Grunts Move Junk & Moving
Mover in Rutland, Vermont
Google rating
4.8
Ratings counted
477
Are 1 or 2 star
3.8%Around typical
The rating breakdown
18 of the 477 ratings in Google’s published star breakdown for Grunts Move Junk & Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 451 | 94.5% | |
| 4 star | 7 | 1.5% | |
| 3 star | 1 | 0.2% | |
| 2 star | 4 | 0.8% | |
| 1 star | 14 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Grunts Move Junk & Moving at 3.8%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Grunts Move Junk & Moving, counted by matching the words they used.
- Damage to belongings5 · 31%
- Price rose after the quote1 · 6%
- Late, delayed or a no-show1 · 6%
- Crew conduct1 · 6%
Counted across the 16 one and two star reviews we have read for Grunts Move Junk & Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would not recommend this company. Grunts Move junk pursued me doggedly after I requested information. I received weekly phone calls to book my appointment. Once the appointment was booked, the day they were to arrive, I received a call stating they would be late. They arrived an hour and a half late. Both grunts were courteous and worked hard. The time allotted due to their late arrival did not allow for a full job of packing my moving trailer. Many things were left out.
Dan, Thank you so much for your valuable feedback. In the moving industry it can very difficult to be on time every time. We strive to meet all our clients needs and sometimes our customers need us for an extra hour, whether they just had more items to move than stated or it could be an unforseen…
Grunts need to stay away from packing moving trucks. We were upfront at what was going to be loaded. My husband had already left for NC the day the Grunts came and loaded the truck. Same exsperiance as the other move posted. They loaded the box of moving blankets after I had seperated them from the other boxes in the garage. The trailer was equipted with drop down shelves, which I had already pulled down 3 and loaded some delicate items on. They disregarded any suggestions that I made.
Thanks for the reply, I am very sad to know that you provided bad feedback to us specially in the month of Christmas and more so when we completed this service months ago and the review came in after we called to wish you a happy holiday.
Movers were friendly, but I wouldn’t say “experienced” compared to local movers I used 6 months and interstate movers I hired 2 years ago. Front office was utterly unprofessional. They are not customer centric, very defensive and borderline hostile. Don’t let this happen to you!!!
Hi Margaret, I'm sorry for the experience you had with us. In investigating the situation, I feel like it was a combination of my guys jumping the gun in fearing they wouldn't be able to finish in time, and my office's reaction to your reaction in the phone call.
We hired Grunts Move Junk to move two heavy bathroom vanities up one flight of stairs. When we booked, their office requested the dimensions, weight, and stair details, all of which we provided accurately. Despite that, only three movers arrived, and the lead mover immediately said the office should have sent four people. They attempted the move anyway—first with straps and then with a dolly—neither of which made sense for the space. Anyone with basic spatial awareness could see it wouldn’t work.
We had a complex home and attached apartment whole house clean out that was a hoarding situation for a very elderly woman in extremely poor health. Grunts went to the property, saw both spaces, and gave us an estimate for just over $4500. I completely agree the job was that big. We paid the 50% deposit and scheduled the work. They went to the house on a Tuesday in April and I got a call that afternoon. I was told they needed another day and that there was an additional charge.
Hi Kathy, you are correct, this was a doozie and I apologize that getting an accurate estimate proved very difficult for this one. I wish I could post pictures here, anyone reading this would be shocked.My guys described this project as a "sh!t show", and we see lots of crazy stuff.
Update (2022): We've now moved with Grunts Move Junk twice in two years (into and out of the same house). The first time around they were professional, efficient, and a pleasure to work with. The second time, unfortunately, was an expensive disappointment. There was a miscommunication about whether we had boxes or just furniture -- they ended up moving the furniture that was listed in the brief and none of the boxes, which was fine since the miscommunication was not their fault.
I am sorry that you feel this way. After looking back into the email conversations that transpired, you stated that it was everything from your previous move that we had completed for you. Your info is what the 2nd move was based off of.
I hired grunts junk On September 24 They provided a work order and invoice for $398.10 and then they provided an altered receipt to American Express when they charged $390 above the original invoice that I have of $398.10 this is clear fraud and will be pursued by the attorney general and criminal charges that will be filed By this dishonest company and Bart newhouse.
Hi David, we only charge for what we take away, and items were added to what you originally told us in the estimate, thus the charges were higher. The original estimate/work order you have was estimated at $398.10, based on what you told the office over the phone when scheduling.
I used this company to pack a storage Pod at my home several months ago for a move. They did an excellent job of packing the Pod. They were also tasked with packing some fragile glassware. They had a ample amount of packing material and i just recently unloaded the Pod at our new location. Opening the boxes that they packed with the fragile glassware several things were broken. These guys literally only used one sheet of packing paper per item and stuffed them in the box.
Good afternoon John. I have read this review you gave us and did some research to see what happened here. Looks like we provided moving help in February of this year. I looked back in my records to see if there was a conversation about any broken items and there is not one conversation regarding…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous231 · 57%
- Worked hard and fast196 · 48%
- Turned up when they said123 · 30%
- Careful with belongings43 · 11%
- Kept in touch31 · 8%
- Price matched the quote14 · 3%
Counted across the 407 four and five star reviews we have read for Grunts Move Junk & Moving. A review can mention more than one thing.
In their own words
We are so happy with our move with Grunts! They were responsive from our first inquiry, and remained professional and punctual through the day of our move. They adjusted vehicle sizes and the amount of manpower they sent to our move site based on the specifics of our move, and the team was courteous, efficient, and careful. We would happily recommend the team to anyone who is in the market for a move!
I hired Grunts Move Junk for a large move of storage units to a warehouse for work. They finished the job quickly and under budget. At this point, I would not even bother getting quotes from other companies because Grunts are so reliable and dependable. I hired Grunts Move Junk again for a last minute move of office furniture. They were very responsive and able to fit us in their schedule. Sean and Sebastian were totally professional and efficient.
Matt and Lucas were amazing. They were not only on time but early, but not before making sure it was ok they were early. They were polite, determined and ready to help in ANY way. They were efficient and worked hard up and down the flights of stairs. They were masters of 3d tetris when it came to stuffing everything into my storage space. I can't think of a better moving experience in many years of moving. From the call I made to get the service (thanks Kari) to the help that came to execute (Matt and Lucas).
Thanks Dave! We apologize for your booking not coming through. We have since looked into it to make sure we don't have anymore problems with the online booking form. We are glad you had such a great experience with Matt and Lucas, they are great guys! Thanks again and take care.
Having moved over 30 (!) times in my life, I can honestly say I’ve never experienced faster, more efficient, respectful, professional movers than the guys from GRUNTS! After experiencing a flooded basement and receiving a reach-out from them with a 10% off flood relief discount (!!!), I could not have been more grateful or impressed with the whole moving experience.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff70
- junk removal33
- scheduling16
- furniture removal16
- fair pricing16
- furniture moving15
- early arrival11
- piano removal5
- easy scheduling3
- couch removal2
- shed removal2
- seamless move2
What the company says about itself
Taken from Grunts Move Junk & Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…xperienced movers are all certified and insured, ensuring that all items are handled wi”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Vermont Moving Companies Today for a Free Quote Are you ready to enjoy a completely str”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews
- facebook.comsocial