Extra Storage Rancho Cucamonga
Self-storage facility in Rancho Cucamonga, California
Google rating
4.8
Ratings counted
89
Are 1 or 2 star
3.4%Around typical
The rating breakdown
3 of the 89 ratings in Google’s published star breakdown for Extra Storage Rancho Cucamonga are one or two star.
Against other listings in Rancho Cucamonga
0.8 percentage points higher than the middle of the 7 listings in Rancho Cucamonga we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 78 | 87.6% | |
| 4 star | 6 | 6.7% | |
| 3 star | 2 | 2.2% | |
| 2 star | 2 | 2.2% | |
| 1 star | 1 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Extra Storage Rancho Cucamonga at 3.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Extra Storage Rancho Cucamonga, counted by matching the words they used.
- Items missing or never delivered1 · 33%
Counted across the 3 one and two star reviews we have read for Extra Storage Rancho Cucamonga. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Pattie the site Manager there mis used my number and called me accusing me of stealing a phone charger days later after it was missing it was the most bizarre phone call. I wouldn’t recommend renting here from them,another thing I want to add is that they said it was for the employees safety REALLY? What about the customers safety let alone we pay rent for the storage unit,Crazy and ridiculous. Please go somewhere else who cares about YOU and your safety!!
Hi Maribel, thank you for reaching out and bringing your concerns to our attention. I want to clarify that when Patty reached out to you, she was not accusing you of any wrongdoing regarding the missing phone charger. Rather, she was simply … More
The Area looked Safe and Secure, the facility was clean and also looked maintained. Only thing that wasn't going to work for me was the Fact that !!!THEIR LOCK STAYS ON!!! that to me was just a Red Flag 🚩, The Other thing was that their Hours are only 9 to 5, Unfortunately I work 8 to 5, and with That, ther was No way I would Be able to move In at the The time I needed to Move.
I’m sorry to hear about your experience but I think you have us confused with another storage facility in Rancho Cucamonga. We will be more than happy to help you at our location. Our office is open from 9AM to 6 PM Monday - Saturday and 10 … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 26%
- Worked hard and fast4 · 17%
- Kept in touch1 · 4%
Counted across the 23 four and five star reviews we have read for Extra Storage Rancho Cucamonga. A review can mention more than one thing.
In their own words
Patty was very helpful and very friendly and it was easy and fast process for getting a storage and communication was great!
Thank you for the wonderful review! We’re so glad to hear Patty was helpful, friendly, and made the process quick and easy for you. We truly appreciate your feedback and are here if you ever need anything in the future!
I had a storage facility here for over a year and never once did I worry about the safety of my belongings. Patty and David have always been very kind to me when I have questions or need something. One thing that has unfortunately caused me to move out is the expensive price.
Edwin was extremely efficient and helpful in helping me tour the units and find a storage perfect for me. He answered all my questions. Patty was also extra helpful in helping me through the paperwork quickly.
Great place! Reasonable fees for Well maintained units and super friendly staff. Highly recommend for anyone looking to store in the area". Patty was incredibly helpful throughout the entire rental process".
Thank you for the wonderful review! We’re so glad you found our fees reasonable and our units well maintained. It’s great to hear our team made a positive impression. We truly appreciate your recommendation and are here anytime you need us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting8
- easy process7
- informative staff3
- efficiency2
- quality help2
- fees2
- security cameras2
- unit size2
- safe facility2
- clean unit2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory
- mapquest.comdirectory