of their hard work and dedication is greatly appreciated. Thank you for recommending us; it means a lot to us!
Excellent service. I was very stressed about moving due to bad experiences, but Joey and their team managed to put a smile back on my face. I recommend them 200%.
Thank you so much, Francine, for your kind words! We're delighted we were able to make your move more pleasant. Joey and the team are happy we could help and put a smile back on your face. Your recommendation means a great deal to us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional team11
- efficiency10
- speed10
- punctuality4
- meticulous3
- simplicity2
- attitude2
- collaboration2
- commitment2
- reliable team2