Estate Self Storage - Family Owned Business
Self-storage facility in Novi, Michigan
Google rating
4.8
Ratings counted
41
Are 1 or 2 star
2.4%Around typical
The rating breakdown
1 of the 41 ratings in Google’s published star breakdown for Estate Self Storage - Family Owned Business are one or two star.
Worked out from 41 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Novi
About the same as the middle of the 3 listings in Novi we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 36 | 87.8% | |
| 4 star | 3 | 7.3% | |
| 3 star | 1 | 2.4% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 2.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Estate Self Storage - Family Owned Business at 2.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Careful with belongings1 · 6%
- Professional and courteous1 · 6%
Counted across the 17 four and five star reviews we have read for Estate Self Storage - Family Owned Business. A review can mention more than one thing.
In their own words
Only reason they didn't get a five-star is their system for locks is very old and in need of updating. The keys and the locks require a careful touch to use properly. Best I can tell though, you get what you expect out of a storage facility here and it was very convenient to where I'm staying.
Excellent storage facility, clean and secure storage units with friendly staff. Great location as well, highly recommended.
Thank you for taking the time to share your experience and the 5-Star review Andy.
The mobile pickup was EXTREMELY easy! Martina was so kind and helpful. I dropped off during after hours and did not know where to leave my personal car - it would be great to receive information about this during the drop-off instructions. Even though I LOVED my experience, I will also note that there was a lot of dog hair from the previous renter. Please be sure to clean such things - as the following renter may have allergies. Overall, great experience! I will be back!
Thank you for your Google review and for bringing this to our attention.
Great place to help with all your moving needs! Martina in the office goes the extra mile to help make you move as easy as possible. We used a storage unit for 2 months and rented 2 uhaul vehicles plus they have lots of supplies for packaging your stuff. Would definitely use them again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff12
- rented11
- kind staff5
- trailer4
- cleanliness4
- mobile pickup3
- uhaul truck3
- mileage adjustment2
- the office2
- condition of van2
What the company says about itself
Taken from Estate Self Storage - Family Owned Business’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“RAGE FACILITY Family & Operated for Over 35 Years Founded in 1986 by the Lapham family, E”Raw text captured from the page, including any surrounding navigation.