Metropolitan Van & Storage, Inc.
Mover in Vallejo, California
Its address is in Benicia, California. It appears here because Google returns it for Vallejo.
Google rating
4.0
Ratings counted
58
Are 1 or 2 star
19.0%Well above typical
The rating breakdown
11 of the 58 ratings in Google’s published star breakdown for Metropolitan Van & Storage, Inc. are one or two star.
Against other listings in Vallejo
14.9 percentage points higher than the middle of the 10 listings in Vallejo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 36 | 62.1% | |
| 4 star | 7 | 12.1% | |
| 3 star | 4 | 6.9% | |
| 2 star | 3 | 5.2% | |
| 1 star | 8 | 13.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Metropolitan Van & Storage, Inc. at 19.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Metropolitan Van & Storage, Inc., counted by matching the words they used.
- Damage to belongings5 · 63%
- Items missing or never delivered2 · 25%
- Crew conduct2 · 25%
- Late, delayed or a no-show1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Metropolitan Van & Storage, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Only use this company if you value NOTHING that is yours. We were alotted up to 3 days to have our items packed and moved. The truck was supposed to arrive on the third day to be loaded. They made a point to rush thru it and have THEIR truck loaded by day two. Upon delivery of items, front dryer legs were so bent that they are almost flat to the bottom of dryer. Groups of five and six dinnerware dishes were laid together ceramic to ceramic and wrapped. Items were shoved into microwave and crockpot.
Movers lost multiple boxes and damaged furniture! My company contracted Metropolitan to cover the SF leg of my cross-country move. I had thought the move had gone smoothly until the good arrived at the destination and multiple items (painting, nightstand, speaker stand) had experienced significant damage during transport. Worse, multiple pieces of furniture were missing (only 2 of my 4 dining chairs arrived) and a significant chunk of my kitchen was missing.
AWFUL...DO NOT USE. We hired these guys to move one piano, we even purchased the "Full value protection" they offer. These guys dragged the piano down our porch stairs ruining each one as they went along. The management and owner, Rob, Jeff and Dennis, acknowledged they ruined our porch stairs, and stated they would have only their contractor fix it, as he was the "cheapest guy". Owner, Jeff said they would provide a quote. The quote provided was just a dollar amount with no scope of work attached.
Please read this. this is my first time ever writing something like this. I had this company move me 3 miles. It was a nightmare. The packing was terrible. they damage my brand new refrigerator. $800 in damage and only paid $110 because of insurance. If that's not bad enough. I went back to the home in moved out of and there was two truck loads that I had to move. they didn't complete the JOB. I paid a lot of money I called the MGR twice with no return calls.. Please use someone else
The most untrustworthy people! Do not hire this company. They were stealing money off my card for months. They damaged my furniture and Jeff Dennis the claims guy said our stuff was not covered!!! They told us the had insurance if anything got damaged while in storage and while being delivered. SCAMMERS!!!
I called and spoke to Julia about releasing our household goods in the beginning of November 2019. In just a couple of days I did everything she requested and I waited for almost a month. I asked to have our stuff delivered on a certain day …
Our move was scheduled to span two days. Barry was our estimator and made the assessment seamless and easy. Day 1: Drew and JoJo were our movers and did an extremely thorough and detailed job. Every item was wrapped individually and with …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 31%
- Worked hard and fast2 · 15%
- Turned up when they said1 · 8%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for Metropolitan Van & Storage, Inc.. A review can mention more than one thing.
In their own words
From start to finish our local Atlas representatives--Metropolitan Van & Storage--made what was a stressful out-of-state move (to a home we purchased sight unseen) a much less stressful process. Our in-home consultation with Elizabeth was quick and efficient. The logistics coordination and communication with Elyssa was excellent, particularly when the closing on our house was delayed and our stuff was ready for delivery 2 days before we received the keys.
I would totally recommned Robert, RJ, Jose and the rest of the team! They were professional, courteous, engaging, helpful and transparent. My move from California to Oregon was seamless and they were on time on both front end and back end. My furniture all arrived without damage.
These guys are professional, from start to finish, they help us every step of the way, assist us and and answer all of our questions. There's a lot of moving companies out there and I'm really very happy that I've decided to go with them. I hope that I won't have to move again, but if I do at least I know who to call.
Metropolitan Van and Storage was extremely helpful in delivering and releasing my HHG shipment from my military move. Everyone was friendly, knowledgeable, and professional. Special shoutout to Diane for her quick response time and accommodating to my needs on a short notice. I would give a 6/5 stars if I could!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- weights5
- pricing3
- communication2
- smooth move2
- pleasant staff2
- crew2
- table2
- painting2
- boxes2
What the company says about itself
Taken from Metropolitan Van & Storage, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…and Sacramento (888) 249-8410 Call Get Free Quote Toggle navigation × Residential L”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
Show the text this came from
“…service. As a Diamond Certified, BBB-Accredited, and ProMover business, we are serious”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- bbb.orgreviews