Federal Highway Self Storage
Self-storage facility in Deerfield Beach, Florida
Google rating
4.9
Ratings counted
569
Are 1 or 2 star
2.6%Around typical
The rating breakdown
15 of the 569 ratings in Google’s published star breakdown for Federal Highway Self Storage are one or two star.
Against other listings in Deerfield Beach
About the same as the middle of the 5 listings in Deerfield Beach we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 544 | 95.6% | |
| 4 star | 4 | 0.7% | |
| 3 star | 6 | 1.1% | |
| 2 star | 2 | 0.4% | |
| 1 star | 13 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Federal Highway Self Storage at 2.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Federal Highway Self Storage, counted by matching the words they used.
- Crew conduct5 · 63%
Counted across the 8 one and two star reviews we have read for Federal Highway Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Fake 5 Star Reviews. First of all, most of these positive reviews are probably because someone couldn’t care less and they get a free ice cream. I don’t think I have ever had a bad experience with a uhaul provider until today. By far, “Patty” there at the storage facility is the most passive aggressive and rude individual I’ve ever had to deal with. I had rented uhauls for years and dealt with many different places, everyone has been kind and welcoming.
Thank you for bringing your experience to our attention, Matt. We sincerely apologize that your interaction at our location left you feeling frustrated and upset. We always aim to treat every customer with respect, and we are sorry that you … More
My mom decided to do business with Federal Self Storage and was also given a hard time by Kim. There was a misunderstanding regarding payment and my mom was charged a $10 fee. She tried to explain to Kim (whose job is to deal with customers) that another associate misinformed her and she wasn’t having it. She first hung up the phone on her and then when my mom decided to try and communicate with her in person she told her to leave or she was going to call the cops.
Thank you for taking the time to tell us about your mothers' experience with Federal Highway Self Storage, Lorena. We strive to bring our customers the best storage experience attainable and hate to hear that her experience did not meet … More
Kim who runs the place needs to take customer service lessons. I have been a customer there for 4 months. They were supposed to take the monthly fee from my debit card each month. When I recieved a bill with over 100 in fees I went to speak with Kim. She stated that she emailed me regarding my bill. I asked her to repeat my email. She spelled my email incorrectly. I then asked her if she could waive some fees. She said no and asked me to leave.
Frank, thank you for the feedback. We really do value and appreciate your business and apologize for any shortcomings you feel we may have had. We always strive for excellent customer service and customer satisfaction and we do not take … More
I have been a loyal customer at this facility for years, but after my experience today, Ive moved my belongings elsewhere. I was treated with extreme disrespect by an employee I believe his name is Danny. Not only was he incredibly rude and dismissive, but he also had an open can beer by his computer while on shift. I understand that I’ve had some late payments due to personal hardship, but that does not give staff the right to humiliate or goad customers.
We take allegations of professional misconduct very seriously, which is why we conducted an immediate and thorough investigation. After reviewing our high-definition security footage from the time of this interaction, we have confirmed two … More
For the person that “ work “ this morning 6/4/26 and refused to give me his name your The most disgusting person that I ever seen in my life you’re unprofessional and you can keep your attitude in your house. Don’t bring it to the business Your customer services is more than poor If your storage company will keep you there they will lose a lot of customers Again you are disgusting person
Thank you for sharing your feedback with us regarding your experience on the morning of June 4th. We want all of our visitors to be treated with professionalism and respect, and we are concerned to hear that your visit fell short of those … More
I have rented from Federal Highway Self Storage since 2010 that's over $30K. I lost access to my unit for 10 days due a hurricane, I called to talk to the 3rd party management group that runs the place for the owner. I was hung up on twice …
UBuck Lawrence, we appreciate the feedback. Safety of our guests and staff is our top priority which is why access was restricted from 09/09-09/11 because of Hurricane Irma and we apologize for the inconvenience.
Been there 6 yrs already, always paid on time, tried to get a $10 late fee waived and got an attitude and hung up on. Very disappointed, expected better.
Thank you for taking the time to share your feedback, Gary. We apologize for the recent negative experience. We appreciate you speaking with us about this matter. In good faith, we have waived the $40 late fee. … More
The manager was very rude and threw my paper work back at me. I won't do business with them even if they gave me the storage unit for free.
Thank you for providing your feedback, Earl. We take customer service very seriously, and the rude behavior you described is highly concerning. However, after thoroughly reviewing our storage unit database and U-Haul rental records, we can find no record of a transaction or encounter matching your…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 20%
- Careful with belongings1 · 5%
- Worked hard and fast1 · 5%
Counted across the 20 four and five star reviews we have read for Federal Highway Self Storage. A review can mention more than one thing.
In their own words
Excellent service at U-Haul! The staff was friendly, professional, and very helpful. The whole process was quick and easy. Highly recommended! ⭐️⭐️⭐️⭐️⭐️
Great staff very clean place exceptional service. Only thing you have to be careful of. They are patriot fans, and bills fans.!🤠 go Dolphins! …
Omg!!! Paddy is absolutely amazing. This guy treats you like you’re the only person who matters and makes you feel so special. The UHaul rental was smooth and he offered us a nice cold bottle of water. Nobody has customer service skills like him in Broward. Bravo 👏🏽 sir and thank you Federal Hwy Storage. …
I’ve been a renter at Federal highway self storage for going on 3 years now. The facility is always spotless with easy access round the clock. The staff are excellent. Whenever I need anything they have been more than accommodating. I would recommend this company highly!
Thank you for the wonderful review, Scott! Long-term feedback like yours is the ultimate compliment. We’re glad our clean facility, convenient access, and team have taken such good care of you over the past 3 years. We appreciate your business and support!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- truck rental13
- moving process9
- clean truck8
- friendly team7
- uhaul rental3
- fair rates3
- storage unit rental3
- truck condition2
- complimentary water2
- free waters2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory