Prime Storage
Moving and storage service in Canton, Georgia
Its address is in Holly Springs, Georgia. It appears here because Google returns it for Canton.
Google rating
4.7
Ratings counted
413
Are 1 or 2 star
7.3%Above typical
The rating breakdown
30 of the 413 ratings in Google’s published star breakdown for Prime Storage are one or two star.
Against other listings in Canton
3.1 percentage points higher than the middle of the 8 listings in Canton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 371 | 89.8% | |
| 4 star | 9 | 2.2% | |
| 3 star | 3 | 0.7% | |
| 2 star | 6 | 1.5% | |
| 1 star | 24 | 5.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Prime Storage at 7.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Prime Storage, counted by matching the words they used.
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for Prime Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I’ve had a tiny unit here for 3 years. 5x5. It started at $50 a month. It’s not $160 a month. I’ve reached out via email several times with no response. Just found out my neighbor is renting a 10x10 for $45 a month. Crooked is an understatement. I’ll be cleaning it out and canceling asap.
Hi Hayden Wright, we noticed your low rating and are sorry to hear that your experience wasn't ideal. We'd really appreciate more details so we can understand what went wrong and improve. If you're open to sharing more, please contact us at ([phone removed].
My experience with Prime Storage has been extremely disappointing. I rented my unit after seeing an advertised online special of $45.00 per month. When I spoke with a representative, I was informed there would also be an $18.00 insurance fee, bringing my monthly total to $63.00. I express that I had renter’s insurance. I was informed all they needed was my declaration page and they provided an email where to send the information. I email the information the same day I acquired the storage unit.
When I first signed up to use one of their storage units it’s was great. Unfortunately I fell on hard times and struggles to make my payments which I let them know. After I let them know my situation and exactly what day I was going to make a payment. After that initial conversation I did get a call asking me for payment which I understand and I told them that I already spoke to someone about this. I was promised that they were going to update their system and I would be ok.
Thank you so much for your kind words, Forrest. We really appreciate you taking the time out to share your experience with us.
Notified prime storage on 12/16/2022 that I would be moving out. I gave 15 days notice as requested. Upon canceling my rental agreement, the representative wanted to know why I was canceling. I informed the representative that my monthly rental continued to increase over time. Representative continued to push the issue on maybe lowering my monthly cost. Notified that I was not interested but wanted to cancel. Returned to the Holly springs location to speak with Demetria to make sure I ended my rental obligation.
Gary: Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. We would love the opportunity to regain your trust. If you could please submit your contact information and more details on our Contact … More
Between $17 a month just for insurance that was added and employees cars and the termite guy taking up the entry spots so I could not load into my car I’m really not thrilled. I want to get everything out because it’s way too expensive. EDIT 6.23.2025: I received a rate increase letter from $134 per month to $216 per month after only 3 months of storage in a 10'x12'. The manager tried to justify it saying it was the standard. 60% increase??? Nope not going to happen.
Hi Mick K, thank you for taking the time to share your feedback. We regret that your experience didn’t meet your expectations. We’d like to better understand what happened and work toward a resolution. Please feel free to reach out to us at ([phone removed].
I’ve been a customer of Prime Storage in Holly Springs, Georgia for nearly a year, and the most consistent thing about them has been receiving a rent increase email every three months. It’s disappointing and frustrating to deal with these frequent price hikes, especially with no noticeable improvements in service or facility. This has made me seriously reconsider continuing my rental with them.
Hi Garth S: We hate to hear that your experience didn’t go as expected. At Prime Storage, we’re committed to continuous improvement and would appreciate the opportunity to earn back your trust. Please get in touch with us at ([phone removed] — we’d like to make things right.
I chose this facility again because of a positive past experience, but this time has not been the same. I rented a unit in July, and by August I was notified of a $40 rent increase the following month. While I understand prices can go up over time, raising the rent after only two months feels unreasonable. I expected more consistency and fairness given my previous experience here.
Hi Charity King, we noticed your low rating and are sorry to hear that your experience wasn't ideal. We'd really appreciate more details so we can understand what went wrong and improve. If you're open to sharing more, please contact us at … More
I would not recommend Prime’s facility in Holly Springs. It is considered “climate controlled” and yet we ended up with mold on some of our furniture. They have continually increased the cost of their units, and there is no outdoor lighting …
Hi Susan : We understand how frustrating this must have been for you. We will relay this message to the appropriate department. Thank you for making us aware of your negative experience, we strive to provide excellent customer service and apologize for the inconvenience this has caused.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 14%
- Careful with belongings1 · 7%
- Price matched the quote1 · 7%
- Worked hard and fast1 · 7%
Counted across the 14 four and five star reviews we have read for Prime Storage. A review can mention more than one thing.
In their own words
I highly recommend Prime Storage. I was moving my things cross country and I am very careful about my things. Stacey put to rest all my worries. I had heard great things about the quality customer care that Prime Storage provides and that Stacey specifically goes out of her way to take care of her customers. As someone who's traveling a lot having a reputable safe place to store my things puts my mind to ease. Thank you so much for everything Stacey! I highly recommend checking Prime Storage.
Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience at Prime Storage. Your support means a lot to us!
Highly recommend staff is friendly and welcoming facility is clean and spacious with accommodations for anything
We truly appreciate your kind words and 5-star rating! Our team works hard to provide clean, reliable, and convenient storage — we’re so glad that came through in your experience. Thanks for choosing Prime Storage!
I admit the virtual kiosk in the office reception threw me and had me a tad confused as I was expecting a human in the building. The kiosk ‘method’ does connect you to a live person, so that’s a bonus. The virtual/live attendant was …
We really appreciate your continued trust and support! Long-term customers like you are the heart of what we do at Prime Storage. Thanks for the fantastic review!
Ralph was incredibly helpful, great customer service, and did a wonderful job helping me navigate quite a few obstacles as a result of having to reserve storage in Georgia while in Minnesota.
We truly appreciate your kind words and 5-star rating! Our team works hard to provide clean, reliable, and convenient storage — we’re so glad that came through in your experience. Thanks for choosing Prime Storage!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection33
- large carts8
- welcoming atmosphere7
- climate control7
- loading dock6
- safe facility4
- carts available3
- affordability3
- storage unit size2
- quick setup2