LocalStorage
Self-storage facility in Lexington, South Carolina
Google rating
4.7
Ratings counted
322
Are 1 or 2 star
6.5%Above typical
The rating breakdown
21 of the 322 ratings in Google’s published star breakdown for LocalStorage are one or two star.
Against other listings in Lexington
4.7 percentage points higher than the middle of the 7 listings in Lexington we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 281 | 87.3% | |
| 4 star | 11 | 3.4% | |
| 3 star | 9 | 2.8% | |
| 2 star | 3 | 0.9% | |
| 1 star | 18 | 5.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is LocalStorage at 6.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for LocalStorage, counted by matching the words they used.
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for LocalStorage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT RENT FROM THIS PLACE! I rented a 10x20 from Jan 2021 to July 2021. First they randomly hiked their rent up an increase of $20 extra each month all of a sudden after 2 months and claimed it was to help pay to paint the units and expand! WTH! Why should I give you more money so you can make more money. They also have a SEVERE RAT/Mice problem. I didn’t know this until I moved all of my stuff out and saw they had ruined all of my furniture and beds.
Hello Rebekah, we tried to reach out but could not get a hold of you. Please contact our manager at ([phone removed] so we can better discuss your concerns.
I used to be completely happy and satisfied with my storage place until the new owners took over . Ever since they have taken over (which has not been very long) I have had trouble with being able to get into the facility bc the gate has been down . After speaking with 3 different customer service reps and having all 3 say they were going to call me back, I've yet to hear from any of them it is now 1:22 in the afternoon, this problem started last night at 10:00 p.m.
Worst facility I've ever dealt with. 10 times in 3 months I couldn't get into my unit costing me thousands of dollars. Paid extra for 24 hour access and couldn't get into my unit in the middle of the day. Door says opens at 9am no one showed up until 11. Do yourself a favor and find somewhere else to go.
If you’re in the market for short-term storage, Storage Rentals of America in Lexington, SC may be a workable option for two to three months. However, I would strongly caution anyone considering long-term storage here. Over the course of 18 …
BB, Thank you for your feedback. We’re sorry to hear about your experience regarding rent increases and communications. Please know that we take these matters seriously and will be escalating this to leadership to review further.
I have rented this space for three years with the price going up from $75 a month to finally a notice that it was going up to $144. I went in to remove the contents of my photography business props and other business items that were neatly …
STAY AWAY!!!!! Worst experience ever!!!!! Was assured I would have a unit for my needs when I called several weeks before our move, since online booking only allowed 1 week max advance reservation. Was notified 24 hours before I was …
Attention, potential renters! If you’ve ever dreamed of participating in a high-stakes game of “How High Can Your Rent Go?” look no further. At SROA, they have perfected the art of turning your storage space into a financial treadmill …
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We understand that you are concerned about the recent rate increase.
UPDATE: The Property Manager actually said they had no clue there was an explosion behind the building and they had no clue, despite what the review says. …
Joseph, We apologize that you ran into issues at our Litton Drive property. We checked with the Property Manager and they shared that they had spoken to you regarding this matter and discussed that there was no damage to anyone's camper or cars.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 23%
- Careful with belongings1 · 8%
- Worked hard and fast1 · 8%
Counted across the 13 four and five star reviews we have read for LocalStorage. A review can mention more than one thing.
In their own words
Robin who assisted in the office was great. Very efficient ,friendly and kind. She made the transaction very easy and also gave some friendly tips on dining and activities in the Lexington area. She is an asset to their business. The …
Thank you for your kind words about Robin! We're happy to hear she provided great service and helpful tips. We strive to keep our storage facility well-maintained for easy access. We appreciate your continued business and look forward to serving you in the future!
We’d heard a lot of horror stories about people using storage units. We suspected we’d experience some problems. BUT, our experience was wonderful. Easy getting it started, no items lost over a 2 year period, auto payments worked like a charm. And when the hurricane came through that plastered nearby Asheville, our unit—though in a relatively low spot—somehow came through as dry as a bone. No damage! And closing out the account was easy. Great customer service. Strongly recommended!
Dave, Thank you so much for sharing your experience with us! We are thrilled to hear that your storage unit experience was nothing short of wonderful. We strive to provide top-notch customer service and we are so glad to hear that it did … More
The property manager Robin was a delight. I made the mistake of not finishing my reservation online but I called ahead and she was able to get me squared away in the office. I also had movers coming at the same time, she was very flexible while I had to coordinate with them and super nice to the movers. Great storage location as well (S Lake).
Thank you so much for your kind words and for choosing our storage location for your needs! We are thrilled to hear that Robin provided you with excellent service and was able to make your experience smooth and accommodating. We truly … More
Absolutely love this place!! I’ve been renting a unit here for about a year or a little less now and don’t see myself going anywhere else! - Tons of different options and Robin is so nice and helpful. Thank you guys for being awesome!!!
Thank you so much for your amazing review! We're thrilled to hear that you are loving our storage facility and that Robin has been helpful. We truly appreciate your business and look forward to serving you for many years to come. #customerlove #excellentcustomerservice
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- nice unit23
- polite staff23
- thorough explanations7
- informative staff7
- rental process5
- helpful office manager3
- easy to talk to3
- clean storage areas2
- easy transaction2
- unit size2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory