MoveThatStuff
Moving and storage service in Tulsa, Oklahoma
Google rating
4.7
Ratings counted
351
Are 1 or 2 star
5.1%Around typical
The rating breakdown
18 of the 351 ratings in Google’s published star breakdown for MoveThatStuff are one or two star.
Against other movers in Tulsa
1.8 percentage points higher than the middle of the 20 movers in Tulsa we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 314 | 89.5% | |
| 4 star | 15 | 4.3% | |
| 3 star | 4 | 1.1% | |
| 2 star | 1 | 0.3% | |
| 1 star | 17 | 4.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is MoveThatStuff at 5.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for MoveThatStuff, counted by matching the words they used.
- Damage to belongings6 · 33%
- Items missing or never delivered4 · 22%
- Crew conduct3 · 17%
- Price rose after the quote1 · 6%
- Late, delayed or a no-show1 · 6%
- Stopped responding1 · 6%
Counted across the 18 one and two star reviews we have read for MoveThatStuff. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not use them. I should have just used Two Men and One Truck. They broke my dryer. I saw one of the movers knock it against my door. HARD. A piece broke off. He just picked it up and kept walking. He didn't even say anything to me. He looked at me. I saw him see me. They scratched up my mom's bedroom set. They saran wrapped everything. What is that supposed to do? Honestly. How is that going to protect anything? They brought padding with them and didn't use it.
Hi Lexie, I reached out to you a few days after your move to see if I could get more feedback and see what we could do to resolve your issues but all of my attempts to reach you were unsuccessful. Please call me anytime. Patrick
All was good until moving day came. I contacted Move That Stuff (Tulsa, OK) about a month before our move based on the recommendations of some friends. With Patrick on the phone, I walked through our house room by room giving a list of all the furniture to be moved. He gave me an estimate of 6 hours with a crew of 4. I booked the move, thinking that if it took more than 6 hours, it was an estimate, and I would just pay the hourly rate for additional hours. The crew was scheduled to show up between 8 and 8:30.
Hey Chris. Eric will be reaching out to you this week to make sure all of the issues we talked about were taken care of. Thanks for letting us know.
UPDATE-made a second call and got voicemail. Advised I requested a call back as they had promised to get back on previous call. I have requested insurance information to file a claim, and because they are not responding I assume they have none. BBB reporting and will contact whom ever they are “licensed “ by to report. DO NOT USE THESE GUYS! Well I would have given 5 stars. However I phoned a week ago to report a box missing/promised I would get a follow-up call. still no call back. now i get voice machine.
We sincerely apologize for the experience you've had and appreciate your feedback. We take matters like this very seriously and are committed to resolving any issues that arise. It seems there has been a breakdown in communication and we are currently investigating this situation.
We were wanting to use a local company. My husband was happy it was a veteran owned company being a veteran himself. We called quoted and scheduled our move. We were crystal clear it was a full 3 bedroom house with everything in it. The moving crew arrive to start and let us know they aren't going going be moving boxes because it wasn't on their work list. I am livid. I am paying over $400 to have them move 3 beds, 2 dressers, a recliner, coffee table, end table, dining room table and chairs. That it!!!
Hi Lisa. When we estimate a move we ask the customer what we are moving. We then send the customer an estimate with a list of those items and the estimated cost and time for your move so you can review it. The customer can see what we have agreed to move before and after booking.
We schedule for movers a month in advance, packed up everything and had it ready to go, after they arrived stated they don't move open boxes, which wasn't a big deal, easy fix since 95% of the boxes were new. They stated need we need to clean entire house before they would move me on my moving day. House wasn't spotless but my no means dirty. Stated they would come back after we cleaned More, but didn't elaborate on what needed to be clean.
Good afternoon Mr. Ragsdale. It is unfortunate that we could not provide moving services for you today and I apologize for that. But based on the pictures the crew provided of your home, we agree that your residence did not meet our standards for safety and hygiene.
We were sent two movers and only one seemed motivated to work. The 'supervisor' hardly moved anything or did much of anything. If two movers that were motivated to work had been sent the move would have been much quicker. We also requested a storage unit be moved as well as our home, but the information wasn't relayed to the movers and there wasn't enough room on the truck. The price was fair and no items were broken during the move therefore 3 stars were given.
Mr. Ralsten. Thanks for the feedback. Erik was the mover responsible for loading the truck. The mover that spends time in the truck receiving items from the other mover is less visible during the move.
