Dublin Security Storage
Self-storage facility in Dublin, California
Google rating
4.8
Ratings counted
124
Are 1 or 2 star
3.2%Around typical
The rating breakdown
4 of the 124 ratings in Google’s published star breakdown for Dublin Security Storage are one or two star.
Against other listings in Dublin
About the same as the middle of the 4 listings in Dublin we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 106 | 85.5% | |
| 4 star | 10 | 8.1% | |
| 3 star | 4 | 3.2% | |
| 2 star | 3 | 2.4% | |
| 1 star | 1 | 0.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Dublin Security Storage at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Dublin Security Storage, counted by matching the words they used.
- Damage to belongings1 · 25%
Counted across the 4 one and two star reviews we have read for Dublin Security Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
RV storage facility is good, been a customer for over 8 years. But, have had 3-incidents of RV damage, theft where they did nothing. Security Camera’s are low resolution, could not identify culprit causing over $6K damage to my RV. They …
Hi Byung , thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at ([phone removed]
I shared with my father in law a storage unit along the fence line. I was told the county was taking over that area so everyone had to vacate. I rented a smaller unit for my stuff and my father in law went somewhere else. It ended up turning into Rv spaces, so I suppose they made more money on blank parking spaces instead of storage sheds. I bought an Rv and had a spot with them for a bit. It wasn’t level and they charge as much as the full service places, because they can.
Hi Michael , we really appreciate you taking the time to leave a review. We always try to provide a positive experience to each of our customers and we hope to better serve you next time you visit the office.
Always raising prices. a trailer crashed my trailer and the management would not give me information regarding owners!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 17%
- Professional and courteous2 · 17%
- Turned up when they said1 · 8%
Counted across the 12 four and five star reviews we have read for Dublin Security Storage. A review can mention more than one thing.
In their own words
Excellent customer service. Promptly helped me determine size of unit I needed. Rental process was fast. Highly recommended.
Thank you for the kind words! We're committed to providing excellent customer service here at Dublin Security Storage.
Always a great customer service experience at Dublin Security Storage. I have been using storage units here for a few years as a home stager. The prices are great! Johnson and Casey are helpful and polite.
Hi Srilaxmi , Thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs.
Excellent experience with Dublin Security Storage. Their staff were always very helpful and would go out of their way to ensure everything went smoothly (even when we broke down). They treat you like family. :-)
Doing business with Dublin security was very smooth. We had a great spot to get in and out with our RV. Phone support was awesome too. Shamika was very patient in the re-registration process. Thank you,
Thank you so much for sharing the great feedback, Sal Monica Padilla . We really appreciate you taking the time to share your experience with us.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- answering questions6
- clean units5
- elevator4
- easy to work with staff4
- cameras3
- secure storage3
- nice office3
- unit size2
- private2
- smooth business2
What the company says about itself
Taken from Dublin Security Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“, and vehicle storage options available 24/7 video security throughout the property”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…fee of $29 will be due at move-in. Guaranteed rate for 12 months!! Storage Locations”Raw text captured from the page, including any surrounding navigation.