Nova Storage
Self-storage facility at 5951 Firestone Blvd in Downey, California
Its address is in South Gate, California. It appears here because Google returns it for Downey.
Google rating
4.9
Ratings counted
825
Are 1 or 2 star
1.6%Unusually few
Google carries another listing under this name in Downey. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
13 of the 825 ratings in Google’s published star breakdown for Nova Storage are one or two star.
Against other listings in Downey
2.6 percentage points lower than the middle of the 11 listings in Downey we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 775 | 93.9% | |
| 4 star | 24 | 2.9% | |
| 3 star | 13 | 1.6% | |
| 2 star | 3 | 0.4% | |
| 1 star | 10 | 1.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Nova Storage at 1.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 80%
Counted across the 5 four and five star reviews we have read for Nova Storage. A review can mention more than one thing.
In their own words
Today, my wife and I secured a storage unit at this facility, and the experience was excellent from start to finish. The premises are clean, well-maintained, and feel very secure. The staff were professional and welcoming. A HUGE shoutout to Ruby for providing truly outstanding customer service. She walked us through the entire process, gave us a helpful tour of the areas we’ll be using, and even assisted us with a few of our bags. That level of service is rare these days.
Thank you for sharing your experience, Socal! We're so glad we could make you feel welcome and supported. We truly appreciate you choosing Nova Storage!
Daisy was amazing very knowledgeable about the services that Nova Storage provides very courteous a great asset to Nova Storage establishment and should be noticed for her body of work i was returning a U haul truck and coming back to rent a storage unit U Haul pay attention and please recruit employees like Daisy
Shawn, thank you for your feedback to let others know of your experience with us. We appreciate you choosing Nova Storage! Please let us know if we can do anything else to make your stay with us a great one!
Ruby, went above and beyond to find spaces for my two RV’s! She was really helpful, explaining the process and policies! She put me on a wait list for a space that was going to be opening up. When it opened she called me and I was able to get my second vehicle stored!
Laurie, thank you for your feedback to let others know of your experience with us. We appreciate you choosing Nova Storage! Please let us know if we can do anything else to make your stay with us a great one!
I recently got a parking spot at Nova in South Gate, and I couldn't be happier! The location is great, but what really stood out was the amazing employee named Ruby. She was so friendly and had fantastic customer service! Ruby took the time …
Thank you, Carlos. We're glad we could be of service to you and appreciate you choosing us for your storage needs!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection59
- renting a unit51
- promotions27
- clean location24
- clean storage14
- welcoming atmosphere12
- storage unit rental8
- finding units5
- fast unit acquisition3
- last minute storage3
What the company says about itself
Taken from Nova Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Individually Alarmed Storage Units 24/7 Digital Video Recording & Gated Ac”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory