Devon Self Storage League City, Texas
Self-storage facility in League City, Texas
Google rating
4.9
Ratings counted
487
Are 1 or 2 star
1.6%Unusually few
The rating breakdown
8 of the 487 ratings in Google’s published star breakdown for Devon Self Storage League City, Texas are one or two star.
Against other listings in League City
1.6 percentage points lower than the middle of the 9 listings in League City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 464 | 95.3% | |
| 4 star | 9 | 1.8% | |
| 3 star | 6 | 1.2% | |
| 2 star | 1 | 0.2% | |
| 1 star | 7 | 1.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Devon Self Storage League City, Texas at 1.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Devon Self Storage League City, Texas, counted by matching the words they used.
- Items missing or never delivered2 · 25%
- Crew conduct2 · 25%
Counted across the 8 one and two star reviews we have read for Devon Self Storage League City, Texas. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This is now owned by Extra Space Storage They raised my monthly rental charge 45% from $126 to $183 without giving me the required 30 day notice They claimed they mailed the notice to me but I never got it. They cannot prove they mailed it They offered me to give me a $57 one time credit on my next bill but that won’t do me any good I was able to find a very nice same size rental at one of their competitors for $102/month - a 20% decrease from what I was paying before As little as 5 years ago, I was paying…
Hi Mark, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
Came here to help someone move some stuff out of their unit. Got yelled and cussed at for closing the freight elevator door and accused of slamming it. Staff was EXTREMELY UNPROFESSIONAL and was very aggressive for no reason they WILL CALL THE COPS ON YOU. WAY TO TREAT YOUR VETERANS GUYS! Good job.
We’re truly sorry to hear about your recent experience. Your satisfaction is very important to us, and we’re committed to addressing any issues you’ve faced. Please contact us at [phone removed] or [email removed] or visit your local facility so we can discuss your concerns and make things right.
I have an unit in Grand Rapids Michigan. It started at 40.00 for the small space . Every year it goes up 10.00 it's now 60.00 a month. What has been frustrating they don't let you know they have had a price increase. Now here is the side bar. I call the regional.manager and guest what ignored. I believe there are better options with those that have integrity.
Thank you for taking the time to leave a review. We’re sorry to hear about your concerns and would like the chance to address them directly. Please call us at [phone removed] or [email removed] so we can better understand your experience and work towards a solution.
If I could rate them a zero I would. The front desk lady (Linda) calls me to inform me that my lock was missing from my storage unit. I went to check my belongings and all of my husbands tools were gone. I asked her to please look thru …
I have been with this company through many different owners! There price is consistently going up. I have a 10x10 climate control and the price has now gone up to $233.00 monthly. I'm a senior and they offer no discount. I'm late this …
We appreciate your feedback, Paulette. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
This company really needs improvement on their customer service approach. Even the executive management team doesn’t care what is going on. On my day of arrival and unload all of the gates to the complex were closed. …
Thank you for taking the time to leave a review. We’re sorry to hear about your concerns and would like the chance to address them directly. Please call us at [phone removed] or [email removed] so we can better understand your experience and work towards a solution.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 36%
- Worked hard and fast3 · 21%
Counted across the 14 four and five star reviews we have read for Devon Self Storage League City, Texas. A review can mention more than one thing.
In their own words
I just want to leave a review in regards to Kimberly. That woman is beyond excellent. I came in on a last minute request for a storage and she was literally on her lunch break. She stopped eating, open the doors and immediately started assisting me. We didn’t know what we wanted or needed. She walked around showing us units. She was so professional and what I can say is she follows the rules down to the last sentence. She went over a lot but was very knowledgeable, efficient, and polite.
Thank you for your gracious words! Providing exceptional customer service is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!
Laura was very kind and professional. She took her time to show me the unit and clearly explained the payment process and everything I needed to know. The place was very clean and had a welcoming environment. It's also great that they speak both Spanish and English. Highly recommend!
Angela, the kind words you've shared in this five-star review mean the world to us. We're truly honored to have you as a valued customer. Thank you for choosing us and for taking the time to leave such positive feedback.
Gloria was the person who help us to get our storage and she was so professional and kind and giving us the info we needed showed us the options I asked for she is a very kind person if I could rated with a 10 star I would she deserves it for her service kind, professional, helpful,
Thank you for the glowing 5-star review! It’s fantastic to hear that you had such a great experience. Your support means everything to us, and we’re excited to continue providing you with top-notch service!
Everyone was extremely helpful and friendly with the move-in, price was right, fees weren't ridiculous just the normal biz getting in, out, and around the facility is convenient, and the lifts and dollies work. Have recommended to friends …
Thank you for the glowing 5-star review! It’s fantastic to hear that you had such a great experience. Your support means everything to us, and we’re excited to continue providing you with top-notch service!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting process28
- polite staff25
- helpful information14
- elevators7
- friendly employee5
- move in process4
- air conditioned units2
- great vibes2
- access code2
- hidden fees2
What the company says about itself
Taken from Devon Self Storage League City, Texas’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…fenced facility Gated access control 24/7 security cameras Dollies and carts avai”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…across 32 different states, for over 35 years. Simply put, we know what works. Throug”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews