Pac-It-Away Storage - Rialto
Self-storage facility in Rialto, California
Google rating
4.8
Ratings counted
79
Are 1 or 2 star
5.1%Around typical
The rating breakdown
4 of the 79 ratings in Google’s published star breakdown for Pac-It-Away Storage - Rialto are one or two star.
Against other listings in Rialto
1.9 percentage points higher than the middle of the 6 listings in Rialto we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 74 | 93.7% | |
| 4 star | 1 | 1.3% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.3% | |
| 1 star | 3 | 3.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Pac-It-Away Storage - Rialto at 5.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Pac-It-Away Storage - Rialto, counted by matching the words they used.
- Damage to belongings1 · 100%
- Items missing or never delivered1 · 100%
Counted across the 1 one and two star review we have read for Pac-It-Away Storage - Rialto. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Your stuff is not safe here! They broke into my unit and stole all my stuff. It has ruined my life. They stole everything of value from me and they were able to have time to go through all my boxes and take whatever they wanted. I feel so …
I am truly sorry to hear about your experience, Audra. This is concerning and not at all to our standards. The safety and security of our customers' belongings are of the utmost importance.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- affordability7
- camera selection7
- security cameras4
- efficient staff3
- smooth process3
- lift elevator3
- clean units2
- quiet facility2
- safe location2
- friendly owner2