Purely Storage
Self-storage facility in Hanford, California
Google rating
4.8
Ratings counted
167
Are 1 or 2 star
3.6%Around typical
The rating breakdown
6 of the 167 ratings in Google’s published star breakdown for Purely Storage are one or two star.
Against other listings in Hanford
About the same as the middle of the 9 listings in Hanford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 149 | 89.2% | |
| 4 star | 6 | 3.6% | |
| 3 star | 6 | 3.6% | |
| 2 star | 1 | 0.6% | |
| 1 star | 5 | 3.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Purely Storage at 3.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Purely Storage, counted by matching the words they used.
- Crew conduct2 · 33%
Counted across the 6 one and two star reviews we have read for Purely Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was a huge fan of this place until tonight. As Im getting stuff from my unit I noticed it was five minutes to 8, the time they close. As per my phone which holds the most accurate of time, I made it to the gate luckily with two minutes to spare. I punch in my code and the keypad tells me no late exit is allowed and the gate will not let me out. It says to contact the site supervisor but the number for the office doesn't forward to anyone and just goes to taking a message.
Hi Kevin, Thank you for bringing this to my attention and I apologize for any inconvenience. Can you please email me your unit number and I will take a look at your account and speak with our on-site manager? My email is [email removed]
Every month rent stands to go up, while nothing changed around thre facility to justify the price hike, hopefully going to move all the goods out and shut down this overpriced storage soon.
Adam, sorry to hear you’re unhappy. We try to offer the best value in town. We don’t raise rents monthly. In fact, I think we’ve only made one small increase in the last several years. Please email me at [email removed] so that I can see what I can do to help.
I tried and tried. No luck for me to rent a space for my rv. They said nothing older than 10yrs and must be approved by owners, not staff on site. This is what I saw on their property!!
Hi Joe, I am sorry you were not able to store with us. We have our vehicle policies in place to replace to prevent customers from abandoning their vehicles on site. We … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 38%
- Price matched the quote1 · 8%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for Purely Storage. A review can mention more than one thing.
In their own words
Rob and Russ were easy to talk to and were very helpful getting me into a good storage at a good rate was very pleased with the extra effort to ensure my satisfaction with the unit and price 🤙 …
Thank you, Anthony. Our team always strives to go above and beyond to ensure customer satisfaction, so we truly appreciate your feedback. If you ever need anything else, don't hesitate to reach out. Thanks for choosing Purely Storage!
"I can't recommend Purely Storage in Hanford highly enough! From start to finish, my experience was flawless. Dealing with storage can be stressful, but Robert, and the whole team here made it incredibly easy and actually pleasant! Why Purely Storage Hanford is exceptional: 1. Spotless & Secure Facility:The units are immaculate – seriously, sparkling clean and well-maintained. The entire property (located conveniently on Hanford-Armona Rd) feels incredibly secure with great lighting, and a gated entry.
Wow! Thank you so much for taking the time to share your experience, Sharon! We are very happy to hear that you had such a positive experience with us. Our team works hard to provide the best value for our customers. We appreciate your kind … More
The Guys in the office are always friendly and helpful … property is clean and well cared for … i have a storage and both my daughters have a 5th wheel trailer stored there. None of us has ever encountered any problems I Recommend this facility for your storage needs
Thank you, Geena!
The staff at the Hanford storage were very friendly and professional. The property is very clean and well maintained. Will recommend to anyone I know looking for storage for both locking units and recreational vehicle storage. Thank you.
Thank you so much for your kind words! We appreciate your recommendation and look forward to serving you and anyone you refer in the future. Thank you for choosing us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- storage size9
- trailer storage5
- trailer setup5
- payment process4
- secured grounds3
- clean unit3
- clean yard3
- friendly atmosphere2
- secure storage2
- gated entry2
What the company says about itself
Taken from Purely Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…trusted self storage solutions for over 33 years across Arizona, California, Colorado, T”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Facility Features What Size Do I Need? 24/7 Video Surveillance Boat Storage Code Ga”Raw text captured from the page, including any surrounding navigation.