Demenagement St-Marcel
Moving and storage service in Drummondville, Quebec
Google rating
4.6
Ratings counted
175
Are 1 or 2 star
9.1%Above typical
The rating breakdown
16 of the 175 ratings in Google’s published star breakdown for Demenagement St-Marcel are one or two star.
Against other listings in Drummondville
6.3 percentage points higher than the middle of the 16 listings in Drummondville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 154 | 88.0% | |
| 4 star | 4 | 2.3% | |
| 3 star | 1 | 0.6% | |
| 2 star | 3 | 1.7% | |
| 1 star | 13 | 7.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Demenagement St-Marcel at 9.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Demenagement St-Marcel, counted by matching the words they used.
- Items missing or never delivered2 · 25%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Demenagement St-Marcel. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The owner and his son were rude and uncouth towards my parents, aged 75 and 70 respectively, in addition to being inflexible and having an extremely variable price range. The son even dared to tell my parents, "You'll have to make up your mind! We've moved it three times already!" Gentlemen, if you don't like moving things, may I suggest you find another job? I absolutely do not recommend this moving company to anyone!
The worst swindlers and thieves of this kind, never do business with them. They break your things, and if you store your belongings in their warehouse, your boxes are searched and some items are missing. They also sell your items in their store. Very bad service. They are as much thieves as liars. It's better to pay a little more and have all your belongings undamaged. NEVER USE THEM. You have now been warned.
The owner and his son were both giving me a terrible dressing-down because they issued poorly formatted invoices (meaning they were illegible enough that my insurance company refused to reimburse me). I asked them to redo the invoices legibly, and the owner called me a dirty dog and refused to correct it. Avoid this company.
Review of a Drummondville moving company, "Moving. Saint-Marcel." Initially, everything seemed promising, but we had to pay extra because we underestimated the number of items to be moved. We were missing some furniture (stove, washer, and …
A petty crook of the worst kind; he makes a cost estimate which he promptly doubles during the move and complains about the quantity and work to be done, hires 4 men and spends his shift in the truck chatting and talking on the phone!
these peoples are not movers their more like destroyer of furnature please do not use this business if you care for your belongings
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 53%
- Professional and courteous8 · 47%
- Turned up when they said2 · 12%
- Price matched the quote2 · 12%
- Careful with belongings1 · 6%
Counted across the 17 four and five star reviews we have read for Demenagement St-Marcel. A review can mention more than one thing.
In their own words
Excellent moving service! The team was punctual, courteous, and very efficient from start to finish. Everything was handled professionally and without stress. I highly recommend their services!
Thank you so much for your 5-star review! We're delighted to hear that our team was punctual, courteous, and efficient throughout your move. It's wonderful that you had a stress-free experience, and we sincerely appreciate your recommendation. Your satisfaction is very important to us!
Very professional, kind, and friendly people. Wonderful service; I recommend this company to anyone needing a mover with a good price, good service, and professional employees. Thank you for your excellent service. You are number one!
Thank you so much for your 5-star review! We are delighted to hear that you found our team professional, kind, and friendly. Your recommendation means a great deal to us, and it's a pleasure to know that our services met your expectations. Thank you again for your kind words!
Excellent service, they are careful with the furniture, efficient, and punctual. I highly recommend them.
Thank you so much for your 5-star review! We're delighted to hear that you found our service efficient and attentive to your furniture. Your recommendation means a lot to us, and we sincerely appreciate you taking the time to share your positive experience.
Very fast movers with great support and good prices. They have almost perfect team cohesion and they don't stop laughing while doing a great job! This made my partner and me feel very comfortable. This is the second time I've used them and I'll use them again anytime! I recommend this company 100%.
Thank you for your support; being treated well upon arrival makes things easier.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous team10
- efficient team8
- employe7
- quality work6
- professional movers4
- attention to goods3
- attention to furniture3
- no damage3
- fast team2
- furniture packing2