Employees were really nice but didn't follow the simple instructions. I informed them that only black furnitures will remain downstairs and all other boxes + furnitures will go upstairs. The boxes and some furnitures were still on the first floor and I had to carry it upstairs. Also some boxes had "fragile" sign yet they seem to not care. I found two boxes with broken glasses. Also, one of the furnitures were scratched and paints came off, I notified the worker and he just joke around without any apologies.
Hi Hana. Thank you for your feedback. I checked move times and it was correct based on the gps arrival and departure times, and the move costs were less than what we had estimated. But I would appreciate an opportunity to discuss all of your concerns as they are all equally important to me.
Would not recommend. I used this company because they were advertised as veterans. My stainless steel appliances were dented trying to force them through doors and will never look the same. Many items were left that, “They could not move,” even though a bid was given to move everything. Luckily I had enough time before my closing to hire a second moving company. The owner, Patrick, does not need to contact me. I have already spoken to you at great length with no success.
Good morning. Customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a stellar experience with us. It was great speaking with you recently and I look forward to resolving your issues with you personally. All the best, Patrick.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous143 · 54%
- Worked hard and fast113 · 43%
- Careful with belongings50 · 19%
- Turned up when they said37 · 14%
- Kept in touch15 · 6%
- Price matched the quote7 · 3%
Counted across the 263 four and five star reviews we have read for MoveThatStuff. A review can mention more than one thing.
In their own words
Patrick did my estimate and was informative, professional, easy going, personable, and responsive. My movers Damon, Terrell, and Rashad were professional, hilarious, moved quickly but safely, dedicated, and took great care in wrapping/protecting and transporting our things. I can't say enough good things. Movethatstuff was competitively priced and accommodated my last minute schedule changes - even making sure to work on their day off to get us taken care of.
Hey Tavis. Those 3 guys have personalities galore, but are also hard working. A rare combination of great personality with equally great work ethic. I'm glad this was your team. Thank you again.
After calling countless moving companies, without question Move That Stuff had the friendliest and most helpful customer service as well as the best price over all the rest. Scheduling our move date was super easy and then we got reminder texts and emails of the date and time which was a huge help. The day of the move was incredible as the movers showed up on time and were both professional and incredibly kind.
Hi Kimberly. Thank you for allowing us to provide local moving services for your family from Tulsa 74104 to Broken Arrow 74011. Your crew was Elgene and Eric. They have been working for us for over 16 years combined and are both great guys and great workers.
My move should have been a disaster, as circumstances beyond control were not in my favor. My movers were patient, flexible, and adaptable, and because of that, they took everything in stride and got the job done. They even helped me place things in my new home that would have been difficult for me to place on my own. I recommend Move That Stuff to anyone who needs a professional moving experience at a reasonable price!
Thanks Brenda. Our movers are trained to wrap and protect your furniture, disassemble, and reassemble furniture and make sure everything is placed in the correct locations of your new home. So, thank you for sharing that.
The short: End of the day I paid an affordable firm price, I'm not obligated to help my friends move, my stuff arrived safe and in tact, and my back doesn't hurt. I highly recommend NAL Movers. The long: I've moved 7 times since college, as well as helped with countless friend and family moves. Based on all this experience, I've come to the conclusion that while I thought I was saving tons of money doing it myself, was I really?
Hey Mr. Lux, for a while I wasn't able to access the ability to respond to customer reviews, but I feel every customer deserves a thank you for taking the time to tell others about their experience. So thank you. It was our pleasure.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff36
- professional movers20
- efficient movers13
- careful movers10
- fast movers6
- furniture moving6
- accurate estimate4
- piano moving3
- hard move2
- accurate quote2
What the company says about itself
Taken from MoveThatStuff’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“, Owasso, Jenks & beyond. Licensed, insured, and trusted by 350+ families. Local &a”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Pricing Blog FAQ Contact (918) 992-4171 Free Quote Tulsa Movers You Can Trust Top-Rated Mo”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Tulsa area. Licensed, insured, and family-owned. 1566 N 166th E Ave, Tulsa, OK 74116 (9”Raw text captured from the page, including any surrounding navigation.
- Describes itself as veteran ownedsays on their website
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“Company in Tulsa, OK — Since 2006 Veteran-owned movers serving Tulsa, Broken Arrow, Owa”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Arrow, Owasso, Jenks & beyond. Licensed, insured, and trusted by 350+ families.”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Company in Tulsa OK Move That Stuff Since 2006 Skip to main content M Move That Stuff”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“— veterans, active duty & families BBB Accredited A+ rating with the Better Business Bure”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial
- yellowpages.comdirectory
- thumbtack.comreviews
- yelp.comreviews