Integrity Movers LLC & Packing Services
Google rating
4.8
Ratings counted
183
Are 1 or 2 star
4.9%Around typical
The rating breakdown
9 of the 183 ratings in Google’s published star breakdown for Integrity Movers LLC & Packing Services are one or two star.
Against other listings in Warren
1.3 percentage points higher than the middle of the 6 listings in Warren we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 166 | 90.7% | |
| 4 star | 7 | 3.8% | |
| 3 star | 1 | 0.5% | |
| 2 star | 1 | 0.5% | |
| 1 star | 8 | 4.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Integrity Movers LLC & Packing Services at 4.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Integrity Movers LLC & Packing Services, counted by matching the words they used.
- Damage to belongings2 · 29%
- Price rose after the quote1 · 14%
- Items missing or never delivered1 · 14%
- Crew conduct1 · 14%
Counted across the 7 one and two star reviews we have read for Integrity Movers LLC & Packing Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My favorite moving company when I want my household items handled with "care". And "care" means broken boxes, missing fasteners from furniture and boxes in wrong rooms. Would highly recommend their services for ex's you dont like. Make sure to ask about their specials to move the oldest and most precious item in your family, the more fragile the better.
Brian, we’re sorry to read this review. We take the handling of our customers’ belongings very seriously and would like the opportunity to review the situation. … More
I just wanted to let you know that the service we received to was terrible the younger guy cried and complained so much that my wife just said go because she was tired of hearing him cry about how he didn’t get paid enough for this. We don’t set his rate of pay we only paid what was asked. This was very unprofessional and will never use your services again I actually had more work lined up this week
Sorry to hear about this instance. We have since terminated this young man due to not being a team player.
Jeff was professional over the phone, but when the movers came, they won't take the electronics unless at additional cost. They took few items at a time. It took 3 men 2.5 hours to load the truck from a 1000 sqft ranch, and left behind a …
Sorry to hear about your concerns. It takes time to load a home carefully. We do our best to ensure safe and efficient moves.
If I could give zero stars I would. I emailed them and no one gotten back to me at all. They were 4hours late and kept complaining when they did get there. They don’t have stable rates and when they give you the price on the phone it’s far from accurate. They will charge you wayyyy more on the day of moving your stuff and will purposely move slow to make the pay higher.
Jakita, you have the wrong company??? Please check your records or you can even call me to discuss
Started out ok. Then the owner left and the whole operation fell apart. A four hour job took eight hours. I had to borrow money to pay them because it was way out of my budget. The young guys who work for him took frequent breaks and took a …
Sorry about your relocation taking longer then we anticipated. You had way more items then you shared on your inventory list, as well as the walk to your second floor apartment was extremely long from the parking lot. All the breaks were documented and deducted from your total hours.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 47%
- Worked hard and fast5 · 26%
- Careful with belongings4 · 21%
- Turned up when they said2 · 11%
- Kept in touch2 · 11%
Counted across the 19 four and five star reviews we have read for Integrity Movers LLC & Packing Services. A review can mention more than one thing.
In their own words
Great service on time workers were awesome polite , careful very efficient moved from sterling heights mi to Croswell MI about 70 miles one way . Did a awesome job all the way around i would recommend this company for all your moving needs had also had a decent price compared to others believe I checked
Tom, thank you so much for the kind words! A 70-mile move is no small task and we’re glad the crew showed up on time and took great care of your belongings the whole way. We appreciate you shopping around and choosing Integrity Movers — that trust means everything to us.
Integrity Movers was the best. They made the move from my parents house to my apartment absolutely seamless. Friendly, polite, clean, careful and easy to talk to! Jeff is great and my movers Logan and Jim were just as great.
Thank you, Chloe! We're glad Logan and Jim made the move from your parents' house to your new apartment seamless, and Jeff will appreciate the kind words too. Careful, efficient apartment moving — including furniture disassembly and … More
We had a great experience with this company! They were professional, dependable, and extremely helpful during a very stressful time. Their main job was to break down furniture, including an extremely big and heavy treadmill, clear out the house following an estate sale, and get everything ready for the next step, and they handled it all efficiently and with care. They worked hard, were respectful of the property, and made sure everything was taken care of.
Thank you so much, Sue! Estate sale clean-outs are rarely easy, and we know there’s usually a lot going on behind the scenes when a house needs to be emptied. We’re glad our crew could take the heavy lifting off your plate — treadmill and … More
These guys were great. They moved me from MI to PA. My boxes filled their entire truck, and they worked super hard. It was also so hot that day. They packed everything with care. All of my items arrived the very next day. They tried their best to unload all the boxes exactly where they belonged. Everything arrived in great condition. It took them about 3-4 hours each day to load/unload. I would 100% recommend them for any type of move.
Thank you so much, Jolene! We’re grateful you trusted Integrity Movers with your interstate move from Michigan to Pennsylvania. Jeff Sr. helped coordinate and manage the move, while our crew worked through the heat to carefully pack, load, … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- reasonable pricing11
- family owned and operated5
- estimates5
- dental equipment moving3
- quick move3
- short notice availability3
- easy to talk to staff3
- long distance move2
- last minute changes2
- quote process2
What the company says about itself
Taken from Integrity Movers LLC & Packing Services’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“Susan and Jeff have been married since 2000, and the company began in their home, w”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…mmercial Services About Our Company For over 15 years, Integrity Movers, LLC has been the top”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- angi.comreviews
- chamberofcommerce.comdirectory
- facebook.comsocial