Make The Move, LLC
Moving and storage service in Santa Clara, California
Google rating
4.9
Ratings counted
44
Are 1 or 2 star
2.3%Around typical
The rating breakdown
1 of the 44 ratings in Google’s published star breakdown for Make The Move, LLC are one or two star.
Worked out from 44 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other movers in Santa Clara
1.6 percentage points higher than the middle of the 12 movers in Santa Clara we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 43 | 97.7% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Make The Move, LLC at 2.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Make The Move, LLC, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Make The Move, LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They broke my big screen TV because they did not put it in a TV box. They took a ripped normal box and put it over the screen and taped it and then charged us TV boxes. This has been going on for over a month and they are in breach of contract. Just be careful.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 69%
- Worked hard and fast9 · 56%
- Careful with belongings5 · 31%
- Turned up when they said4 · 25%
- Kept in touch2 · 13%
Counted across the 16 four and five star reviews we have read for Make The Move, LLC. A review can mention more than one thing.
In their own words
*** Move in Dec 2024***** I recently hired Make The Move for my relocation, and I couldn’t be more impressed with their exceptional service. From the first interaction to the final delivery, the team displayed the utmost professionalism and dedication. What stood out the most was their flexibility. They worked around my schedule effortlessly, ensuring that every detail of my move was tailored to my needs.
This means a lot! Thanks, Ram!
We hired these guys to move my mom into her new home. They were great!! Very organized!! And had their own equipment. They were very efficient and got the job done in a timely manner. They were very polite and communicated very well throughout the move. Thank you so much!!!
Thank you, Tavasa!
This place was awesome. They were supposed to come at 11, last minute I needed to change the time to 12 and it wasn't an issue for them at all. We have four flights of stairs they had to take everything down and they still worked insanely fast with just two movers! If it weren't for us having a couple things that we had to finish packing or moving by the door they would have been done in like 30minutes.
Blanca was super helpful and answered all my questions in regards to my move. The movers messaged me a day before the move and worked very quickly. They let me know when to expect them and even messaged me prior to showing up. George was very friendly and helpful as well. Everyone on this team made my move very easy considering we moved from San Jose to Pacifica. They quoted me a higher price but because we finished earlier, they charged me less which made me and my pocket happy.
Thanks so much for your review, Eduardo. We appreciate the opportunity to assist you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling of belongings7
- careful staff5
- efficient staff4
- easy move4
- thoroughness3
- careful packing2
- furniture handling2
- quick moving2
- moving process2
- helpful movers2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- thumbtack.comreviews
- instagram.comsocial
- chamberofcommerce.comdirectory