Earl Farnsworth Express
Mover in San Rafael, California
Google rating
4.9
Ratings counted
100
Are 1 or 2 star
2.0%Around typical
The rating breakdown
2 of the 100 ratings in Google’s published star breakdown for Earl Farnsworth Express are one or two star.
Against other listings in San Rafael
About the same as the middle of the 12 listings in San Rafael we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 96 | 96.0% | |
| 4 star | 1 | 1.0% | |
| 3 star | 1 | 1.0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 2.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Earl Farnsworth Express at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Earl Farnsworth Express, counted by matching the words they used.
- Damage to belongings2 · 100%
- Late, delayed or a no-show1 · 50%
Counted across the 2 one and two star reviews we have read for Earl Farnsworth Express. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Run as far away as you can from this company. My move was a disaster even before they pulled into my driveway to pack my items. Earl Farnsworth charges *literally* DOUBLE all other cross country movers in the Bay Area I spoke to (at least 20 companies) and for that price tag, I expected a premium experience and I got anything but.
Tracy, this is Mayflower Customer Care. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to investigate further. However, we are unable to identify you … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 50%
- Careful with belongings6 · 30%
- Professional and courteous6 · 30%
- Turned up when they said4 · 20%
- Kept in touch2 · 10%
- Price matched the quote1 · 5%
Counted across the 20 four and five star reviews we have read for Earl Farnsworth Express. A review can mention more than one thing.
In their own words
This is the second time that I have hired Farnsworth..both times have been quite easy, efficient with zero mishaps...Bryan and his crew were delightful, knowledgeable, and took great care of my belongings..the move was a bit complicated moving from one faciity to another with each facility having numerous rules regarding loading docks, freight elevators, etc. Bryan and crew were polite, punctual and very pleasant to work with. I would happily hire them again for any future moves...Thank you Bryan.
We’re thrilled to hear about your positive relocation experience with Bryan and his team. It's wonderful to know that their expertise and care made your move smooth and efficient, even with the complexities involved. We’ll be sure to share … More
Three years ago, I moved across the country, and it turned out to be one of the worst experiences—costing me both money and emotional stress. So, when it came time to move again, this time from California to New Mexico, I was understandably anxious. But Earl Farnsworth Express exceeded every expectation and made the entire process smooth and stress-free.
We're delighted to hear that your moving journey with us was smooth and stress-free, especially after your previous experience. It's wonderful to know that Jose and our team were able to provide the professional and thorough service we … More
We had a stellar experience with team from Earl Farnsworth Express! Not only were they able to schedule a big job on short notice, but they gave us very good pricing. The professional crew showed up early and wasted no time in getting the project done, including moving a 600lb machine up a flight of stairs. I highly recommend this organization for any moving and relocation needs. Earl Farnsworth Express is the 'go to' for Kyocera Northern California.
Thank you for sharing your wonderful experience with us! We're delighted to hear that our team was able to assist you efficiently and at a great value. We're glad our crew could handle it with professionalism and efficiency. We’ll be sure … More
Bryan and his crew - specifically Matt - did a wonderful job when moving a number of our furnishings. They both took extreme care when prepping the furnishings to be moved and everything was packed and secured with the utmost of care. Bryan communicated every step of the way and he and his co-worker Matt, were a pleasure to work with! I highly recommend Bryan and his team and would hire them again should the need arise!
Thank you for sharing your positive experience with us! We're delighted to hear that Bryan and Matt provided such attentive and careful service during your move. Your recommendation means a lot, and we're grateful for your trust in our services. We’re always here if you need us.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- caring crew8
- efficient movers7
- efficient crew6
- quick movers3
- careful packing3
- military move3
- no broken items2
- accurate estimate2
- challenging move2
- handling delicate items2
What the company says about itself
Taken from Earl Farnsworth Express’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“…the community as an independent, family-owned business since 1971. We provide compreh”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…an independent, family-owned business since 1971. We provide comprehensive moving servic”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory