MoveIn NWA
Mover in Bentonville, Arkansas
Google rating
4.7
Ratings counted
41
Are 1 or 2 star
4.9%Around typical
The rating breakdown
2 of the 41 ratings in Google’s published star breakdown for MoveIn NWA are one or two star.
Worked out from 41 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Bentonville
4.5 percentage points higher than the middle of the 8 listings in Bentonville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 36 | 87.8% | |
| 4 star | 2 | 4.9% | |
| 3 star | 1 | 2.4% | |
| 2 star | 1 | 2.4% | |
| 1 star | 1 | 2.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is MoveIn NWA at 4.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for MoveIn NWA, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
- Late, delayed or a no-show1 · 50%
Counted across the 2 one and two star reviews we have read for MoveIn NWA. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Did not arrive until after 2 pm on the 1st day. Were unable to load everything on the truck, so they promised to be back by 8 am the following morning, but showed up after 11 am. They were told that everything had to be out of the house, but the new owners informed us that several items were left in the garage. Damage done to front door and they said several things couldn’t be put upstairs. Boxes marked for kitchen were put in the detached garage, showed up to the new home very late in the day.
Movers made a hole in the wall. Had renters coming in right after and agreed on 3rd party to fix the wall and be reimbursed on a price. Followed up several times and haven’t heard back. Update: received payment after leaving review finally.
Hi Nick, We are terribly sorry you have not received your agreed upon refund! Please email us at [email removed] or call our operations line at [phone removed] and we can get this taken care of for you immediately.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 56%
- Careful with belongings4 · 22%
- Worked hard and fast3 · 17%
- Kept in touch2 · 11%
- Turned up when they said1 · 6%
- Price matched the quote1 · 6%
Counted across the 18 four and five star reviews we have read for MoveIn NWA. A review can mention more than one thing.
In their own words
I had to travel from NC to AR with less than a week's notice to help my 95-yr old sister move from her home to and assisted living facility. Relatives helped locate a facility hear her home, but I had the responsibility to arrange the move. I searched on-line and MoveIn NWA provided a prompt response, answered my telephone calls and helped me schedule the move. I mistakenly confirmed the move date one week beyond the date actually needed.
Thank you for taking the time and leaving us a review John, it was a pleasure helping you and your family!
I chose MoveIn NWA because of the existing good reviews and I was not let down. They were in time, very professional, work fast and efficient and willing to work with you in all tour custom needs. We are glad we did business with them and we are going to call them for our next move!
Highly recommend Jacob and the team at Move In NWA. I have had a storage unit in Rogers, Ark., since moving to Seattle, with some of my precious collectibles and memories. It was our plan to take a family trip to collect these items but due to COVID, travel wasn't an option. I reached out to Move In NWA to hire them to go clear out my storage unit and take my items to a UPack center in Fayetteville.
I used Move In NWA twice. Once for unload only when I first moved to NWA and another time for both load and unload on an in town move. They were very professional and skilled with fair pricing. Would highly recommend.
We really appreciate your kind review, Cole! Thank you for choosing our services not just once but twice - this really strengthens our commitment to deliver quality service. We are delighted to know you found our pricing fair and services professional. We hope to serve you again in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing6
- loading4
- courteous staff4
- scheduling4
- thoroughness2
- efficient staff2
- tough tasks2
- no damage2
- speed2
- positive attitude2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- manta.comdirectory