Gratiot Storage
Self-storage facility in Saginaw, Michigan
Google rating
4.1
Ratings counted
25
Are 1 or 2 star
16.0%Well above typical
The rating breakdown
4 of the 25 ratings in Google’s published star breakdown for Gratiot Storage are one or two star.
Worked out from 25 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Saginaw
11.0 percentage points higher than the middle of the 11 listings in Saginaw we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 16 | 64.0% | |
| 4 star | 4 | 16.0% | |
| 3 star | 1 | 4.0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 16.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Gratiot Storage at 16.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Gratiot Storage, counted by matching the words they used.
- Damage to belongings3 · 100%
Counted across the 3 one and two star reviews we have read for Gratiot Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Buyer Beware! I didn't want to leave a bad review but this new ownership does not respond to phone calls or emails what so ever. I have not had working lighting in my storage unit for over 6 months. I have called every month and all I am ever told is we will let someone know. (answering service). They also claim to be climate controlled but the heat has not worked in the building yet this winter. It is currently 40 degrees inside. Colder than outside! It is no longer cleaned or maintained.
Thank you for sharing your concerns regarding the facility issues you mentioned. We are actively working to address these matters and appreciate your patience as we continue to improve.
Entry to the building is cumbersome, they supply carts to move your belongings the carts have damaged tires and they are extremely difficult to move... I haven't even been in this storage unit 2 weeks and they sent me a invoice for 3 months of rent!!! I didn't like the facility before you demanded money up front... I've had multiple storage units over the years and this is by far the worst one... not once did they tell me rent is due quarterly... I paid with a credit card and I will be disputing this charge
My apologies for the unpleasant experience. The 3 month billing is for the 30% off discount you selected when you moved in. The invoice you received is reflecting this and is not demanding payment as you can just pay a single month and not all 3.
It took me sometime to decide to write this review. In the beginning great service. Unfortunately, at the end of journey, my expensive computer, luggage along with clothing inside was RUINED due to a leak in the ceiling of the unit. I …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting3
- payment issues2
- money2
- climate2
- cleanliness2
- carts2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- superpages.comdirectory
- facebook.comsocial
- yellowpages.comdirectory