Manitoulin Transport
Trucking company in Fort McMurray, Alberta
Google rating
3.5
Ratings counted
27
Are 1 or 2 star
33.3%Well above typical
The rating breakdown
9 of the 27 ratings in Google’s published star breakdown for Manitoulin Transport are one or two star.
Worked out from 27 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Fort McMurray
27.6 percentage points higher than the middle of the 12 listings in Fort McMurray we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 14 | 51.9% | |
| 4 star | 2 | 7.4% | |
| 3 star | 2 | 7.4% | |
| 2 star | 1 | 3.7% | |
| 1 star | 8 | 29.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Manitoulin Transport at 33.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Manitoulin Transport, counted by matching the words they used.
- Damage to belongings1 · 17%
- Crew conduct1 · 17%
- Stopped responding1 · 17%
Counted across the 6 one and two star reviews we have read for Manitoulin Transport. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Took the day off so I could be there to receive my ikea order, and when I called customer service the lady was so rude, she was like gas lighting me, telling me that the delivery drivers tried to call me and there was no answer. I confirmed that they had the right number and that I did not receive a call/text/email. The only thing nice I have to say is that the guy at the shop went above and beyond by helping me load everything in my little car. Literally don't even think they tried to deliver my stuff.
OVERNIGHT SERVICE??? So far its been 5 days(with weekend) since we requested a small pallet from Edmonton to Fort McMurray. Took 2 days just to pick it up and now we are told we have to wait another day because the paperwork from the supplier was not as expected, the VERY BEST part of the explanation was when we are told in no way was any of this Manatoulin's fault. Great customer service guys, blame everyone involved but you.
Hi Steve, providing quality service is very important to us. We hope that after speaking with Rob, our terminal manager, that we were able to find and resolve the root cause of your issue to your satisfaction. Please feel free to contact Rob directly if you require any further assistance.
Show up without calling. Sometimes on your days off. A delivery showed up at 2PM one day and i told them i needed them first thing the next morning. They charged me double for delivery and the next day showed up at 130 when i asked for 830. Drivers are usually nice, dispatch seems unorganized. Would not recommend.
Hi Levi, Manitoulin Transport has worked hard in coming up with processes in order to achieve consistency in shipping. We would like to get more information from you regarding your experience with Manitoulin so we can investigate the … More
Tried to call about a quote to ship a toolbox. I got transferred to 4 different phone numbers and ended up getting frustrated and hung up. I'll bring my own toolbox in my pickup.
Brad, we are sorry for your experience. Providing quality customer service is important to us. If you still require assistance moving your toolbox, please contact us at [phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 25%
- Worked hard and fast1 · 13%
Counted across the 8 four and five star reviews we have read for Manitoulin Transport. A review can mention more than one thing.
In their own words
My store in Fort McMurray receives deliveries from Manitoulin weekly, sometimes more frequently. The delivery staff is always nice and friendly. But today, our delivery person went above and beyond. Our order was very large due to our store …
Thank you very much for taking the time to leave us such a positive review. Our teams work hard to provide superior customer service and go above and beyond when possible.
Manitoulin's customer service is excellent. They are quick to respond to my questions, and work hard to ensure that my needs are addressed.
Thanks, Kerri! We appreciate your business and thank you for your feedback!
Had to hotshot a couple pallets of equipment to them. Chris was an absolute pleasure to deal with. My company was very satisfied!
Thank you for your feedback and 5-star rating! We appreciate your business.
What the company says about itself
Taken from Manitoulin Transport’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…and faster transit times. Sustained by over 60 years of experience, Manitoulin developed the”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Manitoulin’s Expedited RockSolid guaranteed service will get your freight where you”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- showmelocal.comdirectory
- yellowpages.cadirectory
- yelp.careviews
- canpages.cadirectory