Luxury Moving of Oregon LLC
Google rating
4.4
Ratings counted
16
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 16 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 13 | 81.3% | |
| 4 star | 1 | 6.3% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 12.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Luxury Moving of Oregon LLC, counted by matching the words they used.
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for Luxury Moving of Oregon LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We moved earlier this year and they moved all the boxes that was great. But one thing you should now is that when they were in the old house moving the boxes, we packed a box with expensive shoes in front of them.That box has $500 worth of shoes and has been missing since the move. And they charged $400+. for their moving service. Judge it for yourself and think about using this service.
Moved apartment units in the same complex. The photos below are what they left behind in the old unit. They also started 1 hour late. Would not recommend.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 43%
- Professional and courteous6 · 43%
- Kept in touch4 · 29%
- Turned up when they said3 · 21%
- Careful with belongings3 · 21%
Counted across the 14 four and five star reviews we have read for Luxury Moving of Oregon LLC. A review can mention more than one thing.
In their own words
Incredible job. Very polite and professional. This is my first review on Google because I'm usually not too impressed with levels of service, but these guys did such a fantastic job that I decided I should spread the word. Quote process online was a piece of cake and received quote in the short time for a move from SJ Downtown to Fosret City. There's a lot of traffic and tight spaces in SJ Downtown, but these guys were quick and efficient and got the job done well.
Luxury Moving did an excellent job helping us unload our U-Haul truck. Two movers arrived on time and wasted no time getting to work. They were fast, efficient, and handled everything with care. They communicated clearly throughout the entire process, keeping us informed and making sure everything was placed exactly where we wanted it. I was especially impressed that they even brought plastic wrap to properly prepare and protect items as they moved them. The whole process was smooth and stress-free.
Their service was overall okay but I did not appreciate their behavior. During my initial conversation with Yana, I told her we would be good with 3 movers instead of 4 and hopefully will be done in 3 hrs because we don't have bulky furniture, or appliances to move. On the day of our move, she arrived, explained 'rudely' that this move would take more than 3 hrs, and accused us of misinforming them. She made me feel I was asking for a lot.
AMAZING MOVERS. I highly recommend these movers. No tricks or hidden fees or last minute surprises. Yana and her team moved stuff from our 3000 square foot house (3BR, 2BA) in 4 hours, including a 72 inch fish tank, mattresses, and TVs. They knew how to disassemble/reassemble furniture and electronics. They were even able to bring 2 trucks so that I could send some furniture to storage and some to the new home without wasting time.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- boxes6
- quote4
- apartment4
- friendly staff3
- truck3
- punctuality2
- secure packing2
- careful handling2
- loading2
- hiring2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- thumbtack.comreviews
- yelp.comreviews
- chamberofcommerce.comdirectory