Price Self Storage
Self-storage facility in Santee, California
Google rating
4.8
Ratings counted
405
Are 1 or 2 star
5.2%Around typical
The rating breakdown
21 of the 405 ratings in Google’s published star breakdown for Price Self Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 366 | 90.4% | |
| 4 star | 13 | 3.2% | |
| 3 star | 5 | 1.2% | |
| 2 star | 9 | 2.2% | |
| 1 star | 12 | 3.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Price Self Storage at 5.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Price Self Storage, counted by matching the words they used.
- Crew conduct2 · 25%
Counted across the 8 one and two star reviews we have read for Price Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Good easy access, If a new customer be sure to setup everything including online account and payment there in office, if you will not be present which was the purpose of my storage unit rental, ensure all logins, account setups and leases are covered. Had to resign a lease twice. I had difficulty setting up the account , its not simple if you are not remote or accessible by phone and only email.
Increasing rates for no reason and zero communication made whatsoever. Started storing her last year in November. Claimed to have mailed a notification there was no paper mail received confirming that change. There was no email communications either. Overall a shady practice. I'm sure the fact that most people utilize emails and are on top of their emails is why they don't send a notice to you via email. Less of a chance that you'll catch the change and continue to allow recurring billing as I did.
Update: Jo Z, I understand your frustration, and I want to address your concerns appropriately. I tried to locate your account based on your Google profile name, but was unable to find you. If you would like to discuss your specific … More
I have been there now close to 3 years now but the last year they have raised my rent every 3 months. This time by 12 dollars. So do not store stuff here if you are planning long term because once you get in ....they think they got you and keep raising the rent. I am now paying for a 10x10 $209 when the advertise $149 on their website. They are greedy people that run this place in Santee. Whatever you do DO NOT GET A STORAGE THERE!!! You will be very sorry!! Go to American Eagle in Santee instead.
Dear Minnie, My name is Kelly, and I’m the marketing manager for Price Self Storage. I can confirm that the tenant’s original rate is not guaranteed for the life of the … More
The facility isn't 24 hours which is odd seeing as most other storage units allow you to come and go as you please. There is no way to reserve more time if for some reason you need to access your stuff outside of their working hours. The prices they show online are not the prices you'll pay for the unit. If you purchase a unit and change your mind before using it you won't get your money back even tho you did not use their spaces. Altogether it was a terrible experience.
Shawn, thank you for providing us feedback about your experience at our facility. I wanted to address your concerns. We have chosen specific access hours carefully. It has been our experience that the 7AM-7PM access hours promote the best … More
For them to get you in the door they provide great customer service but once you are there they will not be very helpful at all, you ask a question and get different responses from different people. When you are ready to vacate your storage they are not helpful at all an their customer service is horrible. I would not recommend using
Sadrac SD, We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. What you describe is contrary to our mission to provide excellent customer service. We apologize if there was any confusion or misinformation.
I’ve asked on several occasions for a copy of my lease agreement as well as the amount my unit was sold for and no one will respond. By law I’m entitled to any money that the sale of my unit generates (after past due amount is deducted) and yet no one will answer me when I continue to ask for these details.
Hi, Heather. We are sorry to hear that we didn’t meet your expectations. We have very high expectations at Price Self Storage and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
Thieves!!!! A bunch of thieves!!!!! Mandatory 2 week move out notice, no pro rating, no lights in units. Hassle to get a cart, have to leave your liscense. No customer service. A bunch of thieves. Many storage facilities offer first month free, go elsewhere save the trouble of dealing with fine print.
Hi Ashleigh - We appreciate your feedback and would like to address your concerns. Please contact our Site Manager at [email removed] or [phone removed]. Thank you!
If I could give a negative star I would. Person working counter very rude and seemed annoyed for even having to answer a question. …
Thank you for providing feedback about your experience at our facility. We appreciate your comments, as we take all comments seriously. We have spoken to our staff and are using this as an opportunity to improve. Please reach out to the Property Manager if you have any additional feedback. Thank you
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 41%
Counted across the 17 four and five star reviews we have read for Price Self Storage. A review can mention more than one thing.
In their own words
I have rented here for twelve years and I love the current team here!! They are ALWAYS friendly working around the property keeping it up by sweeping, painting and they make tenting here really enjoyable.
Hello, Fawn. Thanks for taking the time to leave this feedback! We're glad you had a positive experience. If you need anything, feel free to reach out at ([phone removed].
Kat was very helpful when I was talking to her over the phone about renting a unit. Very patient with me on my stupid questions. She was very informative on prices and sizes on the units I was asking about. Much appreciative.
Hello, David. Thanks for taking the time to leave this feedback! We're glad you had a positive experience. If you need anything, feel free to reach out at ([phone removed].
Roberto in the office is awesome! His helpful friendly service convince me to move my stuff from Bradley storage to here. Night and day difference from the professionalism here than Bradley Storage.
Hi, Jonathan! We appreciate the awesome review! Reach out to us at ([phone removed] , if you need anything in the future.
We had a wonderful experience with Kat over the phone and very pleasant and informative for sure. She’s definitely a great person/employee to have in your company! Thanks again Kat!
Hi, Kathy! We appreciate the awesome review! Reach out to us at ([phone removed] , if you need anything in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- clean facility43
- kind staff33
- resourceful staff4
- friendly storage3
- friendly team3
- welcoming atmosphere3
- easy renting process2
- no smoking policy2
- late fee waiver2
- affordability2
What the company says about itself
Taken from Price Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…at the lowest move in cost in town guaranteed! ® Our facilities are located throughou”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…you time and money on our website 24/7. Simply reserve your unit online, pay,”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews