House Storage Plus
Self-storage facility in Pittsburg, California
Google rating
4.8
Ratings counted
99
Are 1 or 2 star
2.0%Around typical
The rating breakdown
2 of the 99 ratings in Google’s published star breakdown for House Storage Plus are one or two star.
Against other listings in Pittsburg
About the same as the middle of the 10 listings in Pittsburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 84 | 84.8% | |
| 4 star | 10 | 10.1% | |
| 3 star | 3 | 3.0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 2.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is House Storage Plus at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for House Storage Plus, counted by matching the words they used.
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for House Storage Plus. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Secure self storage is NOT secure. Had $1000.00 worth of equipment stolen from my locket. I used the same lock I bought there. Someone has a master key. The worker there denied the key exists. They got rid of the rovingx guard soon after I moved into my shed. Is there any recourse?
Thank you for your feedback. We are sorry to hear this. We work hard to provide a safe and secure storage facility for our tenants, but we are unable to find any evidence of your tenancy based on the information provided.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 22%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for House Storage Plus. A review can mention more than one thing.
In their own words
My experience with Pittsburg Mini Storage over the last 5 years has been consistently positive. John is an awesome manager and is always helpful in seeing to whatever is needed. He's reliable and responsive with kind words. This storage business is managed very well due to John's professional work ethic.
We are very pleased to hear about your consistently positive experience with Pittsburg Mini Storage over the past 5 years. It's great to know that John, the manager, has played a significant role in ensuring your needs are met and providing excellent customer service.
I’ve been a customer there for over 4 years now, and never have I had an issue with our storage being broken into or anything. The staff there are above and beyond generous and understanding. This is the safest and most family like storage you will find.
Hi Korina, Many thanks for your thoughtful five-star review! The confidence you have in Pittsburg Mini Storage to keep your personal belongings safe and secure makes us very happy. We are pleased you have had a great experience!
I started off with Mr. John almost 10 years ago and ending with Ms. Rhonda. They are both great workers and human beings. Some of the nicest people I've met. The storage area is clean but the wind does blow the dust. My unit was safe. I am …
Thank you for being a loyal customer for close to a decade! We are so glad to hear that John and Rhonda made a positive impact on your experience with us. It’s wonderful to know that you found our storage area clean and your unit safe.
I have had a storage unit at this facility for almost 4 years now. John and Rhonda have done a remarkable job helping me find the right size unit to fit my budget. The best part is that there are no elevators to operate or narrow hallways …
Jim, Thank you so very much for leaving this amazing review! We are grateful to hear how much you have been pleased would our service and the convenience and condition of Pittsburg Mini Storage. It has been a pleasure to assist you with all your storage needs!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- security20
- affordable location4
- fast response4
- clean facility3
- kind staff3
- accessibility3
- helpful management3
- safe units2
- video cameras2
- personal storage2
What the company says about itself
Taken from House Storage Plus’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Facility Features What Size Do I Need? 24/7 Video Surveillance Boat Parking Boat St”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory
- mapquest.comdirectory